Endpoint Management Community Blog

The Endpoint Management Community Blog is the perfect place to share short, timely insights including product tips, news and other information relevant to the Endpoint Management community. Any authenticated Connect member can contribute to this blog.

• 0

  Updated: BRING 08 May 2013

  Internet Explorer 10 Support for Workflow and Servicedesk

  Support for Internet Explorer 10.   Some of you may be encountering IE 10 now.  Microsoft is considering it a critical update, and some patching and update policies are automatically installing it on computers.  If you are currently using Servicedesk or Workflow 7.5 or lower, you will probably run into some problems. For example, the grid component will not allow you to select items in the grid, even though it is configured to do so.  There may be other items that do not function as expected. Servicedesk and Workflow will follow the support plans for ITMS.  When support is announced on the ITMS platform for Internet Explorer 10, Servicedesk and Workflow will follow suit.  In the meantime, the latest version of IE supported is 9.   You should consult with your patch administrators or verify that your policies do not roll out IE 10 automatically.  This will prevent a lot of headache as you move forward with...
• 0

  Created: ohzone 23 Apr 2013

  Customer Success: Travelport Centralizes Management with Altiris IT Management Suite from Symantec

  Travelport needed to improve visibility into its environment. Prior to implementing Altiris, IT could see how many endpoints were on the network, but had now way to really manage each individual system from a single location. To address this problem, Travelport implemented Altiris IT Management Suite (ITMS), which allows Travelport to have a single view into its environment and makes it possible to manage each individual system centrally. To learn more about how Travelport is using Altiris ITMS, including Altiris Client Management Suite, Server Management Suite, Asset Management Suite, and Symantec Workflow check out this video: http://bit.ly/YRctqu   
• 0

  Created: ohzone 15 Apr 2013

  Tackle Windows Migration Now with Symantec

  As of April 2014, Microsoft will no longer offer service to Windows XP. With the deadline approaching, many organizations are either preparing or putting off their respective migration to either Windows 7 or Windows 8. With a well-crafted Windows migration strategy in place, companies can improve user productivity, enhance security, and avoid high installation costs. Symantec suggests a four-pronged approach to help ease the burdens migration can cause. These suggestions are:  Assess Prepare and plan Ready to migrate Post-migration management Coupled with Symantec’s superior migration solutions that both simplify and secure the overall process, these tips will help your organization successfully navigate the complex process quickly and efficiently. Stop worrying about tomorrow and let Symantec help you today! To learn the best tips for successful migration, check out this article:...
• 0

  Updated: ohzone 03 Apr 2013

  Not What It Used To Be -- Endpoint Management evolves into a strategic business program.

  Getting the right endpoint management solution in place is analogous to architecting and erecting a building. So where do you start? Read this interesting article by Patrick Spencer in the latest issue of CIODigest http://bit.ly/10xDpJq
• 0

  Updated: Santana_Villa 26 Mar 2013

  Where to check the EOL or any Release Details for a Symantec Product/Solution

  Product or Solution release details includes the following: Version Release Type Release Date End of Life End of Limited Support Last date for patch releases End of Support Life Last date to contact support To get that information follow the steps below: Go to Supported Products A-Z  page. Select the product from the list On the right side box named “Product Support” select “Release Details” The information for selected product will be loaded on the main page. Use the dropdown menu to select the correct version of the product you are looking for. Example: see direct link to...
• 0

  Updated: ianatkin 21 Mar 2013

  Endpoint Management Future is Secure

  Good news from Symantec CEO Steve Bennett has arrived in the form of a Customer and Partner letter. The important bit for us is that Endpoint Management is explictly listed as being a critical part of the Symantec portolio moving forward. This is something which was not clear in the previous company strategy annoucement. He closes by saying, "Despite any rumors to the contrary, all of these technologies remain a critical part of our product development and overall portfolio. We believe that through greater alignment of these technologies, Symantec will improve our product integration to help you improve and simplify your end users’ IT experiences" I'm blogging this out as I know there are many Altiris Administrators out there who will let out a huge sigh of relief on this one. Kind Regards, Ian./...
• 1

  Updated: ohzone 15 Feb 2013

  Get the IT Management Insights & Extras You Deserve at Symantec Vision

  The Endpoint Management team is gearing up to celebrate another successful event at Symantec Vision. Filled with new sessions and the same 1:1 access to Product Management and Development, it’s time to register and start customizing your Vision Experience. This year, Vision is all about the extras—including new types of breakout sessions and hands-on labs, expanded networking opportunities, and even more flexibility to customize your Vision experience. You might even win the chance to choose your own Grand Prize. So register now, and then visit the Vision website to: Explore the Vision Session Catalog. Then choose sessions that will help you embrace BYOD and support all the...
• 1

  Updated: ohzone 01 Feb 2013

  What Will Be Your Favorite Presentation at Vision 2013? YOURS!

  The Vision 2013 Call for Papers is now open. Do you have a case study featuring successful implementations of Symantec products? Or best practice tips and trick using Symantec solutions? The Vision team is now accepting proposals for sessions at Vision 2013 Las Vegas. To apply, simply provide a brief summary of what you would like to cover in the session and why it would appeal to Vision attendees. The Vision team will respond to all applications by February 21, 2013. UPDATE: The deadline to submit your Papers has been extended until February 21, 2013 You can submit your proposal...
• 0

  Updated: Ludovic Ferre 23 Jan 2013

  A new Symantec.pl.xml was released (2013-01-18)

  The Symantec product listing xml was updated Monday. Here are the information we have from it: File name: symantec_v2.pl.xml File hash: 3e447dd07844f9fad531a3240215a11b File date: 2013-01-18 15:37 File size: 13,990,445 bytes (~14MB) Release date: 2013-01-21 From the Git commit [1] we can see the following changes:     Add /solutions/7_1/mobilemgmt/7_2_sp2_1_rtm/symantec_mobileframework_7_2_sp2_1_x64.msi_info ...
• 1

  Created: BRING 18 Jan 2013

  Servicedesk Incident Resolution Time is Very Slow

  Recently, a Servicedesk 7.1 Sp1 user encountered a very perplexing problem.  When resolving incidents, the amount of time required for the process viewer to refresh and show that the incident is resolved or closed is normally a short time (2-3 mins).  However, this users system was not showing the incident resolution until anywhere from 14 - 40 minutes after the Close Incident task was completed. Thru SQL profiler trace, and Info level log review, it was discovered that this issue surrounded incident escalations.  Further analysis showed that in the SD.IncidentManagement project, in the Initial Diagnosis Model, under the Event Configuration tab of  the Initial Diagnosis dialog workflow component, in the Escalation Configuration section,  there was an escalation named “Scheduled”.  It has a decision model with 40 elements in it, and was running every 10 minutes.  It was designed to be sent out for a scheduled re-opening of...