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Mauro Dalvit | 22 Dec 2014 | 0 comments

To to re-download and re-install Windows ADK for WinPE 4.0 please follow the steps below:

1 - access and open "PreBootOs.ini"

\Program Files\Altiris\Deployment\BDC\bootwiz\


2 - At "[WINPE40_X64]" modify line "INSTALLED=True" to "False"

This will cheat the system to think the ADK has not been installed yet


3 - Save "PreBootOs.ini" and re-start the SMP console (browser)

4 - Access the "create pre-boot configuration" window (Settings -> Deployment -> create pre-boot configuration)


5 - Follow the instructions on screen on how to download and install the Windows ADK

If you are running into difficulties with this, or you do not know what...

Mauro Dalvit | 18 Dec 2014 | 0 comments

If you are experiencing problems booting into WinPE 4.0 or PECTAgent connectivity issues it may be because you are missing some NIC or Storage driver.

(For troubleshooting purposes also try to change the BIOS options from AHCI to IDE)

HP provides a sets of drivers specifically designed to work with WinPe 4.0

HP Elite 8300 SFF, HP 8200 SFF and HP EliteDesk 800 G1 as now(December 2014) share the same package, named sp64529. This includes NIC and Storage drivers for both x86 and x64

Mauro Dalvit | 16 Dec 2014 | 0 comments

DA logs location and use on tech-notes below:

"DA logs are copied to production during the "Reboot To" production task (translation, if you do not run a reboot to production task and reboot another way, the logs are lost). The logs can be found here:
Automation: x:\program files\symantec\deployment\logs
Production: %\Program Files\Altiris\Altiris Agent\Agents\Deployment\PreOS_Task_Logs"

DA logs are returning errors below:

C:\Program Files\Symantec\Deployment\DriversDB\Intel.MEI.\heci.inf is failed in inf validation(IsINFValid()). So not considering for DA operation. Error: File not found fileExists( C:\Program Files\Symantec\Deployment\DriversDB\Intel.MEI.\...

Triinu Gross | 16 Dec 2014 | 24 comments

IT Management Suite 7.5 SP1 HF5 is available through SIM. It has fixes for the following components:

  • Symantec Management Platform
  • Deployment Solution
  • Inventory Solution
  • Software Management Solution

Also added is official support for the following operating systems:

  • OS X 10.10
  • Windows 8.1 August Update

You can access the ITMS 7.5 SP5 HF5 release notes from the following location:

Mauro Dalvit | 09 Dec 2014 | 1 comment

The "Prepare for image capture" stays on "waiting for agent to get the task"indefinitely or until it times-out

The SMA on the client machine gets the task

Sysprep runs for few seconds and then it stops without returning any error message to the SMA/Console


When running Sysprep manually on the client,

C:\Windows\System32\sysprep\sysprep.exe /quiet /generalize /oobe /quit

we are prompted with the following error:


at this stage the client has probably been kicked out from the Domain and put into a Workgroup.


1 - implement the workaround at page 15 of the release notes below:

2 - Run instructions at...

Mauro Dalvit | 09 Dec 2014 | 0 comments

The Create Image Task fails with generic error:

"ErrorMessage: The Exception have occured in Client Imaging Task. Exception has occured in File Tcube_ClientCaptureImage.cpp at Line No 815. Type of exception is ClientCaptureImageException. Error Description is Child Process returned an error. The exit code from process is 1. Value of Windows error code = 183 and message is Cannot create a file when that file already exists."

1 - Investigating the log folder of the client machine in Automation:

X:\program files\symantec\deployment\logs\

we noticed some Ghost .dmp and txt log files were present; this means Ghost has failed and generated the logs

2 - there are two GHOSTERR_.txt files:

on the first the rror is:

"Error Number: 51928
Message: Invalid URL failed to create the image file.
 HTTP Result: 401, SSL error: 0"

this error is quite misleading

on the second:

Mauro Dalvit | 05 Dec 2014 | 3 comments

In some case, after upgrading DS, the PECTAgent.exe is crashing in automation with "application error" or without any error message.

From the PECTAgent. logs we see as final lines:


the PECTAgent.exe crashes and stops

Suspected cause of this is corrupted .dll components.

Compare the size of the .dll files below taken from a DS 7.5 SP1 HF4 environment:

PECTAgent.exe version: 7.5.3290.0


\Program Files\Altiris\Deployment\BDC\bootwiz\oem\DS\winpe\x86\Base\Program Files\Symantec\Deployment



\Program Files\Altiris\Deployment\BDC\bootwiz\oem\DS\winpe\x64\Base\Program Files\Symantec\Deployment


It is possible that even .dll ...

Mauro Dalvit | 24 Nov 2014 | 0 comments

When running "boot to PXE" or "boot to automation" from the console, it is common to see this coming up on the client machine instead of WinPE:


This will result in a LOOP as the client will boot into Production and then the "boot to PXE" or "boot to automation" task will be picked up again until it times out.

Please check the BIOS Boot Setup; very likely "Network Boot" is NOT set as FIRST:


So to correct this, please modify to:


and the client should now boot into WinPE 4.0 as sequence below:



Mauro Dalvit | 24 Nov 2014 | 0 comments

If you are looking for "Ghost Boot Wizard" in DS 7.5, keep in mind that this name is associated with Ghost Solution Suite.

Iin Deployment Solution 7.5 a very similar tool is "Boot Disk Creator" (bootwiz.exe) and on the SMP it is located here:

\Program Files\Altiris\Deployment\BDC\bootwiz


If you want to know how to include Ghost tools to the USB/DVD pre-boot configuration please see article:

If you are an expert Ghost user and you want to know the location of GHOST executables and tools in SMP 7.5, see below:


Mauro Dalvit | 24 Nov 2014 | 0 comments

If you are an expert GHOST user and you are looking for the following:

  • DeployAnywhere.exe
  • ghost32.exe
  • DriverDBMgr.exe
  • DriverManager.exe
  • Ghostexp.exe
  • GhostSrv.exe
  • DPInst.exe
  • + others...

They are located on the SMP at:

\Program Files\Altiris\Deployment\Imaging\ghost\x86


and x64 at:

\Program Files\Altiris\Deployment\Imaging\ghost\x64


If you found the above information useful, please give this article a thumbs-up(top right of the post) or add a comment below. Your feedback will help our tech community – Thank you, Mauro