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Endpoint Management Community Blog
Showing posts tagged with Helpdesk Solution
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SK | 31 Jan 2014 | 5 comments

Today marks the last day that my community status will display Symantec Employee.

I will endeavour to maintain a community presence; however, I do not know how frequent this will be.

ohzone - CherylPeterson | 30 Jul 2013 | 0 comments

We love our Connect community members and once again we're celebrating SysAdmin day. Check out this blog to find out how we are sharing the love with you!

Happy International Sysadmin Day!

Tell us something crazy that's happened in your world and we might make it worth your time!

ohzone - CherylPeterson | 03 Apr 2013 | 0 comments

Getting the right endpoint management solution in place is analogous to architecting and erecting a building. So where do you start?

Read this interesting article by Patrick Spencer in the latest issue of CIODigest http://bit.ly/10xDpJq

Screen Shot 2013-04-03 at 2.41.52 PM.png

Santana_Villa | 26 Mar 2013 | 0 comments

Product or Solution release details includes the following:

  • Version
  • Release Type
  • Release Date
  • End of Life
  • End of Limited Support
  • Last date for patch releases
  • End of Support Life
  • Last date to contact support

To get that information follow the steps below:

  1. Go to Supported Products A-Z  page.
  2. Select the product from the list
  3. On the right side box named “Product Support” select “Release Details”
  4. The information for selected product will be loaded on the main page.
  5. Use the dropdown menu to select the correct version of the product you are looking for.
  6. Example: see direct link to...
ianatkin | 20 Feb 2013 | 0 comments

Spent the last couple of hours looking into an issue with the Altiris 6 Helpdesk. As I couldn't find the issue reported elsewhere, and its bitten me before I thought I'd just pop this in the blog.

In summary,  be aware that for practical purposes the limit for attachment filenames in the Altiris Helpdesk is 63 characters.  If you are using Microsoft Exchange for your enterprise email services, internal users mailing into the helpdesk with attachment filenames exceeding this limit will have their attachment silently dropped.

The evidence of a ticket having a dropped attachment is found in ticket history: it will state that ‘the following attachments were added:’ in the incident update without stating the filename (as would normally be the case).

The workaround we put in place is to have helpdesk email going to an mailbox which is then automatically forwarded to the helpdesk. This allows our...

hugo_parra | 09 Oct 2012 | 3 comments

Continuing our commitment to help you, our users, get the most value out of the Endpoint Management solutions, the product team is sponsoring twelve groups on Connect. In these groups, you will find the best how to videos, articles, and product extensions available. By participating in one or more of these groups (depending on your needs and interests) you will gain access to best practices and content that has been reviewed by our subject matter experts. You will also find access to insightful advice from other users and a trusted conduit for submitting ideas for new content and improvements to our product team.

All these groups are live now! We encourage you to join these sponsored groups and start collaborating with our product team to make our solutions as valuable to you as they can be.

For more information on what a sponsored group is and for instructions on how to join and contribute, see the following article:
...

jasonfo | 18 Sep 2012 | 0 comments

If you have ever needed to create a report but dont know what table you are looking for this might help you out. In my case I had to find something that had the "Publisher".

 To look for columns in view...

USE
Symantec_CMDB
SELECT
V.name AS View_name,
SCHEMA_NAME(schema_id) AS schema_name,
c.name AS column_name
FROM sys.views AS v
INNER JOIN sys.columns c ON v.OBJECT_ID = c.OBJECT_ID
WHERE c.name LIKE '%Publisher%'
ORDER BY schema_name, View_name;

To look for columns in tables...

USE
Symantec_CMDB
SELECT t.name AS table_name,
SCHEMA_NAME(schema_id) AS schema_name,
c.name AS column_name
FROM sys.tables AS t
INNER JOIN sys.columns c ON t.OBJECT_ID...

ianatkin | 16 Jan 2012 | 1 comment

I attended a SQL Server user group just before christmas and I found it pretty illuminating. Well worth the trip out. Altiris administrators have to wear many hats, and SQL Server knowledge is more than useful -it's critical for a smooth running Altiris setup.

I strongly advise you join a SQL User group near you. At mine they provided free pizza and we could bring in a beer from the bar downstairs.... Not that this was my primary reason for going of course....

http://sqlserverfaq.com/

You might not of course understand what they are saying,  what they are doing, or even why they are doing it... but in time you might ;-)

And making connections with SQL admins could turn out to be very useful in a time of need. And, I am of course assuming you are already a member of your local Altiris Group... right??!?

Kind Regards,
Ian./

Christine Ewing | 15 Sep 2011 | 0 comments

Join us at CCIB in Barcelona October 4–6 to Surround Yourself with the kind of invaluable knowledge, quality interactions, and fun laid-back environment you'll only find at Symantec Vision 2011.

Sessions this year will start with the new Product Vision and Strategy Forum where our experts will discuss Symantec's strategic plans addressing today's challenges in building an agile Enterprise Infrastructure adopting key trends such as Virtualization, Cloud and Mobile architectures.

From there you'll have access to in-depth specialized knowledge tracks, technical sessions, hands-on labs, and one-on-one opportunities to choose from. You'll also be able to take advantage of discounted training and certification exams, and more.

The Systems and IT Management track features best practices to help you optimize client and server management processes, effectively control assets, reduce...