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Showing posts tagged with user experience
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Reshma Kumar | 04 May 2011 | 0 comments

Search Feature User Experience Improvements

More purposeful and meaningful searches!

We just launched a user experience enhancement on the search utility on the VeriSign website. While by default the search feature still looks the same, it now functions a little differently.

If you click the search icon without inputting a search term, it no longer takes you to the search results page with results for the default search field copy "Search". Instead when you click the search icon, the cursor on-focuses into the Search text field clearing the default instructional copy "Search" and displays the blinking insertion point prompting you to input a search query. The experience is slightly different on some browsers where when you click the search icon without inputting a keyword, the default copy "Search" is highlighted. The highlight achieves...

Rich Lam | 21 Apr 2011 | 3 comments

Serving up the @font-face property is still fairly rare on corporate sites, yet this treatment has been gaining popularity across the Web over the past year. Using @font-face replaces the need for creating graphics or flash to display a non-standard Web browser font.

Incorporating the custom font onto the VeriSign Authentication website is an opportunity to improve the user experience without taking away from the visual experience for users.

In this experiment, we converted the fonts into multiple web-friendly formats (e.g. WOFF, EOT, TTF, SVG) for cross-browser and mobile support. The next step was to apply our various font weights (regular, light, medium, and bold) to see them at different sizes. The result was that they looked great at larger font sizes but were not as sharp at smaller sizes. As in the screenshots below, the anti-aliasing of Web fonts will display differently for Windows and Mac users.


Reshma Kumar | 15 Apr 2011 | 2 comments

Number of People Without JavaScript

There is a lot of debate sometimes on whether to create a non-JavaScript (JS) version of a web page to support users without JS.

This can seem like a no-brainer initially as it would seem that everyone has JS enabled. The percentage of users online with JS disabled is a mere 2-3% depending on where you look. JS functionality is also supported on the mobile platform which is growing steadily. And besides, how unexciting would it be to traverse the web sans JS - imagine all the cool functionality you would miss!

All that aside though, site owners can sometimes only gleen analytics on users with JS enabled to improve the user experience. But, the reality is that some users just don't like JS for privacy reasons or they don't have JS support because they have an older or non-JS browser, etc.

However, much of it...

Reshma Kumar | 07 Apr 2011 | 0 comments

We enjoy hearing from our users. We monitor user feedback daily which we receive via the handy "Feedback" link on our websites. We look forward to it and find it invaluable. Some of the feedback comes in foreign languages, some of it is spirited, and some indecipherable. But both the positive and negative feedback help us understand where we need to improve - which we take very seriously.

User feedback has helped us catch errors, understand how users use the sites and what they are looking for, improve user experiences, and address concerns. A good example of the latter is a comment we received just yesterday where a user's anti-virus software (and hopefully, it was Norton's) thought it had detected malware on a third-party widget on our sites. The comment was in German so after a quick Google Translate, it loosely translated to:


Rich Lam | 29 Mar 2011 | 0 comments

We recently simplified the search results page on and some EMEA sites (Spain, Germany, Switzerland, U.K., and France). Now, results display without the "cached" link and page size. On further examination of these elements, they were not offering much value-add information to users when viewing the search results.

Future improvements are underway which will add more usefulness to the search results page and enhanced usability.

Search Results Page

Reshma Kumar | 21 Mar 2011 | 0 comments

Internet Explorer 9The latest version of Microsoft's Internet Explorer 9 (IE) browser launched one week ago. Since, its debut, we have been seeing an adoption rate of 5.3% of users on already on IE 9. And, compared to the previous week, there has been an approximately 3% drop in users to the site on IE 6 . While the percentage of IE 6 users on is relatively small, the absolute number of users is still notable. Microsoft's IE 6 countdown site is a clear acknowledgment that this 10-year old version of the browser is steadily declining in usage. As of February, 2011, only 12.0% of the world was using Internet Explorer 6, which was 9 percentage points less than the previous year. IE 9, like...

Reshma Kumar | 11 Feb 2011 | 0 comments

Search is a popular feature on many sites. This is not surprising given the onslaught of search engines like Google, Bing, Yahoo, and others. As a result, users have learned to search to find information they are seeking and this is no less the case on websites where search remains a common means of navigation.

While our site search has improved over the years, we have heard from our users on areas for improvement and are taking steps to achieve this.

search-suggest.jpgWe currently have a query suggestion capability where query terms are auto-suggested in a drop-down menu when a user starts typing into the search box and provides suggestions that complete the user's search query.

Additionally, we have recently added a popularity filtering feature. This is where links that were popular in similar searches are automatically up-leveled. The search engine...

Reshma Kumar | 28 Jan 2011 | 1 comment

There's a new "About Us" page on the site. This landing page was redesigned to reflect the changes we've recently undergone.

This section is very standard in that it provides information on who we are and what we do, provides in-links into the latest and greatest news about the company, awards we've received, our social media spaces to stay connected, and our global websites to serve you locally.

The page is designed to be clean, clear, and scannable. There are a few key messages which needed to be effectively communicated - about VeriSign Authentication, the acquisition, and the...

Reshma Kumar | 06 Jan 2011 | 0 comments

It's a brand new year and a time for new beginnings. And with that, we are debuting a brand new homepage for and putting forth a brand new face to the world.

As the company, brand, and user experience evolve, so is the homepage in response to these changes!

Design - More Visual and Intuitive
With the redesigned homepage, the end goal is to get the page working even harder in meeting the needs of our users. Through the use of thoughtful design and content, we have made changes to further improve the usability and usefulness of the homepage.

While the page is still structurally the same, it's the elements in the page and their layout which have changed. The overall design is a little punchier than the previous iteration, there a little more injection of color, and the page elements are clearly defined and more accessible.


Reshma Kumar | 10 Dec 2010 | 1 comment

A brand new design of the Trust Seal landing page was launched yesterday! The new page is designed to be more inviting, informative, and actionable and ultimately improve the user experience. While the previous version of the page was clean and clear as part of the initial launch of the product, the next generation page is markedly evolved. The new layout is more dynamic, the color palette more vibrant, and the content more engaging!

More dynamic and engaging page! The main feature of the page is a social selling banner. This rotating banner at the top of the page features testimonials from actual customers explaining how the Trust Seal has helped their businesses. It provides instant proof points to visitors from their peers as to the value proposition...