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Showing posts tagged with Workflow Solution
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Ludovic Ferre | 07 Oct 2013 | 3 comments

The symantec.pl.xml update for 7.5 has hit SolutionSam.com, so 7.5 is now GA.

Here are some information from the product listing:

file md5  = b8675ec97437e633fbcad1c112a6a557
file size = 15 361 694 bytes
timestamp = 2013-10-03 10:59

And here its the full file list (and handfull as you could guess :D):

Modified:
/solutions/7_5/eipower/7_2_rtm/ei_powersaversolution_7_2_perth.msi
 
Added:
/solutions/7_1/ita/ita_doc/altiris_itanalyticsdocumentation_x64.msi
/solutions/7_5/itms/7_5_rtm/altiris_activitycenter_7_5_x64.msi
/solutions/7_5/itms/7_5_rtm/altiris_activitycenterlanguages_7_5_x64.msi
/solutions/7_5/itms/7_5_rtm/altiris_agentlessinventoryupgrade_7_5_x64.msi
/solutions/7_5/itms/7_5_rtm/altiris_agentlessinventoryupgrade_7_5_x86.msi
/solutions/7_5/itms/7_5_rtm/altiris_assetmanagementcombine_7_5_x64.msi
/solutions/7_5/itms/7_5_rtm/altiris_assetupgrade_7_5_x64.msi
/solutions/7_5/itms/7_5_rtm/...
BRING | 22 Aug 2013 | 0 comments

A new issue was discovered, such that, when using a Windows 7 client computer, using running IE9, when attempting to access an HTTPS-configured ServiceDesk 7.5 MP1 server, the client computer won't perform Active Directory passthrough authentication.  Using Google Chrome version 28 on the same Windows 7 client system works correctly, and IE9 on XP client system works.

 On the Windows 7 client system, when accessing the URL - https://<servername>/processmanager/windowsauthent..., while using IE9,  and then call https://<servername>/processmanager/, the passthrough authentication then works as expected.  Also, if IIS is configured  to not...

BRING | 22 Aug 2013 | 0 comments

Servicedesk 7.2 Sp2 and 7.5 have a handy built in tool that allows for the bulk closure of incident tickets.  It was discovered, however, that this tools ability to remove incidents from the selection set is not properly functioning. 

To reproduce the problem:

1. Go to Submit Request > Administrative Service > Resolve/Close Multiple  Incidents

2. Search & Add Tickets

3.  From the Selected Tickets section > Click Remove option

The actual result  is that the incident ticket is not removed    The expected result is that the incident ticket should be removed from the selection set.

There are no specfic errors displayed as a result of this problem

 

Further research showed that there was missing data in the save sets of the closure process.  This has been fixed and will be available in the upcoming 7.6 release of Servicedesk.  You can also workaround the problem by...

BRING | 21 Aug 2013 | 0 comments

When creating a set of new components based off the Web Service Caller Generator (as shown below),

image001_7.png

Errors can occur if, on the last page of the generator (as shown below), component properties are named with words like “new”, “finally”, “byte”, “interface” etc.

 

image003_8.png

 

Cause:

Many words are reserved  or protected, and may NOT be used in component names and properties.

The list of reserved words that we check for are:

                "abstract",

                "event",

   ...

ohzone - CherylPeterson | 30 Jul 2013 | 0 comments

We love our Connect community members and once again we're celebrating SysAdmin day. Check out this blog to find out how we are sharing the love with you!

Happy International Sysadmin Day!

Tell us something crazy that's happened in your world and we might make it worth your time!

BRING | 06 May 2013 | 0 comments

Support for Internet Explorer 10.  

Some of you may be encountering IE 10 now.  Microsoft is considering it a critical update, and some patching and update policies are automatically installing it on computers.  If you are currently using Servicedesk or Workflow 7.5 or lower, you will probably run into some problems.

For example, the grid component will not allow you to select items in the grid, even though it is configured to do so.  There may be other items that do not function as expected.

Servicedesk and Workflow will follow the support plans for ITMS.  When support is announced on the ITMS platform for Internet Explorer 10, Servicedesk and Workflow will follow suit.  In the meantime, the latest version of IE supported is 9.  

You should consult with your patch administrators or verify that your policies do not roll out IE 10 automatically.  This will prevent a lot of headache as you move forward with...

ohzone - CherylPeterson | 23 Apr 2013 | 0 comments

Travelport needed to improve visibility into its environment. Prior to implementing Altiris, IT could see how many endpoints were on the network, but had now way to really manage each individual system from a single location. To address this problem, Travelport implemented Altiris IT Management Suite (ITMS), which allows Travelport to have a single view into its environment and makes it possible to manage each individual system centrally. To learn more about how Travelport is using Altiris ITMS, including Altiris Client Management Suite, Server Management Suite, Asset Management Suite, and Symantec Workflow check out this video: http://bit.ly/YRctqu   

ohzone - CherylPeterson | 15 Apr 2013 | 0 comments
As of April 2014, Microsoft will no longer offer service to Windows XP. With the deadline approaching, many organizations are either preparing or putting off their respective migration to either Windows 7 or Windows 8. With a well-crafted Windows migration strategy in place, companies can improve user productivity, enhance security, and avoid high installation costs. Symantec suggests a four-pronged approach to help ease the burdens migration can cause. These suggestions are: 
  1. Assess
  2. Prepare and plan
  3. Ready to migrate
  4. Post-migration management
Coupled with Symantec’s superior migration solutions that both simplify and secure the overall process, these tips will help your organization successfully navigate the complex process quickly and efficiently. Stop worrying about tomorrow and let Symantec help you today! To learn the best tips for successful migration, check out this article:...
ohzone - CherylPeterson | 03 Apr 2013 | 0 comments

Getting the right endpoint management solution in place is analogous to architecting and erecting a building. So where do you start?

Read this interesting article by Patrick Spencer in the latest issue of CIODigest http://bit.ly/10xDpJq

Screen Shot 2013-04-03 at 2.41.52 PM.png

Santana_Villa | 26 Mar 2013 | 0 comments

Product or Solution release details includes the following:

  • Version
  • Release Type
  • Release Date
  • End of Life
  • End of Limited Support
  • Last date for patch releases
  • End of Support Life
  • Last date to contact support

To get that information follow the steps below:

  1. Go to Supported Products A-Z  page.
  2. Select the product from the list
  3. On the right side box named “Product Support” select “Release Details”
  4. The information for selected product will be loaded on the main page.
  5. Use the dropdown menu to select the correct version of the product you are looking for.
  6. Example: see direct link to...