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Showing posts tagged with Helpdesk Solution
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ohzone - CherylPeterson | 19 Aug 2011 | 0 comments

Are you interested in a personalized Connect homepage, where you can choose what content and options you view? Read more on this page and take the survey mentioned to let us know what you'd like to see.

Read more: We Want Your Opinion!

ohzone - CherylPeterson | 19 Aug 2011 | 0 comments

The Windows IT Pro, SQL Server Magazine and Dev Pro Connections readers choice awards have opened up for voting. There are a number of Symantec products nominated in each award program and if you’re up for it, I invite you to visit the voting site and cast your votes. In some instances, there are more than one Symantec product per category. Since you can only vote in each category once, please just pick your favorite Symantec solution in those cases.

Votes can be cast here:

Windows IT Pro:
http://www.surveymonkey.com/s/windowsitpro-communi...

SQL Server Magazine:
...

ohzone - CherylPeterson | 29 Jul 2011 | 0 comments

Happy SysAdminDay!

I'm kicking myself for nearly letting this one sneak by without my notice! But how can I let the day pass without giving a shout out to all the Connect members to toil away and don't get nearly enough recognition?!

This day isn't as widely known as International Talk Like a Pirate Day but it's still a day that's dear to my heart because it's one day out of the year that recognizes YOU! Without you, I wouldn't have a job, so keep up the good work!

Go ahead, take tomorrow off!

Sean Yarger | 08 Jun 2011 | 0 comments

 

Let’s pretend for a moment that you’re on a business trip. You hear the boarding call for your flight and reach down to grab you laptop – only your laptop isn’t there. Whether it was left at security or snagged by another traveler in the terminal, your laptop is gone and your company data is at risk.

 

So what do you do? Typically you’ll need to make a call to the office, notifying your IT department of the incident. This call will initiate a chain reaction of events set into place to ensure measures are taken to secure the files and equip you with a new device to keep business running as usual. This process typically involves a series of forms, approvals, signatures, etc.

 

While it may sound simple, enforcing processes with effectiveness is one of hardest things for companies to do. With multiple people involved and steps required, any number of things can go wrong, slowing down the process –...

DaveCook UT | 02 Jun 2011 | 1 comment

My work Moving to  7.1 Client management Suite from 6.0 we started to use 7.0 but decided to wait for 7.1

It looks good from  the Demos I have seen we are moving from Help Desk to Service Desk and Deployment 6.9 to 7.1 This is going to be a busy summer as we do our summer work and learn all this new stuff  we plan to divide and conquer

DaveC

 

Update We have moved to 7.1 and the Service Desk seems to be working well we have the agents some installed and pc anywhere seems to work well so mutch more to work on we also have the patch management working those computers that have fully registered are patching for microsoft and 3rd party updates

ohzone - CherylPeterson | 01 Apr 2011 | 0 comments

So, you're all registered for Vision and you're wondering who else from Connect will be there.

We're gonna make it easy on you! Add your name to the comments section in this blog posted in the Vision Community, and Leslie will print you out a nifty sticker with your username and avatar. Then, stop by the Internet Lounge at Vision and pick your sticker up. :)  That way, one of us from Connect will have the opportunity to meet you. And soon, all your fellow Connect users will realize that YOU are the one with all those fabulous comments.

 

DEADLINE: You have to add your name by April 25 to this thread. That way I'll have time to create the stickers and print them in time for the event.

Remember, comment on the blog post in the Vision...

ohzone - CherylPeterson | 24 Mar 2011 | 0 comments

You've seen the post in this community about the #Altiris chat - manned by volunteers who are Altiris Admins like you and willing to answer your questions. But have you ever wondered what goes on, without actually wanting to wander into that great unknown? Or worse yet, have you wandered in and no one is there?! We don't always have answers to the questions that are asked, but we do our best.

One of the #Altiris regulars GaurhothW put this report together showing what times are most active (times listed are EST) and who is most active. You can also see some of the random comments - thus we will be watching what we say so we aren't randomly quoted saying something embarrassing!

The information on this report updates periodically #...

Efrain@MisiCompany.com | 16 Feb 2011 | 0 comments
Altiris Asset Management Consultant
Lake Success, Long Island
6 months
 
Please send resumes to Efrain Sarmiento at efrain@misicompany.com
 

SUMMARY:
The engineer hired for this position will be responsible for implementation and support of PGP Encryption product suite, including Whole Disk Encryption, in an enterprise environment with technical knowledge of enterprise software deployment and support methodologies. This position requires an excellent knowledge of the Symantec Altiris product suite including Software Deployment, Application Metering, and Patch Management. Candidates must also posess thorough understanding of the Windows OS meta structure, including Windows Login GINA. Tasks: -Manage PGP Universal encryption infrastructure supporting Whole Disk...

ohzone - CherylPeterson | 22 Dec 2010 | 2 comments

You've searched the Forums looking for discussions that might answer the issues that plague you. Here is a list of the most visited forum discussions over the past year, maybe there's one here that you've overlooked...

25 Most Viewed Forum Discussions for 2010

  1. Windows 7 and Ghost
  2. Bootable USB Flash Drive
  3. Dell Latitude E6410 issues booting into Ghost
  4. Altiris DS & Windows 7
  5. Dell Latitude E6510 with Intel 82577LM NIC not working
  6. Windows 7 + Ghost not working
  7. ...
ohzone - CherylPeterson | 21 Dec 2010 | 0 comments

We aren't Neflix but we have some informative videos you may find helpful. Here is a list of the 25 videos that have received the most page views in 2010.

25 Most Viewed Videos for 2010

  1. Installation and Configuration of Wise Package Studio 8 on Windows 2003 Server
  2. Overview of ITMS 7.1 Updated Console Views
  3. Capturing network communication packets with Wireshark Utility
  4. Adding VISTA driver (NIC) to Windows PE in Ghost Solution Suite 2.5.1
  5. ...