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Showing posts tagged with Workflow Solution
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SK | 20 Mar 2014 | 0 comments

Hello all,

Today I ran into the above mentioned problem whilst trying to perform a clean install of ITMS 7.5, so I thought I would share what worked and what didn't.

Windows 2008 SP1 R2 with SQL 2012 SP1.

SQL was initially configured for Windows Authentication.  When SIM failed, I manually created the database to no avail.

I then changed to mixed authentication and changed the SA account (as I obviously didn't know what the original one was) via the UI.  Unfortuantely, the SA account had the same problem.

 

What worked was running the following query:

USE master
GO
ALTER LOGIN [sa] WITH PASSWORD=N'NewSAPassword', CHECK_POLICY = OFF
GO
ALTER LOGIN [sa] ENABLE
GO

 

This allowed SIM to create the database and begin the installation phase.  Once ITMS 7.5 was installed, and the 9 hotfixes (required a rebot beforehand), I opened the Database Settings page and...

artrathke | 11 Mar 2014 | 1 comment

This position is a 6 month contract-to-hire with a company in Detroit.

Altiris Administrator

Altiris Administrator/Developer responsible for the administration and maintenance of the Altiris/Symantec server environment including installations, configurations, and customizations and reporting and the Development and support of Applications and Altiris Workflows.     

 

Job Description

·       Provide day to day management and support for the Altiris Service Desk, SMP and Workflow applications.

·       Respond quickly and effectively to reported Incidents and Troubleshoots problems and provides technical support and solutions. Create automated and  Ad-hoc report as necessary

·       Write, Test, deploy and support custom code...

africo | 06 Mar 2014 | 3 comments

Edit: I've moved this to a google group so it's less intrusive.  The link has been added below.

Hello all - In an effort to further my own experience and knowledge of the product, as well as share my 6+ years of Workflow development experience with others, I've created a collaboration space dedicated to Workflow and ServiceDesk. 

I find on nearly a daily basis that I would love to have a peer to bounce an idea off, ask a quick question, or solicit advice.  My hope is that this will get a collaboration space started so that I (and others) can achieve just that.  

Whether you're an administrator, consultant, or enthusiast, and you're interested in:

  • Giving/getting help with Workflow/ServiceDesk
  • Peer Collaboration
  • Brainstorming
  • Getting started
  • Networking

Follow this link to join the google group.

...

BRING | 29 Oct 2013 | 0 comments

Recently, it was observed that when using Servicedesk, clicking on the lightning bolt to edit a user caused the error below to appear:

System.IO.FileLoadException: The located assembly's manifest definition does not match the assembly reference. (Exception from HRESULT: 0x80131040)

The full text of the error 

Error,Friday, October 25, 2013 7:20:24 PM,[global] Application 'LogicBase.Ensemble' error

[global] Client Host Information:

[global] IP: xxx.xxx.xxx.xxx

[global] HostName: xxx.xxx.xxx.xxx

[global] Browser: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; InfoPath.2; MS-RTC LM 8; .NET4.0E)

[global] -- error.ToString() --

[global] System.Web.HttpUnhandledException: Exception of type 'System.Web....

Ludovic Ferre | 07 Oct 2013 | 3 comments

The symantec.pl.xml update for 7.5 has hit SolutionSam.com, so 7.5 is now GA.

Here are some information from the product listing:

file md5  = b8675ec97437e633fbcad1c112a6a557
file size = 15 361 694 bytes
timestamp = 2013-10-03 10:59

And here its the full file list (and handfull as you could guess :D):

Modified:
/solutions/7_5/eipower/7_2_rtm/ei_powersaversolution_7_2_perth.msi
 
Added:
/solutions/7_1/ita/ita_doc/altiris_itanalyticsdocumentation_x64.msi
/solutions/7_5/itms/7_5_rtm/altiris_activitycenter_7_5_x64.msi
/solutions/7_5/itms/7_5_rtm/altiris_activitycenterlanguages_7_5_x64.msi
/solutions/7_5/itms/7_5_rtm/altiris_agentlessinventoryupgrade_7_5_x64.msi
/solutions/7_5/itms/7_5_rtm/altiris_agentlessinventoryupgrade_7_5_x86.msi
/solutions/7_5/itms/7_5_rtm/altiris_assetmanagementcombine_7_5_x64.msi
/solutions/7_5/itms/7_5_rtm/altiris_assetupgrade_7_5_x64.msi
/solutions/7_5/itms/7_5_rtm/...
BRING | 22 Aug 2013 | 0 comments

A new issue was discovered, such that, when using a Windows 7 client computer, using running IE9, when attempting to access an HTTPS-configured ServiceDesk 7.5 MP1 server, the client computer won't perform Active Directory passthrough authentication.  Using Google Chrome version 28 on the same Windows 7 client system works correctly, and IE9 on XP client system works.

 On the Windows 7 client system, when accessing the URL - https://<servername>/processmanager/windowsauthent..., while using IE9,  and then call https://<servername>/processmanager/, the passthrough authentication then works as expected.  Also, if IIS is configured  to not...

BRING | 22 Aug 2013 | 0 comments

Servicedesk 7.2 Sp2 and 7.5 have a handy built in tool that allows for the bulk closure of incident tickets.  It was discovered, however, that this tools ability to remove incidents from the selection set is not properly functioning. 

To reproduce the problem:

1. Go to Submit Request > Administrative Service > Resolve/Close Multiple  Incidents

2. Search & Add Tickets

3.  From the Selected Tickets section > Click Remove option

The actual result  is that the incident ticket is not removed    The expected result is that the incident ticket should be removed from the selection set.

There are no specfic errors displayed as a result of this problem

 

Further research showed that there was missing data in the save sets of the closure process.  This has been fixed and will be available in the upcoming 7.6 release of Servicedesk.  You can also workaround the problem by...

BRING | 21 Aug 2013 | 0 comments

When creating a set of new components based off the Web Service Caller Generator (as shown below),

image001_7.png

Errors can occur if, on the last page of the generator (as shown below), component properties are named with words like “new”, “finally”, “byte”, “interface” etc.

 

image003_8.png

 

Cause:

Many words are reserved  or protected, and may NOT be used in component names and properties.

The list of reserved words that we check for are:

                "abstract",

                "event",

   ...

ohzone - CherylPeterson | 30 Jul 2013 | 0 comments

We love our Connect community members and once again we're celebrating SysAdmin day. Check out this blog to find out how we are sharing the love with you!

Happy International Sysadmin Day!

Tell us something crazy that's happened in your world and we might make it worth your time!

BRING | 06 May 2013 | 0 comments

Support for Internet Explorer 10.  

Some of you may be encountering IE 10 now.  Microsoft is considering it a critical update, and some patching and update policies are automatically installing it on computers.  If you are currently using Servicedesk or Workflow 7.5 or lower, you will probably run into some problems.

For example, the grid component will not allow you to select items in the grid, even though it is configured to do so.  There may be other items that do not function as expected.

Servicedesk and Workflow will follow the support plans for ITMS.  When support is announced on the ITMS platform for Internet Explorer 10, Servicedesk and Workflow will follow suit.  In the meantime, the latest version of IE supported is 9.  

You should consult with your patch administrators or verify that your policies do not roll out IE 10 automatically.  This will prevent a lot of headache as you move forward with...