Apologies if this is repetitive and everyone in Altiris land but me knows about this, but I recently dove head first into Mobile Application Development. My most recent project was all about giving our user base a nice and simple way to submit tickets to Helpdesk 6 from their Blackberries.
I have a lot of code that I'd be happy to upload, but I figured I'd post the general ideas and see if anyone's actually interested. These methods have a trade off for speed and usability. What I'm discussing below are the two main methodologies I found for submitting an incident (ticket) to the Helpdesk. I also attached some screenshots of the UI I made, which is designed to be quick and use plain English with selectable lists and other input devices to make it easier for them to fill out information.
- Send an email from the device - By signing your application with keys from RIM you have access to a number of...
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