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Showing posts tagged with Helpdesk Solution
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ohzone - CherylPeterson | 21 Dec 2010 | 0 comments

You may have been searching for some of these nifty little scripts and helpful little drivers yourself. Here are the most view downloads for the past year. I hope you are finding these posts interesting!

25 Most Viewed Downloads for 2010

  1. Remote Altiris Agent Diagnostics
  2. SATA Drivers for Intel ICH9 and ICH10
  3. SATA ICH9 Drivers: Windows XP Driver Injection Script
  4. MSI "Run as administrator" Context Menu for Vista
  5. Uninstall MSI with VBScript
  6. ...
ohzone - CherylPeterson | 20 Dec 2010 | 0 comments

It's always interesting to see what other people are reading. Here's a chance to do that without looking over anyone's shoulder - so much less annoying that way. The most viewed blog posts in the past year.

25 Most Viewed Blogs for 2010

  1. Windows Installer & Safe Mode
  2. Ghost Explorer
  3. Uninstalling Altiris Agents
  4. Windows7 -Untangling Scripted Installs, Sysprep and Configuration Passes
  5. Wake on LAN (WOL) Utility
  6. ITMS 7.1 Beta - Now Available (Note: This beta cycle is now...
ohzone - CherylPeterson | 17 Nov 2010 | 1 comment

Now you can follow your favorite Connect author! Does someone write articles, or create downloads that you find most helpful? You don't want to miss a word and now you can subscribe to that author and receive a notification when new content is published by that person - regardless of the subject or community.

Here's how:

Find a current post by your favorite author and click on "Subscriptions" at the end of the post.
Check the box next to the author's name and click "update"

That's it, you're done!


JGibbs | 12 Oct 2010 | 0 comments

Regional Symantec Platinum Partner looking to significantly expand our flourishing Symantec-Altiris Pratice. Seeking Systems enginerring talent to join our firm. Certifications required (EV, SEP, BE, Altiris)

Please feel free to reach out to me for additional details of position and benefits associated

John E. Gibbs
Senior Technology Consultant
ACP-Arlington Computer Products

800-548-5105 xt 165
Cell; 414-737-6886 | 20 Aug 2010 | 0 comments

TCPViewer is a Window base program that allow you to see the detailed listing of TCP and UDP endpoints to your system.

How to use.
1.  Unzip the file and save it to your desired path / folder.
2. Open command prompt and path it to the folder where you save the TCPViewer.
3. Select command listing below.

Tcpvcon usage is similar to that of the built-in Windows netstat utility:

Usage: tcpvcon [-a] [-c] [-n] [process name or PID]

-a Show all endpoints (default is to show established TCP connections).
-c Print output as CSV.
-n Don't resolve addresses..

Here the click where you can down useful tools.

kjmilliken | 05 Jul 2010 | 0 comments

IT Specialist job opening at San Diego biotech company seeking a skilled IT professional with Altiris experience. Looking for candidates with Deployment Solution experience like software packaging, hardware imaging as well as other Symatec product knowledge. Please review this link to the careers site at GNF - You can also submit your CV/resume to .

Oscar2564 | 05 May 2010 | 1 comment

Hello Everyone, 

I was curious if anyone has encountered a similar issue using the external ID as method for the use of auto closing an incident. I use a query to pull a date into the external Id field for the waiting and resolved status. It will evaluate the if the status is ready to commit an edit to the incidents that match the query results. Up till last week this worked fine but just recently it failed and I have narrowed it down to the following error. Any help on this issue is greatly appreciated.

This query no longer works due to an error generated:
Error Generated: Conversion failed when converting datetime from character string.
workitem_number AS 'Ticket_Number'        

adtlink | 12 Apr 2010 | 5 comments
We welcome you to the new home of the Altiris Beta Program! The beta process has been moved to Symantec Connect, where we can take advantage of the existing community.  As part of your beta experience, you may submit feedback in the form of articles, forum postings, and comments.  At any time, you may submit feedback directly to  Your activity on Connect will earn you points, which you can submit for great prizes as well. We enjoy rewarding those who participate in the process.

The general beta page will contain the following:
  • Welcome message
  • General instructions for using Connect to download beta product
  • Release notes of current beta products
  • Links to current beta products
  • Calendar showing the upcoming beta cycles for our products
We are also making another change to our...
dfnkt_ | 05 Apr 2010 | 0 comments

This query will show you all the members for each of your queue's in HD 6. It will require a bit of effort on your part to figure out the ID numbers of your Queues (versus workers) but I think it is time well spent. I put this together in about 10 minutes so it won't take long.

You can find your queue ID numbers in one of two ways:

1.) Visit my former article on writing a query for worker/queue names and ID's.

2.) Run the following query:
                    USE Altiris_Incidents

jmetzger2 | 28 Jan 2010 | 3 comments

Thank you to all of those who have joined the Altiris Cincinnati User Group.  Please pass the information onto your team members and anyone else in the Cincinnati/Dayton/Northern Kentucky area.  We would love to see this group grow and be able to host an event here in Cincinnati.  Look forward to meeting all of those who use this fantastic product.