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Endpoint Management Community Blog
Showing posts tagged with Symantec Management Platform (Notification Server)
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Jeanne | 27 Jun 2009 | 0 comments

Using Helpdesk Console 6.5 Supposedly workers can add new queries by modifying an existing query or creating your own SQL expressions. The Clone icon brings up the New Query page pre-populated with the properties of the selected query. This lets you easily create a new query based on the properties of an existing one. When my workers attempt to clone a query they get an error message saying they do not have access to clone a query. All of the workers have level 2 security access inside the helpdesk console. All belong to AD group with local admin access on the server. Where is the security settings for changing queries or being able to post new articles for review in the knowledgebase. | 26 Jun 2009 | 0 comments

I am running into problems with the knowledge base due to a validation rule.  Instead of going through the console to disable all the validation rules I created the query below:

update wu_custom_instance
set status = 'i'
where custom_processor_id = 600

This will also work on other rules

Notification Rules - 100
Routing Rules - 200
Tasks - 300
Email Inbox Filters - 400
Incident Rules - 500
Validation Rules - 600
Automation Rules - 700

After running the query you must go to at least one validation rule (or other object you chose), set it to active and save it, then set it back to inactive and save it.
Now all the objects that you chose will be inactive.

SandyF | 25 Jun 2009 | 2 comments

In the July 25th, 2009 CompTIA SmartBrief newsletter []was the following blub:

       Data centers the next target for RFID
       RFID technology is seen by many in the financial services industry as a solution
       for Sarbanes-Oxley regulatory compliance, allowing firms to accurately and easily
       keep tabs on assets, and a group called the Financial Services Tech Consortium 
        has been assembled to develop standards for RFID-based IT asset tracking. 
        According to the group, the technology has helped Bank of America trim its time
        spent on inventory by 90%, followed by Wells Fargo and Chase at about 78% each. 

CJett | 23 Jun 2009 | 0 comments

Periodically, packages deployed using NS7 to newly installed agents that have not been rebooted yet may fail with an Exit code of 1618.

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This is caused by a hung instance(s) of the MSIEXEC.EXE service (this is the Windows Installer component used to install deployed MSI packages).  It is likely that you will see multiple instances of this process in process explorer.

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In order to resolve this deployment issue and expedite the installation of the packages in a failed state, simply end all of the processes using the MSIEXEC.EXE service (make sure you're NS7 agent is not currently installing any packages, and that you are not installing any software outside of the agent).  After terminating all instances of the MSIEXEC.EXE process, attempt to run the installation of the...

G Ross | 17 Jun 2009 | 0 comments

Notification Server 6.5 SP3 + R11
Recently encountered an old problem after running a console repair and a repair of the Notification Server.  I was no longer able to drill down on the CMDB locaitons created for Asset Management under Manage > Asset and Inventory > Resources > Organizational Types > Location.  The hierarchy of locations created was often 4-5 levels deep, going from North America > State > City > Office > Floor.  In this particular case I was unable to drill down below the first level "North America"', to make use of the sub locations. When I would click on the + sign, it would just spin like it was trying to process the request and it would never come back with an error or timeout in any way.  Initially we suspected there was an issue with the 6.5 console since we were able to drill down on the locations in the 6.0 console fine.  After doing some...

AppPkgServices | 10 Jun 2009 | 1 comment

Apart from Symantec products and processes, why can not we have ideas that can change the way we do things.

I have got an idea here that is going to save lot of time and money for our organization.

According to Microsoft the design goals for Windows XP on a typical consumer PC are:

  • Boot to a useable state in a total of 30 seconds
  • Resume from Hibernate (S4) in a total of 20 seconds
  • Resume from Standby (S3) in a total of 5 seconds

I work for an organization which has over 1000 employees. Most of the employees are complaining about the time that a laptop/desktop is taking to boot to Windows. We are also concerned on the same. We had a meeting today and discussed about the new and ongoing issues in our company that are affecting the business. One of our discussion topics is, how to bring down the bootime and how to increase the performance?

We have a standard Environment:

  • Laptop/Desktop [Dell/HP]:
  • ...
G Ross | 08 Jun 2009 | 0 comments

Notification Server 6.5 SP3 + R10
Suites Installed: 
Altiris IT Analytics
Altiris IT Analytics Asset Management Pack
Altiris IT Analytics Client Management Pack

We recently received new licenses for our NS as a part of the AUP maintenance and after installing the new licenses we noticed the number of licenses had increased for some of the suites we owned but our IT Analytics licenses were not in synch and as a result IT Analytics stopped working.  IT Analytics Client Management Pack was exceeded due to the fact that our Patch Management, Software Delivery, and other Invetory licenses had increased beyond what IT Analytics was originally
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After uninstalling and reinstalling the updated license files all of the IT ...

Ram Champion | 03 Jun 2009 | 0 comments

Hi Connect Members,
This documant covers basic information about Windows 2008 cluster technologies concepts and new features that are introduced in Windows 2008 clusters.


atliste | 29 May 2009 | 0 comments

The new Dell Optiplex 960 model line isn't currently fully supported by the Dell Client Manager 2.2 and also apparently 3.0, although I have had limited testing with that.  In particular there was a need to change a BIOS setting for the 960's pertaining to the C-State control.  The issue that was coming up is stuttering video in some applications due to the C-State control under performance settings in the Dell BIOS.  To remedy this we created a VB Script to query the Dell OMCI via WMI and change the setting to off for the C-State control.

Option Explicit

Dim strNameSpace
Dim strClassName
Dim strKeyValue
dim strPropName
Dim strPropValue

strNameSpace = "root/Dellomci"
strClassName = "Dell_SMBIOSsettings"
strKeyValue = "0"
strPropName = "CStatesControl"

Set objInstance = GetObject("WinMgmts://./" & strNameSpace & ":" & strClassName & "=" & Chr(34) &...
Antonp | 14 May 2009 | 2 comments

 If you are a network admin or security admin at your company, think you will find this really interesting, if not already known to you.

Microsoft Visio 2003 and 2007 versions have a connector for MBSA (Microsoft Baseline Security Analyzer) which can be downloaded from here:

If you have ever used Visio, you probably know that it is an effective tool for creating network diagrams. However, you aren't limited to creating these diagrams manually. You can create an MBSA-suitable diagram manually, but it's a lot easier to use LANsurveyor. You can use the LANsurveyor for Visio tool (it's in the Visio 2003 Resource Kit) to automatically create a Visio diagram of your network.

Once this diagram has been created, you can add in the Visio connector for the...