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Endpoint Management Community Blog

Showing posts tagged with Helpdesk Solution
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JGibbs | 12 Oct 2010 | 0 comments

Regional Symantec Platinum Partner looking to significantly expand our flourishing Symantec-Altiris Pratice. Seeking Systems enginerring talent to join our firm. Certifications required (EV, SEP, BE, Altiris)

Please feel free to reach out to me for additional details of position and benefits associated

John E. Gibbs
Senior Technology Consultant
ACP-Arlington Computer Products

800-548-5105 xt 165
Cell; 414-737-6886
jgibbs@arlingtoncp.com

jhay6600@yahoo.com | 20 Aug 2010 | 0 comments

TCPViewer is a Window base program that allow you to see the detailed listing of TCP and UDP endpoints to your system.

How to use.
1.  Unzip the file and save it to your desired path / folder.
2. Open command prompt and path it to the folder where you save the TCPViewer.
3. Select command listing below.

 

Tcpvcon usage is similar to that of the built-in Windows netstat utility:

Usage: tcpvcon [-a] [-c] [-n] [process name or PID]

-a Show all endpoints (default is to show established TCP connections).
-c Print output as CSV.
-n Don't resolve addresses..

Here the click where you...

kjmilliken | 05 Jul 2010 | 0 comments

IT Specialist job opening at San Diego biotech company seeking a skilled IT professional with Altiris experience. Looking for candidates with Deployment Solution experience like software packaging, hardware imaging as well as other Symatec product knowledge. Please review this link to the careers site at GNF -  http://www.gnf.org/careers/job_20100604.htm. You can also submit your CV/resume to jobs@gnf.org .

Oscar2564 | 10 May 2010 | 1 comment

Hello Everyone, 

I was curious if anyone has encountered a similar issue using the external ID as method for the use of auto closing an incident. I use a query to pull a date into the external Id field for the waiting and resolved status. It will evaluate the if the status is ready to commit an edit to the incidents that match the query results. Up till last week this worked fine but just recently it failed and I have narrowed it down to the following error. Any help on this issue is greatly appreciated.

This query no longer works due to an error generated:
 
Error Generated: Conversion failed when converting datetime from character string.
 
SELECT              
workitem_number AS 'Ticket_Number'        
FROM              
...

adtlink | 27 Apr 2010 | 5 comments
We welcome you to the new home of the Altiris Beta Program! The beta process has been moved to Symantec Connect, where we can take advantage of the existing community.  As part of your beta experience, you may submit feedback in the form of articles, forum postings, and comments.  At any time, you may submit feedback directly to altirisbeta@symantec.com.  Your activity on Connect will earn you points, which you can submit for great prizes as well. We enjoy rewarding those who participate in the process.

The general beta page will contain the following:
  • Welcome message
  • General instructions for using Connect to download beta product
  • Release notes of current beta products
  • Links to current beta products
  • Calendar showing the upcoming beta cycles for our products
We are also making another change to our overall beta...
dfnkt_ | 05 Apr 2010 | 0 comments

This query will show you all the members for each of your queue's in HD 6. It will require a bit of effort on your part to figure out the ID numbers of your Queues (versus workers) but I think it is time well spent. I put this together in about 10 minutes so it won't take long.

You can find your queue ID numbers in one of two ways:

1.) Visit my former article on writing a query for worker/queue names and ID's.

2.) Run the following query:
                    USE Altiris_Incidents

                   SELECT
                      ID,
                      Name,...
jmetzger2 | 28 Jan 2010 | 3 comments

Thank you to all of those who have joined the Altiris Cincinnati User Group.  Please pass the information onto your team members and anyone else in the Cincinnati/Dayton/Northern Kentucky area.  We would love to see this group grow and be able to host an event here in Cincinnati.  Look forward to meeting all of those who use this fantastic product.

Don Rowland | 20 Jan 2010 | 4 comments

I am trying to solidify a group of 10 who can commit to a 2 day training class on Workflow 7.  It will be a complete hands on class covering topics from install to complex design.

We have a commitment from the Symantec Workflow trainer that if we can get at least 10 people to commit, they will bring the class to us.

Each student would need to bring a laptop with at least 3GB of memory and enough space to store the virtual machine for the class material.

I'd like to have this class in February.  Please post and/or e-mail me if you are interested and can commit to attending. 

AndyN | 15 Oct 2009 | 2 comments

The Super User Group in Cleveland on October 2, 2009 was a SUPER success!

We had approximately 100 customers in attendance from at least 5 User Groups: Cleveland, Columbus, Michigan, Pittsburgh, and Rochester. Surprisingly, there wasn't anyone there from Hawaii or Australia. Maybe next time.

Slides from the following Product Managers are attached to this blog:

  • Michael Grueber and Rene Kolga: Client Management Suite and Server Management Suite SP1
  • Hugo Parra: Deployment Solution
  • Jeremy Carter: Workflow
  • Vinny Buscarnera: ServiceDesk

If you attended the Super User Group, please post your comments...

AndyN | 24 Sep 2009 | 4 comments

Steve Morton and the Altiris Product Management team personally invite all Altiris customers (and fans of the ManageThis band) located anywhere near Cleveland, OH to attend the Altiris Regional User Group meeting on Friday, October 2.

Watch Steve's video:
www.altirisdl.com/cr/superusergroup.mov

Sign up for the Altiris Regional User Group meeting:
https://symantecevents.verite.com/15283

Book your hotel room at Embassy Suites for $125/night:

- Call 800-362-2779 and refer to the “SYM group” code.

Where:
Embassy Suites Hotel Cleveland Downtown
1701 East 12th Street
Cleveland, OH 44114
216-523-8000

User Group Meeting Agenda:

08:00 – 09:00 am ...