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Showing posts tagged with Usability
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Reshma Kumar | 18 Mar 2010 | 8 comments

VeriSign CEO, Mark McLaughlin, recently did a blog post on Fortune where he refers to projections of 500 million more Internet users and 1.1 billion more Internet-enabled devices by 2013. Those are staggering numbers and could have far-reaching implications for - amongst other things - user experience across the World Wide Web and Website accessibility from varying user agents given that Websites have become such a critical part of our daily lives and the commercial world. From a competitive standpoint, design and usability of sites will probably become even more paramount in helping Websites to standout and gain a competitive edge. As his post points out, "84 million .com websites alone drive $400 billion in annual economic activity" and "one in five Americans report that losing Internet access for 24 hours would effectively shut...

Reshma Kumar | 08 Mar 2010 | 1 comment

jbidzos.jpgWe attended RSA 2010 this week where VeriSign was a Platinum Sponsor. Executive Chairman, Jim Bidzos, gave a Keynote Address on the 'Internet and Trust' explaining that without trust, people are less likely to freely share information or transact online.

This is very true in the creation of Websites. Good design is critical for good user experience which is essential to building trust. A Website is our face to the world and its design creates that first impression which people judge it by. Also, every interaction a user has on a site impacts the trustworthiness they associate with that site. So, poor design and rampant content errors, for instance, take away from the credibility and trustworthiness of sites. However, a well-designed site which is functionally sound with a clear navigation system...

Reshma Kumar | 09 Feb 2010 | 0 comments

Videos on www.verisign.com have a new look and feel. Users will experience an improved delivery of videos that are optimized for their available bandwidth.

During playback when hovering over the video, users now have the ability to quickly share (e-mail, Digg, tweet, post on Facebook, StumbleUpon, and FriendFeed) or embed the videos onto their blogs and social media sites.

Check out this implementation on our new corporate video:

Contributed by Rich Lam.

Reshma Kumar | 05 Oct 2009 | 1 comment

video-popup.gif

As part of our effort to provide rich and varied content, we've been incorporating more video on our site. The goal is to ensure you are able to view video without having to leave the Web page you are on - whether it is launching a new browser window or launching an external media player. But the positioning/placement of the video directly impacts the scale of the video. For example, if we are placing a video in the main content well of a page, embedding the video achieves our end goal; but if we need to place a video in less forgiving real estate like the right channel of a page, it renders the video unviewable and utlimately, ineffective as the video...

Reshma Kumar | 18 Aug 2009 | 2 comments

We are looking at adding a more prominent feedback link to the VeriSign.com Website. We would like to get your thoughts on the behavior and positioning of this link. The link will potentially look like this: [+] Feedback.

What's your preference?

1) Rotating [+] icon versus not rotating?

2) Would you expect to see the link at the top, bottom, or right of the Webpage? See below screenshot.

3) Would you like the icon to scroll with you as you scroll up and down a Webpage OR stay put but always in view?

Let us know your thoughts. Thank you.

feedback.jpg

Reshma Kumar | 17 Jul 2009 | 0 comments

iStock_000000698326XSmall.jpgDo you work for or own a company that has a current, live Website? We're conducting a usability study with people who work on and/or make decisions related to their site. We're looking for a very broad range of participants, from non-technical business owners and Web professionals to highly technical Web developers.

Usability studies are conducted in our corporate offices in Mountain View. We offer $100 for one hour of your time and feedback.

IMPORTANT: If you're currently unemployed, please answer the questions based on the last or most representative previous job(s) you had.

If you're interested, please click on the link below to answer a brief set of questions:

If you're a business-oriented, NON-technical professional,...

Reshma Kumar | 16 Jul 2009 | 2 comments

We are very excited to announce the launch of the redesign of the Partners section of the VeriSign.com Website.

The redesign leverages our updated look and feel, richer graphics, and an improved information architecture and taxonomy of the site content. The intent is to provide a much cleaner, usable, and useful site. The content has been more clearly laid out, compartmentalized, and streamlined. We have utilized lots of white space, graphics to break up the textual content, tabsets, and tables. The end goal is to improve the usability and user experience of the site so that anyone interested in becoming a VeriSign partner can easily learn about out partner programs and enroll, and existing partners can access the partner portal.

AFTER:
...

Reshma Kumar | 06 Jul 2009 | 0 comments

verisign-usability-test.jpg

I am happy to tell you that our homepage evolution process continues in an effort to meet the needs of our increasingly sophisticated and varied users. We have been conducting usability tests on the redesign of our homepage. And as always, the tests were incredibly useful for uncovering a lot of helpful and interesting findings to inform and guide our design. The tests were also great for validating our direction on certain elements and smoking out issues.

We were all pretty stoked about the tests and the results and look forward to getting your feedback as well when the page goes live. Thank you to our test participants for their invaluable feedback.

Reshma Kumar | 23 Jun 2009 | 1 comment

usability-testing.jpg

Participate in a usability test and receive $100 for 1 hour of your time! In our ongoing effort to improve our user experience, we are looking for participants for a usability test upcoming shortly. The tests will be conducted in Mountain View.

We are looking for all types of people: people who do a broad range of business related work from beginners who are just starting out in the field through highly advanced business professionals (sign up); people who do a broad range of Web-related technical work from beginners who are just starting out in the field through highly advanced technical professionals (sign up); and people who...

Reshma Kumar | 11 Mar 2009 | 1 comment

As you navigate our VeriSign Website, you will notice that we are migrating away from our previous site design to a newer design. The previous site layout was narrower, left aligned, had a two-columnar page layout, and the local navigation was situated in the right channel.

In the redesign, we saw opportunities to open the site up, update the look and feel (LAF), and define the content areas more clearly. You'll notice from the new layout that we have increased the site width and centered it to better optimize the screen real estate. The header houses our logo, courtesy navigational links at the top right, search utility, and global navigation across the top in the VeriSign cranberry hue. The pages are a three-columnar format with clearly defined and traditional left navigation and right marketing channels. In the main content area, we have breadcrumb links for orientation, page titles, and a utlity navigation for bookmarking, emailing, and printing strategically positioned...