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Showing posts tagged with Symantec Management Platform (Notification Server)
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BRING | 12 Oct 2007 | 0 comments

We love task server. It lets us get a near real-time task or job to machines, and pretty close to immediate feedback. We just have to be careful about what types of tasks we send.

Let's say you are needing to update the Altiris Agent from the 2386 version to the 2387 version. Being the Task Server expert, you decide a Software Delivery Task Server job is the best method to get it out there quickly.

This task is simple a software delivery job that uses the "Aexnsc.exe /reinstall" command line.

Now, after you distribute this task to all targeted client machines, all of the sudden, nearly all of those machines are constantly restarting the Altiris Agent Service.

And errors such as "Agent Altiris.ClientTaskAgent has not stopped", and "Unexpected error in ServiceMain: Unknown error" show up on the client, and errors such as Source: Altiris.ClientTask.*
Description: Dropping event (Resource: CWI-RTP-020-D, TaskInstance: 7d61d5e9-4500-4c39-8165-...

Jason Gallas | 08 Oct 2007 | 4 comments

Here's a tip that probably won't get you a raise but it will make troubleshooting Altiris Agent issues or peeking at NS log files a tad bit easier.

(We'll work on the raise in another tip.)

Copy the following files from the (install drive)\program files\altiris\Diagnostics folder on your Notification server to a local folder on your computer:


Then create a shortcut to LogViewer.exe on your desktop or wherever you would like it.

Now you can run the logviewer locally to diagnose issues with your Altiris Agent or to review log files on your Notification server.

cnpalmer75 | 28 Sep 2007 | 0 comments

I'm sure someone else has run into this as well... but with the release of Office 2007, MS no longer produced any type of Office Web Components. Office 2003 was the last released version to ship with an OWC install.

And as we all know, these are necessary to run reports and use a lot of the advanced controls like pivot tables etc.

Well good news. The OWC from Office 2003 can be installed without issue with Office 2007 and still allow all the functions for web based reporting to work.

If you are interested in a deeper dive on the roadmap for MS web based support is right here...

Enjoy. Rinse. Repeat.

cnpalmer75 | 28 Sep 2007 | 1 comment

I figured I would pass this along in case anyone was interested. Come the release of NS 7.0 Altiris will move away from reporting using the Office Web Components to software by this company... Not sure what will be included, but if the Gauge software is, custom dashboards look to be just around the corner.

Andrew Souter | 28 Sep 2007 | 2 comments

Altiris gets many support questions and queries such as Inventory data not being visible and SW Delivery jobs not getting deployed. A lot of the times the problem lies with licensing. If your licenses expire or you exceed the license count it can affect all tasks from running.

A simple solution is to enable the "Product License Count Notice" Notification Policy found under the Configuration > Server Settings > Notification Policies folder which will e-mail you and tell you that your licenses are a problem and will save you lots of time troubleshooting other areas.


BRING | 26 Sep 2007 | 0 comments

A very pesky thing in Notification Server is schedule that Purging Maintenance runs on. The default value is that it runs every day at 2:30am. So you have a good sleep going, and all of the sudden, it is rudely interrupted by someone calling you and telling you that your Notification Server is deadlocking all over the place!

Not good!

There are so many other scheduled events running around this time, and of course, Purging is a very database intensive activity, and would well be left to a timeframe when no one else is accessing the system.

Well, while we can't control everything, one frustration has been being able to change the Purging Maintenance schedule. Some have tried to change it via editing the scheduled task, but to no avail.

While a clean, user-interface method is still in the works, a quick and fast solution...

cnpalmer75 | 24 Sep 2007 | 2 comments

I found this site a while back, way back in the day actually. I haven't heard much out of this camp in a while but figured I'd share the info with you guys in case anyone was interested.

I've been trying to get a demo of the solution but my efforts have been futile.

Looks like a good solution in case anyone wants to pony up the jing and buy it.

Here's the jump:

cnpalmer75 | 24 Sep 2007 | 1 comment

Here is a little known site that Altiris rolled out without much fanfare or anything. When in fact it should have been more publicized.

This site combines all the features of the support round table for support requests, feature requests, licensing, hot fixes etc.

For me it works like a charm and I don't have to jump around from site to site to get things done for support.

Hope this helps you guys too from having to perform a circus act when getting into the various support sites.

Hit it up here:

cnpalmer75 | 21 Sep 2007 | 18 comments

Remember that {choke}cute{cough} owl that the sales guys used to hand out on their visits to coerce, I mean, to propose your purchase of an Altiris product?

Well that guy used to be called Solution Sam, now he has gone into hibernation somewhere, or was killed when they cut down his giant redwood tree to print up more Altiris manuals.

Either way, his legacy lives on as a website, and now you can go right there to get all of the latest and greatest binaries for each Altiris solution.

This gets updated all the time. Sometimes without ever changing the actual version of a solution, just the size of the files change for some reason. But the XML file's date will tell you when it was last updated. Sneaky, sneaky.

Here's the site:

MtBiker | 18 Sep 2007 | 2 comments

As an Altiris Administrator, I found it fairly easy to find solutions to my problems from either Connect, Altirigos or the Knowledge base. Then I took a Notification class with 8 other Altiris Administrators and discovered that I was learning more about Altiris and its products just by talking with my classmates on our breaks. I decided that Altiris should have a chat room where Administrators can discuss issues and help others struggling. I was unable to find a chat room so I created one of my own. I decided to use IRC because it was easy enough that anybody could use it.

So please join us on IRC for discussions, help, solutions and chatting.

You can access the chat from the web at 

Channel:     #Altiris

Leave me a message if you get confused or need help

You also may download a client such as mIRC at...