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Showing posts tagged with user experience
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Sumi Rhee | 27 Mar 2013 | 1 comment

We recently launched a redesign of our mobile website.

With the redesign, users can now enjoy a more consistent look and feel on the mobile site as on the desktop version of the site. The visual execution and user interface elements are more closely aligned from web to mobile thereby, providing a more familiar and recognizable experience for users from one form factor to the next.

Some of the main changes include:

  • the addition of a quiet site selector at the top of the site which matches our desktop design
  • the inclusion of a side-scrolling carousel for site-wide promotions
  • visual responses to taps/clicks
  • a minimized display of links which contains options to “show more/show less”
  • “jump to top” at the bottom of each page to minimize scrolling
  • increased leading for improved readability
  • larger targets for ease of access

While the site still...

Reshma Kumar | 28 Jan 2013 | 3 comments

2013It's a new year and with it comes new opportunities for design evolution on the web.

Looking forward, there are three trends I think we can expect to see more of this year.

1. Mobile no longer an after-thought.
There has been and will continue to be an increased and hyper-focus on mobile. There is still a lot of upside growth in the mobile web space to be had. Consequently, it can't be ignored and what we can expect to see is more inclusion and integration of mobile in website planning. There will be less of sites being thought of in silos based on desktop or mobile. Instead, there will be more of a holistic approach to web presences where desktop, smartphone, and tablet instances will be thought of collectively. This will manifest itself in more sites being built responsively, more hybrid sites that are built for desktop but with mobile support, and specific...

Reshma Kumar | 26 Nov 2012 | 0 comments

Strategically placed seals indicating that a site is secure increase the perceived level of security on a site.

In a study on checkout usability, it was found that visual cues of security like the Norton Secured Seal help customers feel more confident in providing their credit card information online. The study found that positioning also mattered where seals placed next to credit card form fields on a payment page provided an uplift in the perceived level of security by customers.

The study concluded that while customers might not understand technical jargon such as SSL or encryption, they got a quick and easy visual indicator like a security seal and were reassured in proceeding with their...

Reshma Kumar | 04 Sep 2012 | 0 comments

Last week, we launched a cross-site navigation enhancement to the Enterprise site.

We’ve added links to each of our four main sites – i.e. Norton, Small & Medium Business, Enterprise, and Partners – across the top of the site thereby, creating a funnel effect readily exposing our site choices by default and enabling users to more easily navigate to the destination that best fits their needs.

We’ve also added a site identifier adjacent to the logo to help users better identify the site they are on i.e. Symantec | Enterprise. This, is in addition to bolding the link label of the site the user is on e.g. “Enterprise” in the site navigation bar at the top of the page.

Hope this helps to better cross-navigate our sites.

Erin Eng | 20 Aug 2012 | 0 comments

I had the pleasure of speaking with Leah Fergenson, Online Marketing Director, for She was kind enough to take time away from her busy schedule to give us a high-level overview of some changes happening to The Online Marketing Team has been working hard on redesigning the Enterprise site based on extensive user research, branding initiatives, and achieving company goals. Here's a sneak peek of some exciting changes to come.

Erin: Why a redesign, and why now?
Leah: Customers were having a hard time finding what they needed on The navigation was too complex, and page designs were often over-engineered. Additionally, the site needed to reflect the overall company direction to separate the Symantec online experience into a collection of smaller, more targeted websites based on target audience. And as part of that, the Enterprise and Corporate website needed to be cleaned up and focused...

Erling Amundson | 05 Jul 2012 | 0 comments

The way we communicate with each other is changing. I use social media like forums and Twitter to connect and learn from others. It seems that I am not alone. Over one billion people, that’s one out of every seven people in the world, are connecting via some form of social media.

As designers, we try to learn about people and their needs, design for them, and then refine the design. Along the way, we connect and engage with people through things like usability tests and focus groups. But people are describing their experiences in a much broader way including things like how they became aware of a product, purchased it, how they are configuring it and what they do when something goes wrong. We have the opportunity to engage people about every part of their experience.

One way we can engage is through social media. By listening and offering help, we can begin to build a relationship with the people who use our products. It helps to reach out to people where they...

Jackie Moore | 17 Apr 2012 | 0 comments

Visual Design ScreenshotVisual designs can be presented in different ways, so it always a good idea to know who you will be speaking to. They can be shown with or without annotations depending on the audience. A business stakeholder is less likely to be interested in annotations, but a technical audience might be more interested in the details of the implementation which can serve as the basis for a style sheet.

In my presentation, I might start with the overall concept and how the visual treatments are being applied to unite elements of the page, draw attention to important content and features of the page, and most importantly, enhance the user interaction on your website. The visual design language can include points of balance, symmetry, focal areas, proximity, simplicity, and harmony. I might also address how the visual design fits into the overall brand story, and complements other methods for...

Reshma Kumar | 05 Apr 2012 | 1 comment

Phase one of our brand new website which we recently told you about has been launched, providing a new and improved Corporate and Enterprise user experience on worldwide.

The first phase of the rollout includes the new home page, products and solutions landing page, security response landing page, and global navigation.

The new Enterprise site provides a more engaging experience, more dynamic content (integrated social media, video, podcasts, etc), and a simplified display of information. There is a more prioritized global navigation, a better browsing experience with fewer clicks to key pages, and a more seamless user experience.

Using the interstitial overlay from the home page, visitors can easily gain access...

Pete Rothe | 15 Feb 2012 | 2 comments

My wife and I are in the final few days of a kitchen remodel. As anyone who's ever lived through a remodel can attest to, it is a big undertaking that can really disrupt an otherwise normal home life. However, for a designer it can also be a time to get re-inspired by the creative process. 

As a designer, I took on the challenge of designing the kitchen myself. I knew there would be risks but I also knew that I could also create a space that matched our family's personality much better than anyone else could. 

Ok, I know what you are thinking, what does this have to do with the practice of design at Symantec. My answer is that it has everything to do with designing and delivering a product that meets the needs of your audience. I will address three key points that will explain what I mean.

1. Understand industry best practices.

At Symantec, it is our mission to protect our customers’ connected experiences. There are...

Reshma Kumar | 15 Feb 2012 | 0 comments

Welcome to the Design@Symantec Blog!

The blog was officially launched on Symantec Connect on February 8th and is the next-generation of the original VeriSign Web User Experience Blog started three years ago.

The Design@Symantec Blog will keep you posted on what we are doing on the design of our sites, provide insights on design from our designers, and give us a means of keeping in touch with you.

We hope you enjoy the blog and find it informative. Happy reading and we look forward to hearing from you.