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Showing posts tagged with Client Management Suite
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Tim.Jing | 25 Jan 2013 | 0 comments

The white board sessions seems to get longer, and the endless syntex errors are just a blur dulled by time.

But we are making steady progress. Altiris 7 doesnt suck like everyone said it would, and other than a very crappy(Personal opinion) console design, everything is pretty smooth.

Things accomplished:

Hardware independent image done, took 3 days, completely modular.

Base Software installed through Unattended.xml. Again modular based on what we copy in to the partitioned image duing WinPE.

Agent installer logic build into WinPE with variables to install agent to the correct Parent/Child Server.

PCAnywhere tested and working perfectly.

SQL sort issues kind of resolved- gotta specify ASC and DESC on a few servers. So we just specified for all at the top and let hierchy replicate them down.

The Grocery List for next week:

Populate Software manager for SVS, Desktop Deploymen.

Win...

ohzone - CherylPeterson | 24 Jan 2013 | 1 comment

The Vision 2013 Call for Papers is now open.

Do you have a case study featuring successful implementations of Symantec products? Or best practice tips and trick using Symantec solutions? The Vision team is now accepting proposals for sessions at Vision 2013 Las Vegas.

To apply, simply provide a brief summary of what you would like to cover in the session and why it would appeal to Vision attendees. The Vision team will respond to all applications by February 21, 2013.

UPDATE: The deadline to submit your Papers has been extended until February 21, 2013

You can submit your proposal...

Tim.Jing | 23 Jan 2013 | 0 comments

Alot of subtle changes being made as we move forward. A few products are being piloted and some issues being sorted out.

Pilots:

PC Anywhere is being rolled out today or tomorrow. This will give us a look at how stable the product is compared to Remote Desktop in the DS 6.9 products(Which was a wonderfully reliable product except on multi monitors). Working ok in the lab so far.

Do What?

The Software manager. This is one ridiculous product. it's a library of your installer files(Which means it keep s acopy of everything to do not a whole lot with, wasting disc space?) The software you import in here and add command lines in the package tab can be replicated to the Package servers, but some how this storage space isn't available as a Package server source? Also if we went through the time to import the command lines for the product, how come you still have to go back in and set the newly imported product as Manager? Why would anyone go through the...

Ludovic Ferre | 23 Jan 2013 | 0 comments

The Symantec product listing xml was updated Monday.

Here are the information we have from it:

File name: symantec_v2.pl.xml
File hash: 3e447dd07844f9fad531a3240215a11b
File date: 2013-01-18 15:37
File size: 13,990,445 bytes (~14MB)
Release date: 2013-01-21

From the Git commit [1] we can see the following changes:

  Add /solutions/7_1/mobilemgmt/7_2_sp2_1_rtm/symantec_mobileframework_7_2_sp2_1_x64.msi_info ...
Ludovic Ferre | 22 Jan 2013 | 1 comment

I just finished a remote session with a customer that found a computer from the database that is not sending data back.

I had received the log files yesterday and the log viewer was all red and blue. Upon inspection it was clear that the agent COM components are not working (not registered or unregistered), so no basic inventory, client session management or sub-agents could perform their normal tasks.

Still the agent was getting it's policy file from the server, but not being able to do anything with the given policy (given its state).

We checked the computer Windows logs and found nothing interesting in there, so we crafted a SQL query to detect other computers with similar issues:

select 
       distinct(s.ResourceGuid),
       i.Name, MAX(_eventtime) 'Last config request',
       MAX(s.ModifiedDate) 'Last Basic Inventory',
       MAX(s.createdDate) 'First inventory',
       DATEDIFF(d, max(s.modifiedDate),
       MAX(c....
mgreer | 21 Jan 2013 | 5 comments

This webinar discusses the new features and capabilities for configuration now available with ServiceDesk 7.5 for quick, effective remediation of end-user incidents, system problems and change management.

Topics / Agenda:

Incident Classification
Service Queues and Routing Rules
SLA Management
Automated Notifications
Rulesets
Best Practices

Webcast duration 47 minutes

Access the prerecorded webcast here: http://bit.ly/11UyRAY

Tim.Jing | 14 Jan 2013 | 5 comments

Items completed:

3 SMP servers, 1 parent, 2 child with hierchy completed.

SQL maintenence plan created per Symantec recommendations.

AD import completed.

Subnets manually created(We are using the 8 scheme which would have been tough to import)

Tested PCAnywhere functions, decent product, not very good at screen aspect ratios for such a mature product. Very bare bones?

Only issues are: 1 server had to be respun in VM and rebuilt becuase of various strange errors with SMP agent. Also some Java oddities when importing OS files, which thankfully can be bypassed by simply pressing cancell to the credential challenge(This was on XP and 7 desktops with the Symantec's proposed GP configuration in palce. But that error still persisted, attached is the photo of the error, on an XP machine you can press cancell and continue with the file upload).

The design of the product still irks me a bit for the options on Site Servers. Even with fiber...

Michael Grueber | 11 Jan 2013 | 0 comments

A common issue that administrators face when managing the software update process involves situations in which:

  • An application was originally installed with customized settings;
  • The vendor releases an update to the application in the form of an installation that installs a completely new version of the application rather than just incrementally updating just those files that are affected by a security vulnerability or bug

In such cases, the update packages created by application vendors often are not sophisticated enough to preserve the customizations that were made when the application was originally installed.

For example, an adminstrator may roll out Adobe Reader 9.4.0 using the .MSI provided by the vendor together with an .MST transform file that customizes the application's settings (e.g. turning off the auto-update feature).  If the administrator later uses the Patch Management...

Tim.Jing | 09 Jan 2013 | 2 comments

A few days in to the migration, have some questions came up. So lets go through it.

Our infrustructure is more like 1 huge building than 80 separate sites. The availability of having fiber connected to all the sattalite campuses means we can centrally manage as if they were in the same building. The problem is SMP isnt really designed for that kind of infrustructure. And the few issues we encountered are:

1. The technicians cannot manage the infrustructure in real time from 1 console. The amount of our clients meant we had to use hierchy, which means teh Parent server sees things later(Synch schedule). While all synched machines will be on the Parent server, any new clients will take 24 hours for the Parent console to see. Which means no OOB deployment from the parent Console.

2. Replication of packages maybe required as Task Servers, which means we would have to replicate our packages atleast 5 times(5 Task Servers). We dont need that as our San can handle the...

Rae Landua | 08 Jan 2013 | 0 comments

Altrinsic Solutions and NetX are offering a free webinar next week on "The Top Five Tricks to Optimize Your Altiris/SMP Environment." You can learn little-known deployment and configuration methods to fully leverage your Altiris investment.  It's filling up quickly so register now to reserve your spot!

http://www.netxinc.com/emails/tips_and_tricks_webinar/tipsandtricks.html