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Endpoint Management Community Blog
Showing posts tagged with Server Management Suite
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CJett | 23 Jun 2009 | 0 comments

Periodically, packages deployed using NS7 to newly installed agents that have not been rebooted yet may fail with an Exit code of 1618.

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This is caused by a hung instance(s) of the MSIEXEC.EXE service (this is the Windows Installer component used to install deployed MSI packages).  It is likely that you will see multiple instances of this process in process explorer.

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In order to resolve this deployment issue and expedite the installation of the packages in a failed state, simply end all of the processes using the MSIEXEC.EXE service (make sure you're NS7 agent is not currently installing any packages, and that you are not installing any software outside of the agent).  After terminating all instances of the MSIEXEC.EXE process, attempt to run the installation of the...

Spencer Parkinson | 21 May 2009 | 0 comments

How do IT managers cope with shrinking budgets and increased expectations? According to a recent Symantec survey … through automation. Seventy-one percent said the ability to automate tasks would benefit their schedule. This illustrates an important point. Many times, implementing new technologies can provide enough ROI to justify the extra expense. The trick is taking that leap by employing these technologies.

The survey, originally released during ManageFusion 2009 Las Vegas, polled IT managers about the state of their departments and found that 44 percent cited less investment in new technologies and 41 percent cited less IT staff for critical issues. If that isn’t enough, another statistic from the survey highlighted just how strapped these departments are.


riva11 | 30 Apr 2009 | 2 comments

Sometime in a batch file you need to wait to ensure that enough time is given for some operations to complete (installation, configuration, etc.)

There are some ways and tricks to put a pause, if you have a specific time a good solution is use the Sleep.exe utility.

This utility is available with the Windows Server 2003 Resource Kit Tools .  Useful in batch files, Sleep.exe waits for a specified amount of time.


sleep time-to-sleep-in-seconds
sleep [-m] time-to-sleep-in-milliseconds
sleep [-c] commited-memory ratio (1%-100%)

Example :
sleep 5 ( waits for 5 seconds )

Link :...

BRING | 24 Apr 2009 | 0 comments

Following a recent Patch Tuesday run, some client machines that met the criteria for some patch applications, attempted to run the installation of certain patches - and received a client-side status messages in the Altiris Agent of "Run Failed" or 'Failed to Start" and exit codes of either 87 or -2147942402.   With much consternation, lots of ideas were tossed about.  These messages were not typical messages that pointed towards a simple explanation and solution.  While the clues were not clear, the solution did end up being pretty simple.

But after reviewing the Patch Task configurations for the affected bulletins, it was noticed that for some reason, the source locations for the packages were blank.  Once configured, and package sources were updated, the packages installed correctly on the affected client  machines.

In each of these cases, the bulletins were actually present on the client machine, but not able...

Spencer Parkinson | 25 Mar 2009 | 0 comments

Earlier today, Dell announced the release of Dell Management Console as part of the Dell 11g server launch. Dell Management Console (DMC) is the new systems management console built on Symantec's Management Platform that unifies monitoring and management for all Dell servers, storage and clients through a single browser window. It also unites systems management processes, allowing businesses to save time, money, and resources which can then be redirected to strategic profits.

DMC will ship with every server Dell sells. Dell's previous management console, IT Assistant, shipped with over 2,500,000 servers worldwide last year alone!

Dell's decision to use Symantec's Management Platform validates the strength of Symantec's technology, architecture, and brand. Through the Symantec Management Platform, many of Symantec's products will simply "snap in" to the Dell Management Console, including Altiris Client Management...

