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Endpoint Management Community Blog

Showing posts tagged with Altiris Client Management Suite
Showing posts in English
Joel Smith | 05 Jun 2007 | 0 comments

The Intel vPro Manageability Toolkit requires a large number of prerequisites and installs to properly complete the full install. It is recommended to use the Solution Center if possible so that all prerequisites are automatically installed. This can be done by browsing to the 'Install/Upgrade Additional Solutions' node, under the 'Available Solutions' tab, under 'Segments', and 'Partner Solutions'.

However this isn't always feasible. If so, the following list provides the list of items to be installed, and in what order they should be installed in.

Here are the products, in order, found at http://www.solutionsam.com/solutions/6_0/:

Name -- Filename on solutionsam.com

  1. Altiris Notification Server with SP3 -- Altiris_NS_6_0.exe
  2. Altiris Notification Server R5 -- Altiris_NS_6_0_SP3_KB31946.exe
  3. Altiris Notification Server Documentation -- Altiris_DocNS_6_0.exe
  4. Altiris Console 6.5 --...
WiseUser | 04 Jun 2007 | 0 comments

Just in case you forgot exactly what page of the documentation details the Wise switches, here's a list (from user kv17675) that you can bookmark.

Wise Setup.exe Switches

/T test mode
/X pathname extracts files into pathname
/Z pathname extracts files into pathname and reboots
/S silent install
/M prompts for windows, system, temp dirs
/M=filename specifies a value file similar to /d above,
but for standard variables
/M1 same as /m plus it prompts before any file that is self-registered
/M2 reserved for internal use by Wise during debugger sessions

Uninstall (Unwise.exe switches)

/Z remove empty directories, including one with unwise itself in it.
/A automatic mode, no user choices other than cancel.
/S silent mode, automatic mode...

riva11 | 12 Sep 2007 | 0 comments

The original article Leveraging SVS to Prepare Training Course with Less Time and Effort , can be read : here .

In questo contributo descriverò quello che ho fatto per una associazione di studenti locale , che si occupa di diffondere l'educazione all'suo di software Open Source per la comunità studentesca.

Questa associazione mi ha chiesto di tenere un corso di addestramento dove insegnare l'uso di alcuni programmi Open Source come Open Office e altri.

Ho trovato la proposta molto interessante, e dal mio punto di vista (usare programmi open source ovunque) , ho dato velocemente il mio consenso a preparare e tenere questo corso. Ecco come SVS è diventato una chiave di svolta per aiutarmi nella mia preparazione e presentazione.
Requisiti:

L'associazione mi ha chiesto di eseguire i programmi con il sistema operativo Windows XP (Home Edition) , questo...

Joel Smith | 11 Jun 2007 | 0 comments

How does the Software Portal manage Tasks and Collections for Software Requests?

Get answers to these modern mysteries and a few extras thrown in for good measure.

Collections and Tasks
The Software Portal Creates hidden Tasks and Collections to manage the distribution of Requested Software to the target system.

Request Versus Deployment
When accessing the Software Portal, the Portal is constructed based off the Logged On User. The available packages are those the user had rights to within the Software Portal. Deployment Software switches the focus from the Logged On User to the Computer from where the request was initiated from.

Items created by a Software Portal Request

  • The Software Delivery Solution Agent (AeXSWDAppReqAgent.dll) contacts the Notification Server to have the items created.
  • A Task with the naming convention: Software Request: is created. For example, to bring back every...
dougj | 18 May 2007 | 0 comments

Parallels software allows for the creation of Windows virtual machines on a Macintosh with in Intel processor. It is very good virtualization software. However, there is one caveat in regard to Altiris Inventory Solution for Windows.

Currently, aexsnplus.exe causes an "unhandled win32 exception" on Windows virtual machines in Parallels.

Research shows that Parallels uses tinyBIOS. According to the creator, "tinyBIOS™ was designed from the ground up for embedded PC applications such as network appliances. It is designed for easy adaptation and simple code. Features not needed or desired for embedded use have been left out." (Source: http://www.pcengines.ch/tinybios.htm)

Due to the limited nature of tinyBIOS, it does not provide enough data for aexsnplus to recognize as a bios dump. It is virtually empty except for very small snippets of identifying information....

