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Endpoint Management Community Blog

Showing posts tagged with Altiris IT Asset Management
Showing posts in English
dodgint | 30 Apr 2012 | 2 comments

If you are using the computer BIOS field "Asset Tag" as a means to automate the Computer Asset entry for System Number you may be finding the CMDB Task "Inventory to Asset Synchronization is not updating the System Number with your Asset Tag. There is an article that is related to this issue, however it does not tell you a resolution for it.  http://www.symantec.com/docs/TECH44306

The problem is with the task using a Inventory Data Class that does not contain a value for the CMDB Data Class to use for System Number. There is a Inventory Data Class in the Inv_HW_Chassis.[Asset Tag] that does have the BIOS Asset Tag value, but the task does not use it. You will need to open a case to get a new Stored Procedure as a workaround or wait for the fix in a future release.

Ludovic Ferre | 20 Apr 2012 | 4 comments

I encountered an issue a few weeks back that was a little strange, but I didn't need to pursue it as my Windows Server 2008 VirtualBox VM Decided to die upon installing some Software Update, but yesterday a customer contacted me on the very same issue.

The problem is that you cannot install Asset Management Suite via SIM after CMS was installed. The error occurs on the InstallReadiness check named "Upgrade Required".

The readiness check is encrypted so we cannot exactly see what it is verifying and what is failing, but I have a case going to backline to check this right now.

Let's see what the error comes from, but as I answered the customer today: No, there is no incompatibility between AMS and CMS 7.1 SP2.

Pascal KOTTE | 12 Jan 2012 | 8 comments

How, where to find the latest Architecture, Planning, Implementation and Design Guide for Altiris

There was a time where we were not having any "Architecture" guideline documentation for such complex Altiris framework... Now, we have a lot, and when TECHs are talking about the "Design" doc, they are not always talking about the same. ;-P

I found main 4 below: Please, provide any additional, update you’ll find in there :)

Symantec Management Platform Architecture and Design - Version 1.1 - (all the same doc name display 1.0 :)

http://www.symantec.com/docs/HOWTO30370 (last update 2010-07-15) 27 pages

 

Altiris IT Management Suite 7.1 SP2 from Symantec Planning and Implementation Guide

  That is the OFFICIAL one ! 350 pages ! 

http://www.symantec....

Christine Ewing | 15 Dec 2011 | 0 comments

Yesterday Symantec released Version 7.1 SP2 for the following products: IT Management Suite, Client Management Suite, Server Management Suite, and Asset Management Suite. This service pack update includes significant enhancements and performance improvements that will result in an overall improved experience for our end users. A complete list of new documentation and release notes is available on the Symantec Support site. A new Technical White Paper helps you quickly familiarize yourself with the most relevant changes.

Test drive the release today by checking your Symantec Installation Manager (SIM) for the updates.

See the attached Whitepaper for details of what's new.

sdmayhew | 01 Dec 2011 | 0 comments

The instructions at http://www.symantec.com/business/support/index?pag...

http://www.symantec.com/docs/DOC3484

Do not explain where to get the Windows Mobile Device Center 6.1 application. It is very unclear on Microsoft and on Symbols support website where to get this. The product documentation with the MC75a still says download activesync 4.5 from microsoft.com

Navigate to http://www.microsoft.com/download/en/confirmation.aspx?id=3182

Download drvupdate-amd64.exe which is Windows Mobile Device Center...

ohzone - CherylPeterson | 28 Oct 2011 | 0 comments

Here is the list of top 20 Asset Management Solution 7.1 Technotes for the past quarter. Browse this list and see if your issue is listed here

Document ID Document Title
DOC3475 Altiris™ Asset Management Suite 7.1 from Symantec™ User Guide
DOC3475 Altiris™ Asset Management Suite 7.1 from Symantec™ User Guide
DOC3249 Altiris™ Asset Management Suite 7.1 from Symantec™ Release Notes
DOC3249 Altiris™ Asset Management Suite 7.1 from Symantec™ Release Notes
TECH166149 Known Issue: Error: License...
ohzone - CherylPeterson | 28 Oct 2011 | 0 comments

Here is the list of top 20 Asset Management Solution 7.0 Technotes for the past quarter. Browse this list and see if your issue is listed here

Document ID Document Title
HOWTO26021 Does Asset Management or CMDB Solutions support Hierarchy and Standalone Replication Rules?
HOWTO30370 Symantec Management Platform Architecture and Design Concepts
DOC2056 Asset Management Suite - Workflows
DOC1840 Altiris™ CMDB Solution from Symantec™ 7.0 Release Notes
DOC2165 Altiris™ IT Management Suite 7.0...
Christine Ewing | 15 Sep 2011 | 0 comments

Join us at CCIB in Barcelona October 4–6 to Surround Yourself with the kind of invaluable knowledge, quality interactions, and fun laid-back environment you'll only find at Symantec Vision 2011.

Sessions this year will start with the new Product Vision and Strategy Forum where our experts will discuss Symantec's strategic plans addressing today's challenges in building an agile Enterprise Infrastructure adopting key trends such as Virtualization, Cloud and Mobile architectures.

From there you'll have access to in-depth specialized knowledge tracks, technical sessions, hands-on labs, and one-on-one opportunities to choose from. You'll also be able to take advantage of discounted training and certification exams, and more.

The Systems and IT Management track features best practices to help you optimize client and server management processes, effectively control assets, reduce...

Bob Kohn | 24 Aug 2011 | 0 comments

Position located on Long Island NY.  Long term and willing to pay excellent rate at this point.

Looking for a Highly skilled Altiris Engineer \ Subject Matter Expert with a strong command of:

  • Altiris Asset Management
  • Workflow coding
  • knowledge of programing methodology and knowledge of SQL
  • understanding of itil framework is a nice to have skill.
  • Also willing to expand your duties to include solving complex third level support issues if\when needed 
  • Resumes to robertkohn@technisource.com - I promise to get right back to you.
ohzone - CherylPeterson | 19 Aug 2011 | 0 comments

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