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Showing posts tagged with Usability
Showing posts in English
Reshma Kumar | 18 Feb 2009 | 0 comments

Imagine trying to purchase something on a Website and getting a message that the secure connection has failed and the site is using an invalid certificate. Would you think twice about proceeding or even abandon your purchase? Probably, yes. That is what happens when a site has an invalid SSL certificate. It may be that the cert has expired or just wasn't setup correctly.

And what does this do to the user experience on these sites? Well, not a lot of good. It doesn't instill much confidence in the user; not to mention, it can inhibit the user's ability to access your site altogether. It also presents a security threat as the user's information may be vulnerable and prone to hacking and phishing scams which can become a liability for the company. It can also result in downtime for the site. In the end, both the company and customer loses. So, to prevent this from happening to your site, keep those SSL certs current.

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Reshma Kumar | 20 Jan 2009 | 0 comments

Welcome to the VeriSign User Experience Blog. This is the first-ever such blog for us and I am very excited to get it started. Through my posts, I look forward to sharing what we are doing and engaging with and hearing from you on how we are doing in our quest to better serve and meet your needs via our Websites. After all, we are building our sites for you, not us. I will also share insights, ramblings, musings, and the like on user experience that may be of interest.

If you have any feedback on the types of content you would like to see covered on this blog, I would love to hear from you. I look forward to meeting you all online. Thank you.