Two things are necessary to make your life and your end users' lives easier when trying to access the Helpdesk web consoles:
- DNS "CNAME" entries for each web redirect
- A default.asp web page that will send a browser to the correct URL depending on what the user typed (and was routed by DNS) in the browser
For example, we needed 2 different web pages for Helpdesk on the same server. It is assumed that Helpdesk users (both endusers and workers) don't want to type out: "http://servername/aexhd/winuser" or http://servername/aexhd/worker".
Instead, they want to be able to just type "help" for the winuser console and "worker" for the worker console.
You could redirect to the default web page with a single web page, but since we wanted two, we needed to use a little logic.
First, create your DNS CNAME entries using the FQDN (fully qualified domain name) and the helpdesk server's IP address for both. The first should be "help" and...