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Endpoint Management Community Blog
Showing posts tagged with Deployment Solution
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Tim.Jing | 13 Dec 2012 | 10 comments

This will be to document our migration from Symantec Client Managment 6 to SMP CMP 7.1. It is scheduled to be set in motion sometime Jan 2013 with the help of Xcend consulting services which also implemented our 6.x environment.

Our environment:

We are a school district with 80+ remote sites. 25,000+ Windows XP machines, a few Win 7, 300+ Mac's, 6,000+ iPads. We have a centralized datacenter, with fiber connections to each site. We have Cisco networking gear with gigbit connections at most ports, along with Cisco Aironet access points at some campuses.

We use Altiris for all new and existing SO and software automation except for the Apple equipment. The suites used in Altiris are:

Depoyment solution, we have 10 DS 6.9 SP2 servers divided up amoung the sites.

Inventory via NS, we have 3 client facing NS with a report server. Lots of custom reports for compliance and inventory questions.

Patch managment, for desktop and servers.

...

Ludovic Ferre | 10 Dec 2012 | 1 comment

I was on a Webex with a customer a few week ago because they had a serious issue with the SMP console being very slow.

It's one of my customer, so I was a little surprised given we implemented quite a few fixes. Anyhow, we double check and we could see that the Application Pool was correctly split, and the Task Server workload was nicely off the SMP.

I opened the task manager. It showed the Altiris-NS-Agent w3wp process running at a high CPU

A glance at the Altiris Log Viewer showed the poor thing almost all red (bleeding to death???).

A quick inspection on the error all pointed to the Client Policy request and problems with patch management (SqlDeadlock and exceptions). So I asked the customer (and their partner who was on-site) if they had changed the patch management or if they were doing something.

As it happened they were running the PMImport after having removing unnecessary languages and platforms. As I remembered from past .Net...

Ludovic Ferre | 21 Nov 2012 | 0 comments

This evening I was asked whether I would recommand disabling IIS log file to make sure the SMP console runs as fast as possible.

My answer was (and remains) a big NO. Do _not_ disable IIS logging. It contains a lot of good information on it (that I am a big consumer of, but the value is there to anyone).

So, first lets dispell this nonsense about improving performances.

IIS logging is done on the http.sys driver, so it run in the Windows Kernel. You can verify this using procexp as per the image below. This means logging requests once they are completed (as this is when it) does not cost any context switching (as it would if it was in living user space). Besides, each entry is normal less than 1024 bytes, which means the "cost" of logging entries is fractional: push the information already held in memory to disk.

If you compare the cost of doing this tiny little task with what happens in user mode in the w3wp.exe (handling the request in ISAPI...

ohzone - CherylPeterson | 06 Nov 2012 | 0 comments

Twitter users @SymantecEMM has changed it name to @SymcEndptMgt ! Follow us for news and information from the Endpoint Management team!

You'll be glad you did!

Ludovic Ferre | 12 Oct 2012 | 2 comments

A customer of mine reported a problem editing Security Accounts and associating credentials with account, or account to roles.

I had a look at the customer SMP logs and found that it was full of SqlExceptions.

We had a remote session on this today and found that the problem comes from SQL right for the account, which are not sysadmin on the SQL Server and could not read data in sys.syslockinfo, and this caused any call to spResourceAssociationsLoadData to fail.

Granting read on the sys.syslockinfo resolves the issue.

With that said, good week-end Connect!

hugo_parra | 09 Oct 2012 | 3 comments

Continuing our commitment to help you, our users, get the most value out of the Endpoint Management solutions, the product team is sponsoring twelve groups on Connect. In these groups, you will find the best how to videos, articles, and product extensions available. By participating in one or more of these groups (depending on your needs and interests) you will gain access to best practices and content that has been reviewed by our subject matter experts. You will also find access to insightful advice from other users and a trusted conduit for submitting ideas for new content and improvements to our product team.

All these groups are live now! We encourage you to join these sponsored groups and start collaborating with our product team to make our solutions as valuable to you as they can be.

For more information on what a sponsored group is and for instructions on how to join and contribute, see the following article:
...

Pascal KOTTE | 03 Oct 2012 | 4 comments

Did you already angry because not able to export or copy/paste (text) the content of a filter ? As we were able with NS6 crying

With a report, we still are not able to copy/paste directly into Excel no It is one our feature request to Symantec enlightened thanks to vote those:

andykn101 | 25 Sep 2012 | 0 comments

OK, so you need to add new Mass Storage drivers to your Windows XP sysprep image for your new HP 6470b laptop with the ""Intel(R) 7 Series/C216 Chipset Family SATA AHCI Controller", the previous model, the 6460b, having the "Intel(R) Mobile Express Chipset SATA AHCI Controller".

You download the "Intel Rapid Storage Technology Driver" SoftPaq from the HP website, run it on a temporary PC to extract the .sys and .inf files and notice that they no longer support the same storage chipsets as your previous set. Support for things like "Intel(R) ESB2 SATA AHCI Controller" seems to have been dropped. Do you care? Run this report to find out:

 

SELECT DISTINCT [Device ID]

FROM         dbo.Inv_HW_Plug_and_Play_Entity_Windows

WHERE     (Service LIKE N'iastor') AND ([Device ID] LIKE N'pci%')

And it will give you a list of all active Intel SATA controllers in your database:

 ...

ianatkin | 20 Sep 2012 | 0 comments

It's just been brought to my attention that Brian Madden yesterday posted this very interesting blog,

http://www.brianmadden.com/blogs/brianmadden/archive/2012/09/19/here-s-how-symantec-can-dominate-the-quot-new-quot-desktop-fingers-crossed-they-don-t-screw-it-up-again.aspx

Interesting to see how others on the outside see the Symantec's plays in desktop management space. 

jasonfo | 18 Sep 2012 | 0 comments

If you have ever needed to create a report but dont know what table you are looking for this might help you out. In my case I had to find something that had the "Publisher".

 To look for columns in view...

USE
Symantec_CMDB
SELECT
V.name AS View_name,
SCHEMA_NAME(schema_id) AS schema_name,
c.name AS column_name
FROM sys.views AS v
INNER JOIN sys.columns c ON v.OBJECT_ID = c.OBJECT_ID
WHERE c.name LIKE '%Publisher%'
ORDER BY schema_name, View_name;

To look for columns in tables...

USE
Symantec_CMDB
SELECT t.name AS table_name,
SCHEMA_NAME(schema_id) AS schema_name,
c.name AS column_name
FROM sys.tables AS t
INNER JOIN sys.columns c ON t.OBJECT_ID...