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Endpoint Management Community Blog

Showing posts tagged with Altiris Server Management Suite
Showing posts in English
KSchroeder | 29 Nov 2010 | 3 comments

Just a quick FYI for everyone...I was browsing the Support KB (SymWise) for Notification Server today and couldn't help but notice the following (wink):

IMPORTANT NOTICE!!

Notification Server (NS) will be renamed to Symantec Management Platform (SMP) on December 03, 2010. Once the change is completed, all items previously categorized as Notification Server (NS) will be found under Symantec Management Platform (SMP).

So, if you're looking for NS support KB articles starting next week, be sure to search with a Product Name of Symantec Management Platform instead of Notification Server.  We all know it is still NS though!  Not clear at this time if that change will also be applied...

MikeWoodd | 23 Nov 2010 | 0 comments

This blog relates to deployment of software via Altiris Notification Server 7, using Managed Software Delivery policies, to any Windows 64-bit editions. It applies when the package is a piece of 64-bit software, and you are trying to use a Registry detection rule (e.g. the software installer is not Windows Installer software and you need to use some other detection rule type). 

If you try to use a Registry detection rule to detect a registry key under "HKEY_LOCAL_MACHINE\SOFTWARE", the compliance check/software detection may fail and the software may be unnecessarily reinstalled by the Symantec Management Agent. 

The reason for this could be that the Symantec Management Agent (which does the actual detection) is 32-bit software running under Wow64 (32-bit emulation mode) on the Windows 64-bit host. 

The Symantec Management Agent will be seeing the "HKEY_LOCAL_MACHINE\SOFTWARE" registry entries that are actually located...

ohzone | 17 Nov 2010 | 1 comment

Now you can follow your favorite Connect author! Does someone write articles, or create downloads that you find most helpful? You don't want to miss a word and now you can subscribe to that author and receive a notification when new content is published by that person - regardless of the subject or community.

Here's how:

Find a current post by your favorite author and click on "Subscriptions" at the end of the post.
Check the box next to the author's name and click "update"

That's it, you're done!

 

Andrew Bosch | 05 Nov 2010 | 0 comments

 

I spent hours troubleshooting this the other day and want to make sure the community doesn't do the same!  For current Altiris environments, this will become an issue as you upgrade your virtual environments!

 

Problem

Symantec Installation Manager (SIM) crashes with a Fatal Execution Engine Error.

Error

Event Type: Error
Event Source: .NET Runtime
Event Category: None
Description:.NET Runtime version 2.0.50727.3615 - Fatal Execution Engine Error (7A0979AE) (80131506)

Environment

Client Management Suite 7.0 on Windows Server 2003 R2 and SQL Server 2008 on box – all hosted on ESXi 4.1

Symantec Installation Management 7.0.816
 

Cause

Known Issue in VMware ESXi 4.1 with Software Virtualization.

...

Ludovic Ferre | 27 Oct 2010 | 0 comments

It took some time for my customer to finish testing the point-fix DLL (because we couldn't validate that the fix worked until it was in production) but we got there in the end.

The point fix is available in SymWise [1] but I wanted to take the opportunity to praise the Altiris Profiler once again (not sure if I did this officially before, but I've always had some good word about it to my customers).

The problem was resolved because I advised my customer to run a profiler trace when they accessed the Sequential task that was failing to load. This allowed us to extract the SQL that was executing (and failing to return results) and run it directly on SQL.

So thanks again to the Altiris Profiler, for letting us get down to a great level of details!

Footnote: I wanted to document the solution on Connect as the problem was also logged here back in 2009 [2].

[1] ...

AMakarenko@leta.ru | 26 Oct 2010 | 0 comments

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Please feel free to reach out to me for additional details of position and benefits associated

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Head of product manager.
LETA IT-Company

tel +7 (495) 921-14-10  ext 2039

amakarenko@leta.ru

Ludovic Ferre | 20 Oct 2010 | 1 comment

I am on a remote with a customer on Package Server synchronisation issues.

We have blocked http traffic at the IIS level to only allow requests from one of the 3 unconstrained Package Servers. We are currently updating the package (downloading) at a rate of 2 packages per minutes.

This may look like a good number if the packages were downloading something, but no. We are only downloading the package.xml from the server (served by GetPackageInfo.aspx) and then the snapshot.xml (from the url/unc path provided in the package.xml).

So why is it downloading at such a slow rate? First of all because we reduced the Retry Delay and MaxRetry Delay [1] to the lowest possible values: 1 and 1 (each one minutes). So the AeXNetComms dll doesn't block outgoing requests for up to an hour as per default (in effect this change is benefiting the download rate a lot).

Still, with these aggressive settings in place the PS Agent spends between 50~75% of its time doing...

Ludovic Ferre | 18 Oct 2010 | 0 comments

The Managed Custom Data Classes pages allows administrators to create or modify data classes used in custom inventory.

It is possible to create multi-rows data classes (data classes that will be able to have more than one entry per computer) however the implementation of the "Allow multiple rows from a single computer resource" button  is a little confusing.

If you navigate to the Managed Custom Data Class you will see the following (with the left hand side showing your custom classes instead of mines of course):

This looks quite normal (given none of the existing custom data classes are selected) however if you switch to a custom class the check box will not be updated to show the state of the selected data class. So you cannot tell by looking at the UI whether a custom class allows multiple entires per computer or not.

To do this you have a couple of...

ohzone | 15 Oct 2010 | 0 comments

In 2007, Cabela’s decided to form an Information Security Office and named James Gill to oversee it. With the charter to identify and implement next-generation security and compliance technologies, he and his team have leveraged Symantec technologies as part of the larger transformation they have overseen. An integrated product approach from Symantec is enabling Cabela’s to address everything from data loss prevention, to endpoint security, to compliance, to systems management, to security management issues.

For complete details and links to the podcast click here:  Cabela's, Inc.

Ludovic Ferre | 14 Oct 2010 | 21 comments

I was on-site to a new customer last week and we worked on resolving some problems with their production SMP 7 installation that was consuming an average of 20% of CPU whilst managing a meager  40 machines.

In order to check where the CU cycles were wasted we decided to implement 2 new application pools: one for the InventoryRuleManagement web-service and one for the Altiris/NS/Agent interfaces.

This resolved the issue so this morning, I decided to implement the same solution on my test lab.

And my SMP console has been operating in conditions much worse than what my customer encountered. I started with a single VM (SQL + NS and 4 GiB of RAM) and IIS was constantly taking 100% CPU when I used the console (specially when loading the Patch Management Solution worker view) for a very long time.

Such a long time... that I gave up in the end and built up a 64-bit Windows Server to host the SQL database (with 4 cores and 4GiB of RAM). I migrated the DB...