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ianatkin | 21 Mar 2013 | 0 comments

Good news from Symantec CEO Steve Bennett has arrived in the form of a Customer and Partner letter.

The important bit for us is that Endpoint Management is explictly listed as being a critical part of the Symantec portolio moving forward. This is something which was not clear in the previous company strategy annoucement.

He closes by saying,

"Despite any rumors to the contrary, all of these technologies remain a critical part of our product development and overall portfolio. We believe that through greater alignment of these technologies, Symantec will improve our product integration to help you improve and simplify your end users’ IT experiences"

I'm blogging this out as I know there are many Altiris Administrators out there who will let out a huge sigh of relief on this one.

Kind Regards,
Ian./...

ohzone - CherylPeterson | 15 Feb 2013 | 1 comment

The Endpoint Management team is gearing up to celebrate another successful event at Symantec Vision. Filled with new sessions and the same 1:1 access to Product Management and Development, it’s time to register and start customizing your Vision Experience.

This year, Vision is all about the extras—including new types of breakout sessions and hands-on labs, expanded networking opportunities, and even more flexibility to customize your Vision experience. You might even win the chance to choose your own Grand Prize. So register now, and then visit the Vision website to:

  • Explore the Vision Session Catalog. Then choose sessions that will help you embrace BYOD and support all the different devices across your organization or...
ohzone - CherylPeterson | 24 Jan 2013 | 1 comment

The Vision 2013 Call for Papers is now open.

Do you have a case study featuring successful implementations of Symantec products? Or best practice tips and trick using Symantec solutions? The Vision team is now accepting proposals for sessions at Vision 2013 Las Vegas.

To apply, simply provide a brief summary of what you would like to cover in the session and why it would appeal to Vision attendees. The Vision team will respond to all applications by February 21, 2013.

UPDATE: The deadline to submit your Papers has been extended until February 21, 2013

You can submit your proposal...

Ludovic Ferre | 23 Jan 2013 | 0 comments

The Symantec product listing xml was updated Monday.

Here are the information we have from it:

File name: symantec_v2.pl.xml
File hash: 3e447dd07844f9fad531a3240215a11b
File date: 2013-01-18 15:37
File size: 13,990,445 bytes (~14MB)
Release date: 2013-01-21

From the Git commit [1] we can see the following changes:

 

  Add /solutions/7_1/mobilemgmt/7_2_sp2_1_rtm/symantec_mobileframework_7_2_sp2_1_x64.msi_info ...
BRING | 18 Jan 2013 | 1 comment

Recently, a Servicedesk 7.1 Sp1 user encountered a very perplexing problem.  When resolving incidents, the amount of time required for the process viewer to refresh and show that the incident is resolved or closed is normally a short time (2-3 mins).  However, this users system was not showing the incident resolution until anywhere from 14 - 40 minutes after the Close Incident task was completed.

Thru SQL profiler trace, and Info level log review, it was discovered that this issue surrounded incident escalations.  Further analysis showed that in the SD.IncidentManagement project, in the Initial Diagnosis Model, under the Event Configuration tab of  the Initial Diagnosis dialog workflow component, in the Escalation Configuration section,  there was an escalation named “Scheduled”.  It has a decision model with 40 elements in it, and was running every 10 minutes.  It was designed to be sent out for a scheduled re-opening of...

ohzone - CherylPeterson | 06 Nov 2012 | 0 comments

Twitter users @SymantecEMM has changed it name to @SymcEndptMgt ! Follow us for news and information from the Endpoint Management team!

You'll be glad you did!

hugo_parra | 09 Oct 2012 | 3 comments

Continuing our commitment to help you, our users, get the most value out of the Endpoint Management solutions, the product team is sponsoring twelve groups on Connect. In these groups, you will find the best how to videos, articles, and product extensions available. By participating in one or more of these groups (depending on your needs and interests) you will gain access to best practices and content that has been reviewed by our subject matter experts. You will also find access to insightful advice from other users and a trusted conduit for submitting ideas for new content and improvements to our product team.

All these groups are live now! We encourage you to join these sponsored groups and start collaborating with our product team to make our solutions as valuable to you as they can be.

For more information on what a sponsored group is and for instructions on how to join and contribute, see the following article:
...

reecardo | 25 Jul 2012 | 0 comments

The attached .zip (rename as a .package to open) demonstrates the "throttle" concept in Workflow.

The concept of a throttle in Workflow is basically to slow things down in a tight loop to give other external processing a chance to "catch up".

The flow starts off by declaring a 15-long array and our throttle variable, an integer initially set to 1. Our plan is to pause for 5 seconds for every 5 elements we advance in the array. Inside the loop, we use a "demo" component to represent our processing. Immediately afterwards, we check if our throttle variable is greater than or equal to 5. If less than 5, we increment throttle by 1. If greater than or equal to 5, we pause for 5 seconds, then we decement throttle all the way back down to 1 to start anew.

Hopefully this helps Workflow users of all skill levels to help slow things down a bit where needed.

...
ohzone - CherylPeterson | 17 Jul 2012 | 4 comments

This short blog describes how to contribute or suggest changes to collaborative articles (wiki) onConnect.

The release of Workflow 7.5 revolutionizes the concept of community-based documentation by creating component wiki pages for every component included in Workflow. You can find these component pages in the Articles section of the Endpoint Management Community.

As a member of the Workflow community, you can earn Symantec Connect points by adding your knowledge, use cases, and examples to the wiki pages for the components that you use.

First a quick tip to help you sort articles. You can filter the queue by author and isolate only the collaborative (wiki) articles. In the "Authors" drop-down menu, select "SymantecWorkflowTeam" (see screenshot below). The resulting queue displays the articles to which you can contribute.

...

BRING | 29 Mar 2012 | 0 comments

We saw the following error.  

 
Database integration strategy failed due to an error: Invalid object name 'dbo.sysdatabases'.
System.Exception: Database Configuration could not be installed correct. Installation cannot be continued
   at Symantec.Workflow.Installer.InstallerManager.Run()
 
The resolution of this was to open SQL Manager, and then follow the steps below:
 
1.  Click Security >Logins
2.  Right Click on the Account the is performing the install
3.  Make sure it's default Database is set to Master.
4.  Click OK
 
 
You now should be able to run the installer successfully.