So here is the issue. We have one Helpdesk server and one asset/inventory Server. Currently we have inventory forwarding turned on, but since the Helpdesk server is about five years too late the managed assets pop up with the creation dates based around when we started inventory forwarding.

This seems to confuse people on our helpdesk so I have found a fix that redirects the resource url on the helpdesk box to point to our asset/inventory Notification Server.

This fix is really easy and uses the custom.config file.

All you need to do is to add this string with your correct Altiris server address:

String Text:

"sidResourceExplorerURL">Http://(SERVERNAME)/Altiris/Resource/ResourceManagerConsole.aspx?ItemGuid={0}

See attached file for full string format in custom.config file....

Phoenix Software Limited announced that it has been awarded Altiris Platinum Partner Status in the UK. This is the highest accreditation available from Altiris and coupled with Phoenix's existing Symantec Platinum Partner Status ensures Phoenix customers enjoy the highest level of Symantec and Altiris service and expertise available in the UK.

Altiris Platinum Partners have made the highest level of commitment to Altiris. They have received technical training and have made a significant investment to become experts in all Altiris solutions for both pre and post sales activities. Platinum Partners are required to have on staff a minimum of two Altiris Certified Engineers™ (ACE™) and regularly receive additional sales and technical training from Altiris. In addition, they work with Altiris on business plans, revenue targets, and provide reports on business opportunities with Altiris.

"We are pleased that Phoenix Software has achieved Platinum partner...

Grab your flagon o' grog and hoist ye colors! I'm going to cover some easy reports you can create in the Notification Server that should be of use to at least a few people here. When you are writing queries for the helpdesk you often may need to know a contact ID or a worker/queue ID. I have written 2 reports that you can run from the NS that will give you a list of all the active workers/queues and their worker numbers, as well as the contacts.

The first thing you need to do is go to your NS Console and create a new report. To do this in console 6.0 you simply go to the reports tab, right click on the folder under "Reports" where you want the report to appear and select "New" and then "Report" from the right click menu. You can always move the report later from the same menu if you want to place it somewhere else...

The main reason for posting this procedure was to illustrate how to use the DateDiff and GETDATE expressions from with the query expression.

• From the left-hand menu, click Incidents | Queries | New Query
• Once in the new Query:
• In the Name field, enter the name for the query.

  (for example: All open Incidents older than 2 days)

• In the Expression field enter:
  

   DATEDIFF("d",workitem_created_on, GETDATE()) > 2 and workitem_status_lookup_id = 300
  	
  	

• Save the Query
• Run the query

In the expression above "> 2", you can change this to any normal operator for example: > 15, <15, <=15, etc.

The workiten_status_lookup_id of 300 is only for Open Incidents. Here is a listing for other IDs:

ID Value...