While running some reports on server hardware I realized that some of the servers were missing the serial, manufacturer, and model information. I needed this information for inventory forwarding and system model counts. After identifying the systems I realized that all of these systems were Windows 2008 64Bit.
I called Altiris and they acknowledged that this is a know issue and is not likely to be resolved until NS 7.0. Well I need this data in the reports today not months down the road.
The issue appears to be in the aexsnplus.exe uses 16bit code and the 16bit subsystem is removed from Windows 2008 64bit, so the aexsnplus.exe ends failing to run.
Since the information we're looking for is available in a couple of WMI classes (Win32_ComputerSystem &...