Joel Smith | 17 May 2007 | 2 comments

When running a Network Discovery, Intel vPro AMT systems are not discovered, or AMT Inventory is not collected.

Read on to get an explanation of the problem and a way to get around it.

The Explanation

This occurs on Network Discovery 6.0 SP2 through SP4 (version up to SP4 that have AMT capabilities).

When configuring Network Discovery to discover or capture AMT Inventory from Intel AMT systems, you can check the boxes for Small Business and or Enterprise Mode. When selecting Enterprise Mode, Network Discovery is assuming AMT has been configured with TLS certificates. Intel AMT allows you to provision a system in Enterprise mode without TLS enabled. Since we assume https in Enterprise Mode, if they are provisioned with standard http we will not be able to discover or collect inventory from these systems.

The Solution

If systems have been configured to work in Enterprise Mode without certificates, the 'Small Business Mode' option...

Joel Smith | 15 May 2007 | 3 comments

Having issues with the AMTConfig service and don't mind reading debug logs, or you need to escalate an issue to Intel or Altiris? The following process can capture debug logging for the AMTConfig service.

Here's how to enable logging for the Intel SCS Service (AMTConfig) in conjunction with Out of Band Management Solution and Provisioning.

Debug logging of the SCS service and the SOAP API web service components is turned off by default, which means that the log files (scs_win_server.log, scs_server.log) will not be created.

Turn on Debug Log

Create the following registry key on the service's machine:

HKEY_LOCAL_MACHINE\SOFTWARE\Intel\AMTConfServer\Log\LogLevel – Optional values 'V' for verbose, 'W' for warnings and errors, 'E' for only errors.

If the above registry key is not created then the debug insertion is turned off.

Set the Log File Name

  • HKEY_LOCAL_MACHINE\SOFTWARE\Intel\AMTConfServer\LogFile...
Joel Smith | 15 May 2007 | 0 comments

Here are the step-by-steps to follow if you find yourself needing to move your NS Tasks and/or Packages from one server to another.

The following items should be exported from the console. Use the right-click context menu to choose the Export option. It is recommended to simplify the process by exporting folders containing the items rather than each individual item.

Note: There is an Import size limit to the XML files so be aware of how many items are in the folders you are exporting.
  1. Software Delivery Packages located at the Resources tab > Resources > Software Management > Software Delivery Packages > Windows.
  2. Software Delivery Tasks located at the Tasks tab > Software Management > Software Delivery > Windows > Software Delivery Tasks. (Note: You may want to export folders only under this folder as this folder contains the code for the Wizard and Status utility.)
  3. ...
Terry Cutler | 14 May 2007 | 2 comments

Intel® AMT hostnames are most often set to match the Guest Operating System (OS) hostname. In some production environments, IT operations are using an underscore "_" in their guest OS naming convention. This is viewed as an illegal name by Intel® AMT and according to RFC952.

Please refer to RFC952 (http://www.faqs.org/rfcs/rfc952.html) for industry standards on naming conventions. As quoted from that document:

"A 'name' (Net, Host, Gateway, or Domain name) is a text string up to 24 characters drawn from the alphabet (A-Z), digits (0-9), minus sign (-), and period (.). Note that periods are only allowed when they serve to delimit components of 'domain style names'… No blank or space characters are permitted as part of a name. No distinction is made between upper and lower case. The first character must be an alpha character. The last character...

Terry Cutler | 10 May 2007 | 0 comments

Since Serial-over-LAN (SoL) uses first available COM port (usually 3, sometimes 4) - if a client computer has a device which also uses this COM port (e.g. card reader, infrared reader, printer, etc) - it will experience a COM port conflict.

The workaround is to edit the Device Manager properties of the conflicting device - move from COM3 to COM6, for example. This does not require a reboot. However - it must be performed one system at a time... which may be issue for banking, retail, medical, or other environments with mass numbers of systems in this situation.

Additional investigation with operating system providers and device manufacturers is underway to identify a better solution.

On a funny note - in one instance a customer had a USB to COM port connector. Ya gotta wonder - why not plug the device into the existing client computer USB ports?