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Showing posts tagged with Altiris IT Asset Management
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jasonfo | 18 Sep 2012 | 0 comments

If you have ever needed to create a report but dont know what table you are looking for this might help you out. In my case I had to find something that had the "Publisher".

 To look for columns in view...

USE
Symantec_CMDB
SELECT
V.name AS View_name,
SCHEMA_NAME(schema_id) AS schema_name,
c.name AS column_name
FROM sys.views AS v
INNER JOIN sys.columns c ON v.OBJECT_ID = c.OBJECT_ID
WHERE c.name LIKE '%Publisher%'
ORDER BY schema_name, View_name;

To look for columns in tables...

USE
Symantec_CMDB
SELECT t.name AS table_name,
SCHEMA_NAME(schema_id) AS schema_name,
c.name AS column_name
FROM sys.tables AS t
INNER JOIN sys.columns c ON t.OBJECT_ID...

stebro | 21 Aug 2012 | 0 comments

One of the first challenges an organization faces when deciding to remove end-user administrator rights is determining what applications require such rights. Many times the approach is to remove administrator rights, see who complains and add those users back to the administrators group. Over time, large chunks of an organization still have administrator rights due to applications that are not compatible when run as a standard user. Let’s look at how this can be addressed.

There are four application types that typically require administrator rights:

  • System Utilities: Some of these utilities make sense to restrict from standard users including computer management, turning Windows features on or off, or allowing remote access. Others such as the Disk Defragmenter, changing the system time, or adding language packs may be appropriate
  • Installers: Most installers will not run by a standard user. There are some installer exceptions that will still...
Ludovic Ferre | 28 Jul 2012 | 0 comments

This week I had a remote session to help a customer troubleshoot SQL Connectigvity issues. This was a ressurgence of an hold issue, namely the Client Message Dispatcher service would throw regular errors indicating that the Sql Connection is not available or was closed.

The customer had migrated from a local SQL instance to a remote SQL Server (which had multiple benefits, including the switch to a 64-bit platform there) and the problem was apparantly resolved. However it came back this week, so we took a fresh look at it.

First we needed to instrument the Client Message Dispatcher, to acertain whether the issue was really impacting or not. If you are a regular reader of my blog post you will know what my standard answer to these kind of issues is: Altiris Profiler.

Only that the profiler would throw an exception on invokation, of type Cryptographic ... We solved that one issue thanks to Google and the Symantec KB, by simply crafting a new Sql Connection string...

Ludovic Ferre | 18 Jul 2012 | 0 comments

I have collected Symantec.pl.xml files since the beta in February 2009 and have a repository of 2.5 GiB of XML here at home. I am not devoting much time to the task to be completely honnest, as a shell script take care of verifying if a new file is available every 5 minutes.

I have also crafted a few (Linux) utilities to get some information out of the xml files. The first one was just a file cleaner that hanlded the task of clearing the pl.xml from any localisation. I never made much use of it, however it was of great help when I discussed with the product team improvments that later came to the prioduct listing and how the Symantec Install Manager handles it (first a compressed version of the file and then a langaue agnostic version). The second utility is still in use scrapes package related data from the xml, and crafts a mirror tree of the SolutionSam site. It even has the feature to copy MSI files to the correct location if they are in the same folder as the tool....

Ludovic Ferre | 02 Jul 2012 | 0 comments

It's slightly under 2 weeks since I posted my first blog entry [1] on the aila-web portal [2].

Today I am proud to announce that the portal is now at version 0.4 and brings in some visual features that will make a difference to all users: the statistics from aila are no longer displayed in text, but rather as line and bar charts.

This means you will get this:

Instead of this:

I will boldly call thiese changes a huge progress :D.

[1] {CWoC} Back at work on aila, adding a self-service portal

[2]...

dodgint | 30 Apr 2012 | 2 comments

If you are using the computer BIOS field "Asset Tag" as a means to automate the Computer Asset entry for System Number you may be finding the CMDB Task "Inventory to Asset Synchronization is not updating the System Number with your Asset Tag. There is an article that is related to this issue, however it does not tell you a resolution for it.  http://www.symantec.com/docs/TECH44306

The problem is with the task using a Inventory Data Class that does not contain a value for the CMDB Data Class to use for System Number. There is a Inventory Data Class in the Inv_HW_Chassis.[Asset Tag] that does have the BIOS Asset Tag value, but the task does not use it. You will need to open a case to get a new Stored Procedure as a workaround or wait for the fix in a future release.

Ludovic Ferre | 20 Apr 2012 | 4 comments

I encountered an issue a few weeks back that was a little strange, but I didn't need to pursue it as my Windows Server 2008 VirtualBox VM Decided to die upon installing some Software Update, but yesterday a customer contacted me on the very same issue.

The problem is that you cannot install Asset Management Suite via SIM after CMS was installed. The error occurs on the InstallReadiness check named "Upgrade Required".

The readiness check is encrypted so we cannot exactly see what it is verifying and what is failing, but I have a case going to backline to check this right now.

Let's see what the error comes from, but as I answered the customer today: No, there is no incompatibility between AMS and CMS 7.1 SP2.

Pascal KOTTE | 12 Jan 2012 | 8 comments

How, where to find the latest Architecture, Planning, Implementation and Design Guide for Altiris

There was a time where we were not having any "Architecture" guideline documentation for such complex Altiris framework... Now, we have a lot, and when TECHs are talking about the "Design" doc, they are not always talking about the same. ;-P

I found main 4 below: Please, provide any additional, update you’ll find in there :)

Symantec Management Platform Architecture and Design - Version 1.1 - (all the same doc name display 1.0 :)

http://www.symantec.com/docs/HOWTO30370 (last update 2010-07-15) 27 pages

 

Altiris IT Management Suite 7.1 SP2 from Symantec Planning and Implementation Guide

  That is the OFFICIAL one ! 350 pages ! 

http://www.symantec....

Christine Ewing | 15 Dec 2011 | 0 comments

Yesterday Symantec released Version 7.1 SP2 for the following products: IT Management Suite, Client Management Suite, Server Management Suite, and Asset Management Suite. This service pack update includes significant enhancements and performance improvements that will result in an overall improved experience for our end users. A complete list of new documentation and release notes is available on the Symantec Support site. A new Technical White Paper helps you quickly familiarize yourself with the most relevant changes.

Test drive the release today by checking your Symantec Installation Manager (SIM) for the updates.

See the attached Whitepaper for details of what's new.

sdmayhew | 01 Dec 2011 | 0 comments

The instructions at http://www.symantec.com/business/support/index?pag...

http://www.symantec.com/docs/DOC3484

Do not explain where to get the Windows Mobile Device Center 6.1 application. It is very unclear on Microsoft and on Symbols support website where to get this. The product documentation with the MC75a still says download activesync 4.5 from microsoft.com

Navigate to http://www.microsoft.com/download/en/confirmation.aspx?id=3182

Download drvupdate-amd64.exe which is Windows Mobile Device Center...