Video Screencast Help
Search Video Help Close Back
to help

Endpoint Management Community Blog

Showing posts tagged with Symantec Management Platform (Notification Server)
Showing posts in English
AMakarenko@leta.ru | 26 Oct 2010 | 0 comments

Symantec Platinum Partner in Russian looking to significantly expand our flourishing Symantec-Altiris Pratice. Seeking Systems enginerring talent to join our firm. Certifications required (Altiris)

Please feel free to reach out to me for additional details of position and benefits associated

Makarenko Andrey
Head of product manager.
LETA IT-Company

tel +7 (495) 921-14-10  ext 2039

amakarenko@leta.ru

Tim Maides | 22 Oct 2010 | 0 comments

Case anyone is interested.

All you have do is excluded the 64 bit or 32 bit depending what you want to capture.

You can also leave out the display version if you only want to capture a total of deployment agents.

 

select guid from vcomputer vc

join inv_addremoveprogram iarp on vc.guid=iarp._resourceguid

where iarp.displayname like 'Altiris Deployment Agent'

and displayversion ='1.0.0'

Ludovic Ferre | 20 Oct 2010 | 1 comment

I am on a remote with a customer on Package Server synchronisation issues.

We have blocked http traffic at the IIS level to only allow requests from one of the 3 unconstrained Package Servers. We are currently updating the package (downloading) at a rate of 2 packages per minutes.

This may look like a good number if the packages were downloading something, but no. We are only downloading the package.xml from the server (served by GetPackageInfo.aspx) and then the snapshot.xml (from the url/unc path provided in the package.xml).

So why is it downloading at such a slow rate? First of all because we reduced the Retry Delay and MaxRetry Delay [1] to the lowest possible values: 1 and 1 (each one minutes). So the AeXNetComms dll doesn't block outgoing requests for up to an hour as per default (in effect this change is benefiting the download rate a lot).

Still, with these aggressive settings in place the PS Agent spends between 50~75% of its time doing...

Ludovic Ferre | 18 Oct 2010 | 0 comments

The Managed Custom Data Classes pages allows administrators to create or modify data classes used in custom inventory.

It is possible to create multi-rows data classes (data classes that will be able to have more than one entry per computer) however the implementation of the "Allow multiple rows from a single computer resource" button  is a little confusing.

If you navigate to the Managed Custom Data Class you will see the following (with the left hand side showing your custom classes instead of mines of course):

This looks quite normal (given none of the existing custom data classes are selected) however if you switch to a custom class the check box will not be updated to show the state of the selected data class. So you cannot tell by looking at the UI whether a custom class allows multiple entires per computer or not.

To do this you have a couple of...

Ludovic Ferre | 14 Oct 2010 | 21 comments

I was on-site to a new customer last week and we worked on resolving some problems with their production SMP 7 installation that was consuming an average of 20% of CPU whilst managing a meager  40 machines.

In order to check where the CU cycles were wasted we decided to implement 2 new application pools: one for the InventoryRuleManagement web-service and one for the Altiris/NS/Agent interfaces.

This resolved the issue so this morning, I decided to implement the same solution on my test lab.

And my SMP console has been operating in conditions much worse than what my customer encountered. I started with a single VM (SQL + NS and 4 GiB of RAM) and IIS was constantly taking 100% CPU when I used the console (specially when loading the Patch Management Solution worker view) for a very long time.

Such a long time... that I gave up in the end and built up a 64-bit Windows Server to host the SQL database (with 4 cores and 4GiB of RAM). I migrated the DB...

Ludovic Ferre | 13 Oct 2010 | 2 comments

I had an email from a customer yesterday with a rather worrying issue: Package Servers on the environment would stop serving files at random without any errors on the Altiris Logs.

The Altiris Agent was installed using the default path but on the d:\ instead of C. Upon inspection the customer found a file named "Program" at the root of D:\. Deleting the file resolved the Package Server issues. Something similar is documented on Symwise TECH40015, however this doesn't indicate what could be the root cause, and this didn't totally apply because the KB is indicating that this problems prevents the installation of the agent.

So we had a webex session and upon inspection of the "Program" file we found that it was the help message from cacls.exe, a helper program to modify NTFS acls on Windows computers.

This file however had an extra line starting with " Files\Altiris\eXpress..." and ending with "..\%id%cacls.log" were...

JGibbs | 12 Oct 2010 | 0 comments

Regional Symantec Platinum Partner looking to significantly expand our flourishing Symantec-Altiris Pratice. Seeking Systems enginerring talent to join our firm. Certifications required (EV, SEP, BE, Altiris)

Please feel free to reach out to me for additional details of position and benefits associated

John E. Gibbs
Senior Technology Consultant
ACP-Arlington Computer Products

800-548-5105 xt 165
Cell; 414-737-6886
jgibbs@arlingtoncp.com

Pascal KOTTE | 04 Oct 2010 | 20 comments

I was trying to find the latest release notes (and latest version) for SMP 7.0...

And see the https://KB.ALTIRIS.COM is now out of order and replaced with http://www.symantec.com/business/support

 

-------------------------------------------------------------------------------

Hum... As any normal human, I am under the "temptation" to find any reason to reject this change, because want to retain its old habits !!!

But, honestly, without "changing", our world does not have any meaning.

So let's have a look...

Hum:

...

Ludovic Ferre | 17 Sep 2010 | 2 comments

 

Here we go again.
 
The elusive database corruption we have seen at with a customer in the past 9 month (about 7 occurrences on different servers) has occurred again. The corruption can be summarised as: "An item guid is used to update a number of random items classguid". This corruption causes the affected entries to become unusable as the NS can no longer load the correct type (class) needed to handle the item.
 
In the occurrences we had before the corruption occurred on a round number of item, but yesterday it was even stranger than usual: the corruption happened in three stages. At 0900 2 items were corrupted. At 0905 the previous 2 + 48 new items were corrupted. At 0909 the previous 50 + 150 new items were corrupted.
 
We...
pro.gti | 16 Sep 2010 | 15 comments

Based on the latest articles on kb.altiris.com, the Symantec Management Platform 7 SP5 update is about to be released.  The user guide is available here and the release notes are online as well. 

The release notes, includes embedded release notes for each individual component that has been updated, including Notification Server 7.0 SP5 (which has a substantial number of bug fixes) and Task Server 7.0 SP5, are included.  Task Server now support Windows Server 2008, which is a welcome addition.

Support for Windows 2000 has been dropped, which is mentioned in the release notes, with specific guidance.