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Endpoint Management Community Blog
Showing posts tagged with Client Management Suite
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nrhudson | 03 Apr 2008 | 3 comments

I ran across this scenario this week and thought you might be interested in an easy way to brand the software portal with your corporate logo.

I renamed the disks.gif file in the %programfiles%\altiris\software delivery subdirectory to disks.gif_bak. I then modified our corporate logo to be the same size as the original gif file making sure the background of the logo was transparent, and named it disks.gif and copied it into the same directory.

The file I replaced provided the CD/Disk logo that was in the upper left pane of the software portal. This was easier than installing the Altiris SDK and becoming a codemaster. Although this is probably now supported, I found it an easy way to brand the software portal that we are about to use for departmental moves and software requests. The end result will look something like the screenshot...

stebro | 01 Apr 2008 | 0 comments

If you enjoyed the iPhone console prototype, we would be interested in learning more about your mobile device management needs.

Click here to take a short survey.

WiseUser | 11 Mar 2008 | 0 comments

Here's an extension to the topic "Installing and Loading Excel Addins with WiseScript" that makes this script even more useful.

We can make the script from that tip more generic so it'll work in any version of Office.

A Small change has to be made to the WiseScript.
Office Version can be found in an HKLM entry under
HKLM\Software\Microsoft\windows\currentversion\app paths\excel.exe
Value Name : Path

Please see the attachment for the script change.

Related article :

CondorMan | 29 Feb 2008 | 5 comments

If you plan on installing Vista Service Pack 1 when it is released (highly recommended), you might want to run the cleanup command afterward.

To do this, open the run dialog (Win-R) and type "vsp1cln.exe" (without quotes) and press enter.

This will remove the ability to uninstall the service pack (so make sure to test everything before running the cleanup), and it will cleanup 1GB worth of data off of your hard drive.

BRING | 21 Feb 2008 | 0 comments

Measure twice and cut once. Sometimes not remembering to do that causes trouble, and has sometimes ruined some beautiful wood stock.

Frequently we do something similar in the Task Server environment when we forget to check the collection references that our tasks are assigned to. Like sending a Shutdown, or Restart task to "All Computers".

While this won't be painless to all end users, we can mitigate it and stop it from hitting everyone, using the following procedure:

  1. 1. Delete the Task from the Console. This may also involve deleting any referenced items as well.
  2. 2. Restarting the Altiris Object Host Service. This will clear the Task Server cache, and allow any deleted jobs to be cleaned and not promulgated to other machines.

It's just that simple. And while it won't be painless for you as the...

cnpalmer75 | 21 Feb 2008 | 0 comments

This is another posting in regards to the articles I've done for Recovery Solution (RS) in the past based around the events which may occur that get written to the application event log.

Over the course of using this data, I have been able to identify several error sets that always occur in these pairs and in these sequences. Tracking these down was difficult since RS re-uses the same source, category & event ID for different events, only the description is changed. This, IMO, seems to be poor coding.

This is helpful in identifying a particular asset that may be creating these events for further investigation.

The cause of these is still unknown as I am working with Dev in Estonia to come up with a suitable answer, but for now being able to identify and track these error sets is the first step.

Hopefully, you do not see these in your environment.

BRING | 21 Feb 2008 | 0 comments

Task Server has added some great new capabilities to the Altiris environment. And some solutions are taking advantage of those capabilities. Software Delivery is one of them.

However, it is important to make sure that you have rolled out the Software delivery Agent for Task Server to all of the machines necessary. Otherwise you might just encounter an error like the one below:

Process: w3wp.exe (5152) 
Thread ID: 2376
Module: AltirisNativeHelper.dll
Source: Altiris.ClientTask.Web.RequestSubAgent.Page_Load
Description: Error getting subagent file ( Unhandled exception. Type=System.Exception Msg=Matching agent not found in the database:
AgentName='SWDAGENTFORTS.DELIVERSOFTWARETASKHANDLE', PlatformName='WINDOWS%20SERVER%202003', PlatformType=Production, OSType='WIN32' Src=Altiris.ClientTask
at Altiris.ClientTask.ClientTaskSubAgent.Load()
at Altiris.ClientTask.Web.RequestSubAgent.Page_Load(Object sender, EventArgs e) )

This occurs when a client...

BRING | 13 Feb 2008 | 0 comments

Naming objects in our Notification Server environment. Seems fairly simple, but the process can be a bit troublesome. Or naming applications, or custom dataclasses. Some times we like to use reserved characters in those names to be descriptive. Characters like($ ; & + , / : = ? @) are reserved characters, specifically to IIS.

These things can cause problems for custom inventories especially. You could see errors like:

Unable to process the file "...\Altiris\Notification Server\NSCap\EvtQFast\Process\INVblah.nse" Moving to "...\Altiris\Notification Server\NSCap\EvtQFast\Bad\AeXException\nseXXX.tmp". Reason: Failed to process NSE System.Xml.XmlException: An error occurred while parsing EntityName.

Certainly, if you can avoid the use of these characters in your naming conventions, that helps.

However, best practices...

kbuller | 06 Feb 2008 | 5 comments

I did a search for "Macintosh" on the Juice site the other day and came up with 4 results... Hopefully this article will be of interest to at least a few people.

The latest release of the Deployment Console supports Macintosh clients but in its current state it is no match for Apple Remote Desktop. I just wanted to share a couple scripts that I use from ARD to make the most out of the Altiris Client for Mac.

Click the "Unix" button on the toolbar of ARD and place these scripts in it.

Refresh Altiris Client Policies


Send Basic Inventory


Run Inventory

Replace -x on the last line with -r for Full, -h for Hardware, and -s for Software

#! /bin/sh...
MarioR | 19 Dec 2007 | 3 comments

While looking for information regarding package server redundancy, I was unsuccessful in locating any references. Hopefully, this posting will fill the missing information gap.


If a package server was defined for a site and that package server goes down, how will the Altiris Agent clients respond? Original thought was that if the clients were unable to pull from the package server, the clients would fail over to the NS to get their distribution.

Testing Results:

The client tries to download the package from the package server assigned to the site (which was shut down for testing). Since the server was down, initial download was unsuccessful but then client tried to connect again in 3 minutes, then 6 minutes. The check-in time kept doubling until the client checked every 2 hours. From that point on, the...