ziggy | 25 Mar 2009 | 0 comments

Before we had the Task solution installed, we were tasked :-) with figuring out a way to get our agents to run a basic inventory and check in to see if there are tasks for it to run immediately and not have to wait till they checked in next time (which may be up to 8 hours later). Well, with the restrictions on ports due to the tightened security in our Data Centers (remeber, we only run our agents on our 11,000 servers) we could not roll out Task even if we wanted to. So my predecessor and I worked on a solution that involved using the ASDK. We came up with this simple batch script that sits on our NS: AltirisASDKNS.exe cmd:ComputerPowerManagement_Collection collectionGuids:{b1463d19-f363-4fff-a64b-be426b627b09} commandsendBasicInventory AltirisASDKNS.exe cmd:ComputerPowerManagement_Collection collectionGuids:{b1463d19-f363-4fff-a64b-be426b627b09} commands:GetClientConfig The first line calls the ASDK 'Send Basic Inventory' command from the Power Management function on all the...

adtlink | 10 Mar 2009 | 0 comments

What a great opening day to ManageFusion 09.

Quick Impressions, thoughts, and Ideas:

- Altiris 7 Launches, the product is ready for prime time, and Symantec has shown a commitment to putting the pieces together for a combined enterprise strategy going forward.  Big new for the software industry.

- Partner Expo was great.  Meeting with partners from a broad range of Symantec portfolio is a great place to gather ideas, share information, and provide solutions to customers

- Dell and Symantec:  Dell Management Console built on the Symantec Management Platform (Altiris 7) strengthens the message to IT staffs for simplifying their jobs and reducing costs.

- Where can you find Workflow 7?  Well, I still don't know when it will release, but it will go beta from, and I can give it to you for free. :)

- Data Loss...

adtlink | 10 Mar 2009 | 0 comments

As always, the keynote kicked off with a joke or two from Steve Morton.  We love Steve here at Symantec, and are always ready to enjoy his jokes.  Now to the elephant in the room not named Steve Morton. 

ALTIRIS 7 launches!!!

As beta program manager for the Endpoint Management group, I am happy to say that Altiris 7 has shipped.  And more importantly - it is ready to be shipped.  As you heard in the announcement today from Enrique Salem our next CEO, we have worked long and hard to ensure a successful release.  Today is the culmination of all our efforts, from development, QA, partners, and our customers we all combined to help launch Altiris 7. 

Who was that, Joaquin Phoenix? 

Yeah, that was me.  I think I threw Morton off-script.  Not sure if it was the hair, or the beard, but I am proud to say that I left Steve Morton speechless (rare occurrence) and in fits of laughter during a MF keynote....

AndyN | 10 Mar 2009 | 3 comments

ManageFusion Las Vegas 09 - Day 1

It's the first day of the last ManageFusion! While I sort of expected attendance to be down both at the conference and in Las Vegas, it sure doesn't seem that way to me! Sessions are full and so are the blackjack tables!

The morning keynote was entertaining and informative as usual with Steve Morton taking on the Jay Leno duties. The big announcement of course was the general availability of CMS and SMS 7! I also really enjoyed seeing a video that Bob and I did a few years ago in Orlando. Good times.

With my role in managing User Groups, I'm on the lookout for the most compelling sessions to bring to User Groups across the country and provide sort of a "mini" ManageFusion for those who were not able to attend. There is tons to choose from!

Speaking of User Groups, for all those here in Vegas be sure to attend the User Group Challenge tomorrow from 5:30pm to 7:00pm in the...

Spencer Parkinson | 10 Mar 2009 | 0 comments

Industry analysts covering endpoint security, management and virtualization technology got a sneak preview of Symantec’s endpoint control strategy during the Industry Analyst Forum on Endpoint Control, held Monday, March 9.

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The forum, held conjunction with ManageFusion, attracted 26 top-tier analysts who came together to hear product management discuss current and future Symantec solutions for controlling the endpoint. Symantec’s Vice President of Product Marketing, John Magee, hosted morning presentations by Steve Morton, vice president of enterprise management, Art Gilliland, vice president of enterprise security and Ken Berryman, vice president of strategy. The morning also featured demo sessions of various solutions and scenarios, including workflow automation for client management, and concluded with a panel Q&A session with the keynote presenters....