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Endpoint Management Community Blog

Showing posts tagged with Altiris IT Asset Management
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hugo_parra | 09 Oct 2012 | 3 comments

Continuing our commitment to help you, our users, get the most value out of the Endpoint Management solutions, the product team is sponsoring twelve groups on Connect. In these groups, you will find the best how to videos, articles, and product extensions available. By participating in one or more of these groups (depending on your needs and interests) you will gain access to best practices and content that has been reviewed by our subject matter experts. You will also find access to insightful advice from other users and a trusted conduit for submitting ideas for new content and improvements to our product team.

All these groups are live now! We encourage you to join these sponsored groups and start collaborating with our product team to make our solutions as valuable to you as they can be.

For more information on what a sponsored group is and for instructions on how to join and contribute, see the following article:
...

Ludovic Ferre | 09 Oct 2012 | 1 comment

I was in Spain helping a customer migrate their 7.1 SP1 servers to 7.1 SP2 Rollup 4, and I encountered a strange issue that I am finding, today, on my test servers as well.

The issue, as the title indicates, relates to the Security Role Manager, and was found in one (the reporting server) for my customer. I still need to create a case and send it to our backline / engineering team, but wanted to reserve the primer to Connect.

Now, to be more precise here is how I found the issue on my server (it's slightly different from the customer server - but the root is the same):

  • Clone the Symantec Admin role
  • Open the Security Role Manager
  • Select the "Resources" view, here is what it looked like:

 

  • Click on the pen to limit the role view on the Resource tree:

 

...

Pascal KOTTE | 03 Oct 2012 | 4 comments

Did you already angry because not able to export or copy/paste (text) the content of a filter ? As we were able with NS6 crying

With a report, we still are not able to copy/paste directly into Excel no It is one our feature request to Symantec enlightened thanks to vote those:

Pascal KOTTE | 03 Oct 2012 | 96 comments

2012-10-03: From news on Anthony P. blog an available release MP1 for the SP2. Reviewed 2012-10-26. Re-Reviewed 2012-11-21.

Before upgrading, you must also check this article, can change in the time and obosolete this blog a little:

http://www.symantec.com/docs/TECH197966

IT Management Suite 7.1 SP2 MP1 Release Notes

here it is: http://www.symantec.com/docs/DOC6052

and the IT Management Suite 7.1 SP2 MP1.1 Release Notes

http://www.symantec.com/docs/DOC5955

Notice: You should install the MP1.1, that is...

ianatkin | 20 Sep 2012 | 0 comments

It's just been brought to my attention that Brian Madden yesterday posted this very interesting blog,

http://www.brianmadden.com/blogs/brianmadden/archive/2012/09/19/here-s-how-symantec-can-dominate-the-quot-new-quot-desktop-fingers-crossed-they-don-t-screw-it-up-again.aspx

Interesting to see how others on the outside see the Symantec's plays in desktop management space. 

jasonfo | 18 Sep 2012 | 0 comments

If you have ever needed to create a report but dont know what table you are looking for this might help you out. In my case I had to find something that had the "Publisher".

 To look for columns in view...

USE
Symantec_CMDB
SELECT
V.name AS View_name,
SCHEMA_NAME(schema_id) AS schema_name,
c.name AS column_name
FROM sys.views AS v
INNER JOIN sys.columns c ON v.OBJECT_ID = c.OBJECT_ID
WHERE c.name LIKE '%Publisher%'
ORDER BY schema_name, View_name;

To look for columns in tables...

USE
Symantec_CMDB
SELECT t.name AS table_name,
SCHEMA_NAME(schema_id) AS schema_name,
c.name AS column_name
FROM sys.tables AS t
INNER JOIN sys.columns c ON t.OBJECT_ID...

stebro | 21 Aug 2012 | 0 comments

One of the first challenges an organization faces when deciding to remove end-user administrator rights is determining what applications require such rights. Many times the approach is to remove administrator rights, see who complains and add those users back to the administrators group. Over time, large chunks of an organization still have administrator rights due to applications that are not compatible when run as a standard user. Let’s look at how this can be addressed.

There are four application types that typically require administrator rights:

  • System Utilities: Some of these utilities make sense to restrict from standard users including computer management, turning Windows features on or off, or allowing remote access. Others such as the Disk Defragmenter, changing the system time, or adding language packs may be appropriate
  • Installers: Most installers will not run by a standard user. There are some installer exceptions that will still...
Ludovic Ferre | 28 Jul 2012 | 0 comments

This week I had a remote session to help a customer troubleshoot SQL Connectigvity issues. This was a ressurgence of an hold issue, namely the Client Message Dispatcher service would throw regular errors indicating that the Sql Connection is not available or was closed.

The customer had migrated from a local SQL instance to a remote SQL Server (which had multiple benefits, including the switch to a 64-bit platform there) and the problem was apparantly resolved. However it came back this week, so we took a fresh look at it.

First we needed to instrument the Client Message Dispatcher, to acertain whether the issue was really impacting or not. If you are a regular reader of my blog post you will know what my standard answer to these kind of issues is: Altiris Profiler.

Only that the profiler would throw an exception on invokation, of type Cryptographic ... We solved that one issue thanks to Google and the Symantec KB, by simply crafting a new Sql Connection string...

Ludovic Ferre | 18 Jul 2012 | 0 comments

I have collected Symantec.pl.xml files since the beta in February 2009 and have a repository of 2.5 GiB of XML here at home. I am not devoting much time to the task to be completely honnest, as a shell script take care of verifying if a new file is available every 5 minutes.

I have also crafted a few (Linux) utilities to get some information out of the xml files. The first one was just a file cleaner that hanlded the task of clearing the pl.xml from any localisation. I never made much use of it, however it was of great help when I discussed with the product team improvments that later came to the prioduct listing and how the Symantec Install Manager handles it (first a compressed version of the file and then a langaue agnostic version). The second utility is still in use scrapes package related data from the xml, and crafts a mirror tree of the SolutionSam site. It even has the feature to copy MSI files to the correct location if they are in the same folder as the tool....

Ludovic Ferre | 02 Jul 2012 | 0 comments

It's slightly under 2 weeks since I posted my first blog entry [1] on the aila-web portal [2].

Today I am proud to announce that the portal is now at version 0.4 and brings in some visual features that will make a difference to all users: the statistics from aila are no longer displayed in text, but rather as line and bar charts.

This means you will get this:

Instead of this:

I will boldly call thiese changes a huge progress :D.

[1] {CWoC} Back at work on aila, adding a self-service portal

[2]...