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Encryption Blog

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Brian Tokuyoshi | 05 Nov 2012 | 7 comments

As a PGP customer, you may have seen the changes that we’ve been making as we transition customer support from the PGP environment to Symantec. Here’s what you need to do to download the latest PGP software.

 

For PGP software orders purchased prior to February 4, 2011:

 

Step 1: PGP Products are now downloaded via the Symantec Licensing Portal. Click the following link http://lems.pgp.com , and you will be automatically redirected to the Symantec Licensing Portal.

Step 2: Enter the email address which was used to purchase your PGP product and then click SEND MY ACCOUNT INFO.  An email is sent with your Symantec Licensing Portal credentials.

Step 3: After receiving your account login credentials, click the following link and enter your email and password....

Kelvin_Kwan | 05 Nov 2012 | 0 comments

Most recently, we have had enterprise and individual customers complain to Symantec about BSODs pertaining to PGP Whole Disk Encryption.  Initial signs were pointing to the pgpwded.sys driver as the culprit.  Symantec’s engineering team has analyzed dozens of submitted crash dump files and has come to the following conclusion. 

Symantec believes that the BSOD is being caused by a stack space resource issue.  The reason the pgpwded.sys driver is being seen in crash dumps first is that the pgpwded.sys driver is the last to be loaded.  Thus, the pgpwded.sys driver seems to be the tipping point for the BSOD.  But it is not, in fact, the cause.  Here’s why.

Caution:  Geek material ahead!  A quick summary on stack space. 
Stack space is limited and is a shared resource between the Windows kernel runtime and device drivers on a...

Brian Tokuyoshi | 05 Nov 2012 | 1 comment

In a recent press release, the British Information Commissioner’s Office commented about a recent data loss incident experienced by the Cambridgeshire County Council.  In a roundabout manner, it turns out that an encrypted memory stick triggered a course of events that led to the loss of sensitive personal information.

The council attempted to do the right thing, by providing an encrypted memory stick to its employees, free of charge. However, due to issues with the device, a frustrated employee stopped using the encrypted device provided to him and replaced it with an unapproved, unencrypted one. The unencrypted device contained sensitive information, and unfortunately it was lost, thus resulting in a data loss incident.

This incident brings up an important issue – it’s not enough to have an encryption policy or to...

Brian Tokuyoshi | 05 Nov 2012 | 0 comments

Blog Entry – Prioritizing Key Management When Considering the Cloud

One of the trends that I’ve noted when talking with customers is the desire to get cryptographic keys under better central management in anticipation of the cloud. At face value, one might wonder what the connection might be. Why build a key management plan before rolling out a cloud computing strategy?

It turns out that there are several good reasons:

  1. There’s no better time to build out a strategy for managing keys. Once an IT organization evaluates where their data exists and where the encryption lives, the more important better management tools become. It makes a lot of sense to get the existing key management issues under control as a precursory step before moving applications and data to the cloud.
  2. There’s a lot of concerns about cloud security models, especially with respect to who holds the keys. One of encryption’s central use cases is being...
Tim_Matthews | 05 Nov 2012 | 1 comment

We're writing to follow up on our post on this issue last November.  Since then, Symantec has provided both a workaround and hotfix to address the client problem encountered with PGP Whole Disk Encryption when updating Mac OS X.  A maintenance release that will proactively address this issue is now available.

In case you missed our earlier communication, in Mac OS X 10.6.5, Apple's automated Software Update mechanism bypasses the protections PGP Corporation had put around a critical file needed for normal system startup.

Prior to the release of the Mac OS X 10.6.5 update, the PGP Engineering team tested every version of the early developer release of the update provided to PGP by Apple and no conflicts were found. However, we identified after the release of the update that Apple's automated Software Update mechanism bypasses...

Brian Tokuyoshi | 05 Nov 2012 | 19 comments

PGP® Desktop 10.1.1 from Symantec™ is now available and includes a number of updates, and one of the most prominent features is for Mac OS X users. In a nutshell, when Apple pushed out the Mac OS X 10.6.5 and 10.6.6 updates, some of our customers who had PGP® Whole Disk Encryption from Symantec™ experienced a problem that made the machine unbootable. It didn’t affect everybody, but there were certain conditions that caused it to occur with a particular group of users.

First of all, we want to reassure all of you that we tested PGP Whole Disk Encryption on all of the early access developer releases, and we did not see this problem occur. Our engineering and support team diagnosed the problem further, and discovered that the issue arose out of the Mac OS X Automatic Update utility, which disabled PGP Desktop and overwrote critical boot files. The problem wasn’t so much with the operating system update itself, but how the installer performed the...

Brian Tokuyoshi | 05 Nov 2012 | 0 comments

Part of the role that Symantec takes within the security community is to work together with research groups to identify and understand the trends that shape the market. As part of this effort, Symantec is continuing the work started between PGP Corporation and Ponemon Institute to examine the usage of encryption and how it has been evolving over the years.

Ponemon Institute recently completed the “2010 US Enterprise Encryption Trends Report”, published November 2010.  This report surveyed 964 US I.T. workers in various job functions and asked about their insights into their usage of encryption technology in order to protect information assets.

One of the most interesting insights that emerged from this report is that the reason for making the decision to deploy encryption has undergone a shift. In the past, the primary driver has always been in response to a data breach. In the 2010 report, the respondents noted that...

Tim_Matthews | 05 Nov 2012 | 1 comment

For customers experiencing this issue, refer to the entry below from Symantec's In Defense of Data blog:

We don’t often post about product compatibility problems on In Defense of Data blog, but we want to make sure customers are able to access this important information.

Symantec is aware of an issue with Mac OS X 10.6.5 and PGP Whole Disk Encryption 10.0.x. At this time, we recommend that customers using PGP Whole Disk Encryption do not upgrade to Mac OS X 10.6.5.

Read more

Bryan Gillson | 05 Nov 2012 | 4 comments

Bryan Gillson - Senior Director Product Management

Update: As of September 9, 2010, source code downloads of PGP software are again available.

Encryption has always been about trust. Questions about who you trust and who you distrust, are critical to determining whether (and how) to encrypt your data. Of course, trust-related questions go beyond just specific threats and extend directly to the selection of an encryption vendor.

This is why, since its founding, PGP Corporation has made its source code publicly available for cryptographic review. We feel that the ability for the public to study our source code and personally confirm the quality, validity, and security of our cryptographic implementations has been a key reason for the trust placed in PGP Corporation and our products. This belief has been reinforced by many customers across the spectrum: corporate, individual, educational...

Brian Tokuyoshi | 05 Nov 2012 | 0 comments

Brian Tokuyoshi - Senior Product Marketing Manager

I recently attended the 2010 IEEE Key Management Summit, an event that brought together the leading industry pundits talking about the topic of key management. I had a number of interesting discussions with vendors, researchers and customers throughout the conference. In this blog, I’ll summarize some of the things that I saw and offer up a couple of opinions of my own.

The IEEE Key Management Summit was held the first week of May at North Shore Lake Tahoe, Nevada. This event attracts a technical audience, with heavy participation from the leadership of the standards group such as OASIS KMIP, IEEE 1619.3, and IETF KeyProv.

This is the second such conference, the first of which was held in back in 2008. That inaugural event had a number of healthy and loud discussions, where there were clearly differences in philosophies between the...