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Endpoint Management Community Blog

Showing posts tagged with Altiris IT Asset Management
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New home for the Altiris Beta Portal
adtlink | 13 Apr 2010 | 0 comments
Hello from the Altiris Beta Program!
 
We invite you to the new home of the Altiris Beta Program.  The Altiris beta process has moved to Symantec Connect.  Follow the link below to register for the program.  Here is the link below.  
 
 
In order to participate in the beta process, you will need a Symantec Connect account, if you don’t already have one.  Please register at <https://www.symantec.com/connect>. 
 
Once you have logged into Connect, please click the Groups...
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Altiris Beta Program: Welcome Message
adtlink | 27 Apr 2010 | 5 comments
We welcome you to the new home of the Altiris Beta Program! The beta process has been moved to Symantec Connect, where we can take advantage of the existing community.  As part of your beta experience, you may submit feedback in the form of articles, forum postings, and comments.  At any time, you may submit feedback directly to altirisbeta@symantec.com.  Your activity on Connect will earn you points, which you can submit for great prizes as well. We enjoy rewarding those who participate in the process.

The general beta page will contain the following:
  • Welcome message
  • General instructions for using Connect to download beta product
  • Release notes of current beta products
  • Links to current beta products
  • Calendar showing the upcoming beta cycles for our products
We are also making another change to our overall beta...
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Removing Incidents, Problems, and Changes from Servicedesk
BRING | 06 Apr 2010 | 0 comments

There have been many questions and concerns about the ability to remove changes, incidents, and problems from the Servicedesk database.  Many build up test systems, customizing workflow components,  portal pages and  reports to meet the specific needs of their environment.  They then would like to just start with a fresh database, unencumbered by old data that is not relevant.  Does this capability exist, and how would it be used?  If not, what are the best workarounds to accomodate this issue?

Unfortunately, incidents can be resolved and closed, and changes and problems come to completion and closure.  But not removal or deletion.   Once the items are in the database they are there for good.  There are feature requests underconsideration to change this.  

Working around this problem, however, should not be too discouraging.  Simply reinstalling the environment is the best workaround,   This...

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ITS is hiring an Altiris Consultant
jjesse | 03 Apr 2010 | 0 comments

I know all of you follow and check into our website every day, but we are announcing we are looking for a new Altiris Consultant to join our company.  ITS is one of the National Partners that Symantec has and we are looking for a new consultant.

From our website:

ITS is currently looking for experienced Altiris Consultant / Engineers to be responsible for providing on-site, enterprise systems/process design and implementation services for our clients and partners. This individual will be responsible for implementing lifecycle management solutions and services.

Non-Technical Requirements

  • Prior on-site consulting experience is preferred.
  • Effective presentation and communication of technical product details and best practices.
  • Assisting customers with product implementations.
  • Creating design, implementation, detailed process and post engagement...
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Webcast: Redefining Endpoint Management with Altiris IT Management Suite 7.0 from Symantec
ohzone | 22 Mar 2010 | 0 comments

There's still time to register for this one if you're quick!

Tuesday, March 23. 2010 @ 9:00 AM PT
Presented by:
Rick Maddox, Senior Manager, Product MarketingStephen Brown, Senior Manager, Product Management
Registration URL: https://symantecevents.verite.com/16907/92777

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Webcast - Redefining Endpoint Management with Altiris IT Management Suite 7.0 from Symantec
ohzone | 15 Mar 2010 | 0 comments

Altiris IT Management Suite 7.0 from Symantec reduces the cost and complexity of owning and managing corporate IT assets including desktops, laptops, and servers.

In this webcast, discover what’s new in Altiris IT Management Suite (formerly Altiris Total Management Suite), how ITMS automates common IT processes and increases service levels.

Read more about this webcast (March 23, 2010) and sign up here: Redefining Endpoint Management with Altiris IT Management Suite 7.0 from Symantec

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How and When Does ServiceDesk 7 Consume a License?
AndyDrew | 09 Mar 2010 | 1 comment

The only time a ServiceDesk 7 license is consumed is when both the following conditions are met:

  • The Process View page for an existing ticket is opened in any of the ServiceDesk ITIL processes i.e. Incident, Problem, Change, Release and Knowledge Management.
  • The User who is logged on is not the Primary Contact (this allows End Users to open and review the status of tickets they have submitted without consuming a license).

Submitting a ticket, looking at reports, searching and reading items in the Knowledge Base does not consume a license.

When a license is consumed it is held for about 5 minutes after the Process View is closed.

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The Anatomy of IT Management Suite 7 (ITMS)
AndyDrew | 03 Mar 2010 | 13 comments

I have received a lot of questions about the recent release of IT Management Suite (ITMS) 7.0. Most of the questions revolve around what solutions are included in the suite and how the entitlement works.

So hopefully the information below will clear things up a little.

When you procure ITMS you get the following components:

Client Management Suite 7 and Server Management Suite 7 (1 license for each license of ITMS)
Deployment Solution 7.1/6.9 SP3
Inventory Solution 7.0 SP2
Inventory for Network Devices 7.0 SP2
Inventory Pack for Servers 7.0 SP2
Monitor Pack for Servers 7.0 SP2
Out-of-Band Management Component 7.0 SP2
Patch Management Solution for Linux 7.0 SP2
Patch Management Solution for Mac 7.0 SP2
Patch Management Solution for Windows 7.0 SP2
pcAnywhere Solution 12.5 SP2
Power Scheme Task component...

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IT Management Suite 7.0 has now been released!
AndyDrew | 02 Mar 2010 | 4 comments

Hi Everyone

I would like to inform you that IT Management Suite 7.0 has now been released. ITMS is the 7.0 platform replacement for Total Management Suite 6.0. The release includes (amongst others):

Symantec Management Platform SP4
Client Management Suite SP2
Server Management Suite SP2
Asset Management Suite

The Symantec Installation Manager (SIM) 7.0.715 has also been release to support ITMS.

Thanks.

AS
 

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Encourage Membership
jmetzger2 | 28 Jan 2010 | 3 comments

Thank you to all of those who have joined the Altiris Cincinnati User Group.  Please pass the information onto your team members and anyone else in the Cincinnati/Dayton/Northern Kentucky area.  We would love to see this group grow and be able to host an event here in Cincinnati.  Look forward to meeting all of those who use this fantastic product.

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