Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.
Design@Symantec
Showing posts tagged with user experience
Showing posts in English
Reshma Kumar | 21 Oct 2009 | 1 comment

We have rolled out our new homepage redesign today! Select users will see the new page initially; some may see different versions of the new homepage as we are conducting tests. The final redesign will be switched over in the coming month when it will be available to everyone.

The goals of the redesign include improving the usability and usefulness of the homepage. Our hope is that it helps you to be more successful and productive as a gateway to accomplishing your tasks.

What hasn't changed on our homepage:

  • Positioning of the contact us and worldwide sites links, and search utility.
  • Top level navigation menu functions in the same way with dropdown menus.
  • We didn't really remove anything although we improved the content.

Here are the main changes you can expect to find:

  • Interactive banner: An informational section to learn more about Internet-related issues...
Reshma Kumar | 05 Oct 2009 | 1 comment

video-popup.gif

As part of our effort to provide rich and varied content, we've been incorporating more video on our site. The goal is to ensure you are able to view video without having to leave the Web page you are on - whether it is launching a new browser window or launching an external media player. But the positioning/placement of the video directly impacts the scale of the video. For example, if we are placing a video in the main content well of a page, embedding the video achieves our end goal; but if we need to place a video in less forgiving real estate like the right channel of a page, it renders the video unviewable and utlimately, ineffective as the video...

Reshma Kumar | 18 Aug 2009 | 2 comments

We are looking at adding a more prominent feedback link to the VeriSign.com Website. We would like to get your thoughts on the behavior and positioning of this link. The link will potentially look like this: [+] Feedback.

What's your preference?

1) Rotating [+] icon versus not rotating?

2) Would you expect to see the link at the top, bottom, or right of the Webpage? See below screenshot.

3) Would you like the icon to scroll with you as you scroll up and down a Webpage OR stay put but always in view?

Let us know your thoughts. Thank you.

feedback.jpg

Reshma Kumar | 04 Aug 2009 | 0 comments

FeedbackWe want to hear from you! We make changes to VeriSign.com daily in an effort to improve the user experience of the Website. As you navigate the site, let us know if you experience difficulty finding information, accomplishing your task(s), or anything else. The site is here to serve you and we would love to hear from you on what we need to do to improve it for you.

Leave a comment, email me directly, or use our feedback link on the site.

Reshma Kumar | 03 Aug 2009 | 0 comments

We have officially launched the redesign of the Domain Name Services section of the VeriSign.com Website. Some of you got a preview and deemed it a "great improvement".

The redesign is leveraging our new page designs which we have been rolling out across the site. The local navigation, information architecture, and content have all been improved and updated. The user interface is utilizing richer graphics, color, and interactive elements on the pages.

For example, new search filters allow customers to find registrars and render that information dynamically:
filter.jpg...

Reshma Kumar | 17 Jul 2009 | 0 comments

iStock_000000698326XSmall.jpgDo you work for or own a company that has a current, live Website? We're conducting a usability study with people who work on and/or make decisions related to their site. We're looking for a very broad range of participants, from non-technical business owners and Web professionals to highly technical Web developers.

Usability studies are conducted in our corporate offices in Mountain View. We offer $100 for one hour of your time and feedback.

IMPORTANT: If you're currently unemployed, please answer the questions based on the last or most representative previous job(s) you had.

If you're interested, please click on the link below to answer a brief set of questions:

If you're a business-oriented, NON-technical professional,...

Reshma Kumar | 16 Jul 2009 | 2 comments

We are very excited to announce the launch of the redesign of the Partners section of the VeriSign.com Website.

The redesign leverages our updated look and feel, richer graphics, and an improved information architecture and taxonomy of the site content. The intent is to provide a much cleaner, usable, and useful site. The content has been more clearly laid out, compartmentalized, and streamlined. We have utilized lots of white space, graphics to break up the textual content, tabsets, and tables. The end goal is to improve the usability and user experience of the site so that anyone interested in becoming a VeriSign partner can easily learn about out partner programs and enroll, and existing partners can access the partner portal.

AFTER:
...

Reshma Kumar | 06 Jul 2009 | 0 comments

verisign-usability-test.jpg

I am happy to tell you that our homepage evolution process continues in an effort to meet the needs of our increasingly sophisticated and varied users. We have been conducting usability tests on the redesign of our homepage. And as always, the tests were incredibly useful for uncovering a lot of helpful and interesting findings to inform and guide our design. The tests were also great for validating our direction on certain elements and smoking out issues.

We were all pretty stoked about the tests and the results and look forward to getting your feedback as well when the page goes live. Thank you to our test participants for their invaluable feedback.

Reshma Kumar | 23 Jun 2009 | 1 comment

usability-testing.jpg

Participate in a usability test and receive $100 for 1 hour of your time! In our ongoing effort to improve our user experience, we are looking for participants for a usability test upcoming shortly. The tests will be conducted in Mountain View.

We are looking for all types of people: people who do a broad range of business related work from beginners who are just starting out in the field through highly advanced business professionals (sign up); people who do a broad range of Web-related technical work from beginners who are just starting out in the field through highly advanced technical professionals (sign up); and people who...

Reshma Kumar | 16 Jun 2009 | 2 comments

phish-or-no-phish.jpgResearch indicates that the majority of users are unable to spot phishing Websites. In a study commissioned by VeriSign in the U.S., researchers asked users to identify fraudulent phishing sites from images of Websites placed side by side. A whopping 88 percent of users frequently missed the most obvious "tell tale" indicator which was the misspelling on the site which would have identified the phishing site.

How do you ensure that your online user experience is not affected by fraudulent sites? Here are VeriSign's top five tips to distinguish a real site from a phishing site:

1. https:// in the URL: The "s" in https:// means the site is encrypted,
so the information you enter is secured. While some phishing sites
do have a secured Web address, many do not. Therefore, site visitors
should be...