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Showing posts tagged with Workflow Solution
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Andy Tous | 17 Feb 2009 | 0 comments

For those using multiple Dialog Workflow components and using "Form Start" as Workflow Type. If you are asking yourself why isn't my workflow reading the Interaction Setup (first) on my second or subsequent Dialog Workflow components, the below might explain why...

This is the Dialog Workflow component's flow logic:

The Dialog Workflow component always starts with the Event Configuration model, then runs the Interaction Setup (as shown below).

However, if your Workflow Type is "Form Start", the first Dialog Workflow component on your model will read the...

sturnbow | 01 Dec 2008 | 10 comments

I'd like to prioritize the creation of Workflow videos. So... what Workflow videos would be most useful for you?

Bob Wooding | 19 Nov 2008 | 2 comments

This example shows you how to retrieve data from the Helpdesk database using a parameter in a SQL Query. Using the query/script generator you will build an integration component and use the listitemscomponent to display the current users incidents.

Create Query Script Generator

  1. Create New Integration Project
  2. Name the component ViewContactIncidents
  3. Click OK
  4. Select Query/Script Generator
LNew | 04 Nov 2008 | 0 comments

On occasion, you may need to compare or evaluate two values based on time as well as a calendar date, specifically any time under a 24-hour period (and therefore not equal to a full day). The process detailed below is an example of a timespan comparison that I created.

In this scenario, we will compare two dates that contain a time value - one representing the log in time of the user, and the other representing a due date/time. This can be utilized for various tasks or response actions.

For instance, you may need to respond to a particular request within 2 hours of the due date/time. The logic in this workflow can be applied in an auto start process that will send you a notification email warning you of the approaching deadline.

For this example, we will create a simple web form project that will provide a true/false value...

reecardo | 24 Oct 2008 | 1 comment

The following is a user support request:

The problem I am having is in passing parameters to a SharePoint query via the generated SharePoint list module.SearchItems. For static queries (constant value), I can use "not equal to", ">", "<", etc. conditions but for dynamic queries based on other model variables (Process Variables), I can only map to the equals condition.

I'd like to use process variables but be able to say "where task.PercentComplete > 50 AND task.AssignedTo = ProcessVarAssignee". As far as I can tell, I can't use the > condition in a data mapping and there seems to be no other option for interacting with the SharePoint generated component.

A way to get around some editor issues is by using a Add New Data Element/Single Value Mapping component combo. My fix for the user was as follows:...

LNew | 14 Oct 2008 | 0 comments

Note: While this article makes reference to "smart tasks", these are not intended to be the Help Desk 6.5 smart tasks. Rather, they are actions that can be performed in conjunction with your workflow process. So too, these actions may not complete the task or process, but will operate as a supplement.

When working tasks such as incidents, you may want to utilize a smart task as a means to access an additional resource such as Google or perhaps even that marvelous website known as Juice. The following instructions walk you through creating a smart task in a Workflow Solution process.

(This is another helpful hint post for my fellow novices...)

  1. Open your Workflow process and double-click a dialog workflow that is associated with an actionable task.
erikw | 01 Oct 2008 | 0 comments

I found a very nice movie about Workflow that shows what it can do.

Symantec's Altiris Workflow Solution v 6.0 is a series of products that were acquired from LogicBase called TLogic. Used together, they can help you automate virtually any IT process or workflow and imbed business logic into the processes too. The product can be useful for something that requires repetitive human interaction, such as designing an automated system for gambler's comp packages at a casino to keeping track of cleaned rooms at a hospital. Almost any type of process or Workflow can be automated with Workflow Solution.


LNew | 25 Sep 2008 | 0 comments

The following is a tip on saving a Send Email component as your default or as part of your Workflow Library for future use. Whenever you add a new component of that type, the component will be a mirror-image of what you previously saved, in both the text and the settings. This will serve in a manner similar to the Outlook function of creating and saving an email template.

(This may be a trick known to all of you Workflow experts out there, but I figured I'd post it for my fellow novices!)

  1. Double-click the Send Email component that you want to modify in order to edit the configuration.
  2. On the Email Contents tab, the From Address can be changed to a constant value or something referenced within the process or your Project Properties.
  3. Set up the To, CC, and BCC address...
nac | 15 Sep 2008 | 6 comments

Many times we have to customize the installation of vendor MSI, by selecting complete, typical or customize installation of the package. This will install particular features when selected. If we add another feature, it may not install, and we cannot see the files and registries added by the component present in this feature.

Using Custom Action:

Check for the custom action which is installing selected features and edit to add the feature.

Edit the custom Acton to add New Feature

LNew | 11 Sep 2008 | 0 comments

I ran into this problem when creating a workflow for a standard time off type of request - there wasn't a way to force the 2nd date (in this case, the end date) to key off of the 1st, or start, date and therefore prevent the user from selecting something like 9/27/08 to 9/25/08 for his/her time off.

A coworker of mine helped me come up with a way of comparing the dates inside of the form itself, rather than looping out of the form. This way, the workflow would not progress if the end date was not greater than the start date and we can utilize custom validation to handle both the model and the error message. Consequently, the user would be required to fix the date issue right then and there.

There may be an easier/quicker way to handle this, but here's what we came up with:

In this example scenario, we will use what may be a...