After upgrading Helpdesk Solution to the latest version (6.0.308), you may notice that a "More History" link is shown instead of the full history whenever you edit an incident that already contains more than one comment.
Even when you click on this link and then save the incident, the next incident you edit goes right back to only showing the "More History" link instead of the full history.
To always show "More History" when editing a ticket in Altiris Helpdesk, do the following:
- Turn off the "read-only" attribute on the file "C:\Program Files\Altiris\Helpdesk\AeXHD\templates\WorkItemEdi t.ascx" and open it up in a text editor for editing.
- In the LoadDataSources() subroutine, add the following line right before the call to BuildHistory():
- DataStore("history_limited") = "false"
Save the file and you're done. That's all there is to it.