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SymantecWorkflowTeam | 13 Aug 2012 | 0 comments

The release of Workflow 7.5 revolutionizes the concept of community-based documentation by creating component wiki pages for every component included in Workflow. This new component wiki model makes structured, community-based content available at its point of use.

You can access these component pages in the articles section of the Endpoint Management Community. You can also access these component pages from within Workflow Designer that shipped with ServiceDesk 7.5. Once Workflow 7.5 is released, you can access the component pages from within the Workflow Designer.

As a member of the Workflow community, you can earn Symantec Connect points and help others in the Workflow community by adding your knowledge, use cases, and examples to the wiki pages for the components that you use

Symantec will continually add content to these pages. However, we encourage you to submit ideas, use cases, and suggestions to help develop the community based articles.

We hope...

ohzone - CherylPeterson | 04 Sep 2014

You may notice a few changes in the Endpoint Management Community product names. We've updated the product names to align more closely with what appears on the Symantec.com site as well as the terms that Symantec Support use. Product descriptions have also been updated. These changes offer a better description of what the product does and in some cases indicates a product's End of Life (EOL) status.

All forums and threads are still available and searchable. We hope you find these changes helpful.

khelms | 25 Aug 2014 | 0 comments

When trying to access Process Manager portal the browser states "Page Cannot Be Displayed"

You may see these kinds of errors in the Windows Event Logs:

computer | Error | 10/27/2008 2:56:05 PM | Microsoft-Windows-IIS-W3SVC-WP | 2297
The worker process for application pool 'application pool id' encountered an error 'Configuration file is not well-formed XML
' trying to read global module configuration data from file 'path to the file', line number 'line number'. Worker process startup aborted.

Computer | Error | 10/27/2008 2:55:41 PM | Microsoft-Windows-WAS | 5172
The Windows Process Activation Service encountered an error trying to read configuration data from file 'path to the file', line number 'line number'.
The error message is: 'Configuration file is not well-formed XML '. The data field contains the error number.

 

 MicroSoft has a fix that may resolve your issue. The article is listed...

dpatterson3485 | 21 Aug 2014 | 0 comments

As suggested by the title I recently had a problem with MS revoking updates. It seems simple enough, but even though those updates are marked as disabled in the Altiris Database, the Zero-Day Patch workflow still tries to download them. This causes all kinds of problems because when the workflow can't download a patch it crashes. If you are like me you don't want to manually create and manage patches. So what do you do?

1. Figure out what database you are using. This seems simple enough, but if you have dealing with Legacy like we were it can get a little silly. CMDB is the default.

2. Check the correct tables in our case Altiris-2014. I jumped onto our SQL server and ran the following QUERY.

SELECT
TOP 1000 [Guid]
,[Enabled]
FROM [Altiris-2014].[dbo].[ItemActive]
--where Guid in ('41F066A7-0E7E-4BF1-B6A5-195573F9F3D6','BA28B8E2-289A-4FA3-8D6D-...

ryanschoenherr | 18 Jun 2014 | 0 comments

Join Novacoast on June 24th, at 11am EST for an Altiris 7.5 webinar

- Follow the link below to register

         http://connect.novacoast.com/altiris-upgrade-webinar

                       

 

                 New features & Why theres no better time to upgrade!

Cloud Enabled Management - Manage clients outside the corporate network

Macintosh Support - Deploy, Manage and Secure your Macs

Updated Deployment Solution - Easier to use, support for Mac

Better Performance - Faster, more scalability, manage more endpoints

New Platform Support - For the newest Windows, Mac and Red Hat operating systems

Workflow...

ryanschoenherr | 11 Apr 2014 | 0 comments

Having trouble getting what you want out of your ITSM reporting tools?  MetriX Dashboards offer IT management consoles real-time visibility into a number of pre-defined Key Performance Indicators, including inventory, event status, patch management, energy savings, compliance and security management.  

 

Check out: www.metrixdashboards.com/solutions for more examples of MetriX Dashboards and how it can address all of your reporting challenges. 

If you would like to recieve additional information about MetriX, you can email me at: ryan.schoenherr@xcendgroup.com

 

                                      ...

artrathke | 11 Mar 2014 | 1 comment

This position is a 6 month contract-to-hire with a company in Detroit.

Altiris Administrator

Altiris Administrator/Developer responsible for the administration and maintenance of the Altiris/Symantec server environment including installations, configurations, and customizations and reporting and the Development and support of Applications and Altiris Workflows.     

 

Job Description

·       Provide day to day management and support for the Altiris Service Desk, SMP and Workflow applications.

·       Respond quickly and effectively to reported Incidents and Troubleshoots problems and provides technical support and solutions. Create automated and  Ad-hoc report as necessary

·       Write, Test, deploy and support custom code...

africo | 06 Mar 2014 | 3 comments

Edit: I've moved this to a google group so it's less intrusive.  The link has been added below.

Hello all - In an effort to further my own experience and knowledge of the product, as well as share my 6+ years of Workflow development experience with others, I've created a collaboration space dedicated to Workflow and ServiceDesk. 

I find on nearly a daily basis that I would love to have a peer to bounce an idea off, ask a quick question, or solicit advice.  My hope is that this will get a collaboration space started so that I (and others) can achieve just that.  

Whether you're an administrator, consultant, or enthusiast, and you're interested in:

  • Giving/getting help with Workflow/ServiceDesk
  • Peer Collaboration
  • Brainstorming
  • Getting started
  • Networking

Follow this link to join the google group.

...

elena_schmidt | 18 Nov 2013 | 0 comments

ServiceDesk Pack for Altiris™ IT Analytics 7.5 from Symantec™ User Guide is available here:

ServiceDesk Pack for Altiris™ IT Analytics 7.5 from Symantec™ User Guide

 

Best regards

Elena