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Endpoint Management Community Blog
Showing posts tagged with Server Management Suite
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iancorcoran | 13 Dec 2010 | 0 comments

I am seeking an experienced Altiris admin for a Sr. Technical Account Manager position currently open in Memphis, TN.  My team provides premium technical support to Symantec Business Critical Services customers for the Altiris Endpoint Management product family.  The ideal candidate for this position will have both broad Altiris technical knowledge and excellent customer management skills.

To learn more about the opportunity and apply please visit http://www.symantec.com/about/careers/search.jsp and use the Advanced Search link to search by Job Opening ID: 594747

Ian Corcoran
Senior Manager
Business Critical Services
Symantec Corporation 

Ludovic Ferre | 06 Dec 2010 | 0 comments

I am working on a problem with packages not refreshing their snapshots since last week [1] and today we have made a break thru: the root cause of the issue is a change of OwnerNSGuid that happened on the server coresettings.config during a SQL authentication change.

We don't know exactly how it happened but the change causes packages that do not match the coresetting OwnerNSGuid to not refreshed.

Note that vThisNS was not changed on the database.

Here are a few SQL query that we used int he tourbleshooting process:

select ownernsguid, count (*) from RM_ResourceSoftware_Package group by OwnerNSGuid

select ownernsguid, count (*) from Item group by OwnerNSGuid

Running the first query returned 3 different guids. Apparently the SMP migration created legacy packages under the 6.x OwnerNSGuid.

Now, we are planning to revert the OwnerNSGuid back to the original entry, still present in vThisNS. I'll post results back here when available...

Ludovic Ferre | 05 Dec 2010 | 0 comments

It was a year ago today that I posted a blog entry for my Connect Winter of Code project [1]. The project last year was aimed at learning C  whilst producing something useful for administrators working with Notification Server.

The product of what I will now call CWoC 2009 is aila [2]: the Altiris IIS Log Analyser. I don't know if anyone else but myself used it but it has proven a useful tool to me in a number of occasions, for at least two of my customer.

In all cases, I am starting {CWoC 2010} now as I am currently working on a serie of articles for stress testing NS and SMP and I actually moved the code to my Google altiris-ns-tooling repository and can see that there's a lot of work that could be done.

So, let's hope {CWoC 2010} will be as enjoyable a winter project as CWoC 2009 was!!!

[1] ...

Ludovic Ferre | 03 Dec 2010 | 4 comments

I have a problem for a customer of mine where we found that modified packages (where files have changed on the package location) are not causing the package snapshot to be refreshed.

Worse, we deleted all xml files from the /Altiris/Snapshots directory (300+) and only 16 of them were recreated when we ran the "Package Refresh" schedule.

So I am using this blog post to write down some information gathered whilst reviewing the process in details.

  • the process starts in ManageDistributionPoints(...) method, which needs is called for each package that needs to be refreshed / exist on the NS (unless I'm mistaken).
  • a mutex is acquired to ensure no more than one process does the package refresh.
  • the vRM_Package_Item is checked to see if ProductUninstaled is set to 0 or 1 there. If we do not receive a valid response or if the SQL returns 1 we do not refresh the package
  • check if the package is...
KSchroeder | 29 Nov 2010 | 3 comments

Just a quick FYI for everyone...I was browsing the Support KB (SymWise) for Notification Server today and couldn't help but notice the following (wink):

IMPORTANT NOTICE!!

Notification Server (NS) will be renamed to Symantec Management Platform (SMP) on December 03, 2010. Once the change is completed, all items previously categorized as Notification Server (NS) will be found under Symantec Management Platform (SMP).

So, if you're looking for NS support KB articles starting next week, be sure to search with a Product Name of Symantec Management Platform instead of Notification Server.  We all know it is still NS though!  Not clear at this time if that change will also be applied to the Notification Server-labeled...

MikeWoodd | 23 Nov 2010 | 0 comments

This blog relates to deployment of software via Altiris Notification Server 7, using Managed Software Delivery policies, to any Windows 64-bit editions. It applies when the package is a piece of 64-bit software, and you are trying to use a Registry detection rule (e.g. the software installer is not Windows Installer software and you need to use some other detection rule type). 

If you try to use a Registry detection rule to detect a registry key under "HKEY_LOCAL_MACHINE\SOFTWARE", the compliance check/software detection may fail and the software may be unnecessarily reinstalled by the Symantec Management Agent. 

The reason for this could be that the Symantec Management Agent (which does the actual detection) is 32-bit software running under Wow64 (32-bit emulation mode) on the Windows 64-bit host. 

The Symantec Management Agent will be seeing the "HKEY_LOCAL_MACHINE\SOFTWARE" registry entries that are actually located...

ohzone - CherylPeterson | 17 Nov 2010 | 1 comment

Now you can follow your favorite Connect author! Does someone write articles, or create downloads that you find most helpful? You don't want to miss a word and now you can subscribe to that author and receive a notification when new content is published by that person - regardless of the subject or community.

Here's how:

Find a current post by your favorite author and click on "Subscriptions" at the end of the post.
Check the box next to the author's name and click "update"

That's it, you're done!

 

Andrew Bosch | 05 Nov 2010 | 0 comments

I spent hours troubleshooting this the other day and want to make sure the community doesn't do the same!  For current Altiris environments, this will become an issue as you upgrade your virtual environments!

 

Problem

Symantec Installation Manager (SIM) crashes with a Fatal Execution Engine Error.

Error

Event Type: Error
Event Source: .NET Runtime
Event Category: None
Description:.NET Runtime version 2.0.50727.3615 - Fatal Execution Engine Error (7A0979AE) (80131506)

Environment

Client Management Suite 7.0 on Windows Server 2003 R2 and SQL Server 2008 on box – all hosted on ESXi 4.1

Symantec Installation Management 7.0.816
 

Cause

Known Issue in VMware ESXi 4.1 with Software Virtualization.

...

Ludovic Ferre | 27 Oct 2010 | 0 comments

It took some time for my customer to finish testing the point-fix DLL (because we couldn't validate that the fix worked until it was in production) but we got there in the end.

The point fix is available in SymWise [1] but I wanted to take the opportunity to praise the Altiris Profiler once again (not sure if I did this officially before, but I've always had some good word about it to my customers).

The problem was resolved because I advised my customer to run a profiler trace when they accessed the Sequential task that was failing to load. This allowed us to extract the SQL that was executing (and failing to return results) and run it directly on SQL.

So thanks again to the Altiris Profiler, for letting us get down to a great level of details!

Footnote: I wanted to document the solution on Connect as the problem was also logged here back in 2009 [2].

[1] ...

AMakarenko@leta.ru | 26 Oct 2010 | 0 comments

Symantec Platinum Partner in Russian looking to significantly expand our flourishing Symantec-Altiris Pratice. Seeking Systems enginerring talent to join our firm. Certifications required (Altiris)

Please feel free to reach out to me for additional details of position and benefits associated

Makarenko Andrey
Head of product manager.
LETA IT-Company

tel +7 (495) 921-14-10  ext 2039

amakarenko@leta.ru