Endpoint Management Community Blog

The Endpoint Management Community Blog is the perfect place to share short, timely insights including product tips, news and other information relevant to the Endpoint Management community. Any authenticated Connect member can contribute to this blog.

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  Updated: BRING 08 May 2013

  Internet Explorer 10 Support for Workflow and Servicedesk

  Support for Internet Explorer 10.   Some of you may be encountering IE 10 now.  Microsoft is considering it a critical update, and some patching and update policies are automatically installing it on computers.  If you are currently using Servicedesk or Workflow 7.5 or lower, you will probably run into some problems. For example, the grid component will not allow you to select items in the grid, even though it is configured to do so.  There may be other items that do not function as expected. Servicedesk and Workflow will follow the support plans for ITMS.  When support is announced on the ITMS platform for Internet Explorer 10, Servicedesk and Workflow will follow suit.  In the meantime, the latest version of IE supported is 9.   You should consult with your patch administrators or verify that your policies do not roll out IE 10 automatically.  This will prevent a lot of headache as you move forward with...
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  Created: ohzone 15 Apr 2013

  Tackle Windows Migration Now with Symantec

  As of April 2014, Microsoft will no longer offer service to Windows XP. With the deadline approaching, many organizations are either preparing or putting off their respective migration to either Windows 7 or Windows 8. With a well-crafted Windows migration strategy in place, companies can improve user productivity, enhance security, and avoid high installation costs. Symantec suggests a four-pronged approach to help ease the burdens migration can cause. These suggestions are:  Assess Prepare and plan Ready to migrate Post-migration management Coupled with Symantec’s superior migration solutions that both simplify and secure the overall process, these tips will help your organization successfully navigate the complex process quickly and efficiently. Stop worrying about tomorrow and let Symantec help you today! To learn the best tips for successful migration, check out this article:...
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  Created: mgreer 04 Apr 2013

  How to Implement a Successful Self-Service Strategy webcast - Recording now available

  A recording of this webcast is now available here: http://bit.ly/10xFJQP Learn how to implement a successful Self-Service strategy that benefits both end-users and IT while fulfilling end-user expectations for IT Service Delivery. Agenda:  Evolution of Self-Service automation  Key factors for a successful Self-Service strategy SymantecTM and BiomniTM Self-Service solutions Presenters:  Jason Short – ServiceDesk Product Mgr. Adrian Sakashita – Front Office for Symantec Product Mgr.  
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  Updated: ohzone 03 Apr 2013

  Not What It Used To Be -- Endpoint Management evolves into a strategic business program.

  Getting the right endpoint management solution in place is analogous to architecting and erecting a building. So where do you start? Read this interesting article by Patrick Spencer in the latest issue of CIODigest http://bit.ly/10xDpJq
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  Updated: Santana_Villa 26 Mar 2013

  Where to check the EOL or any Release Details for a Symantec Product/Solution

  Product or Solution release details includes the following: Version Release Type Release Date End of Life End of Limited Support Last date for patch releases End of Support Life Last date to contact support To get that information follow the steps below: Go to Supported Products A-Z  page. Select the product from the list On the right side box named “Product Support” select “Release Details” The information for selected product will be loaded on the main page. Use the dropdown menu to select the correct version of the product you are looking for. Example: see direct link to...
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  Updated: ianatkin 21 Mar 2013

  Endpoint Management Future is Secure

  Good news from Symantec CEO Steve Bennett has arrived in the form of a Customer and Partner letter. The important bit for us is that Endpoint Management is explictly listed as being a critical part of the Symantec portolio moving forward. This is something which was not clear in the previous company strategy annoucement. He closes by saying, "Despite any rumors to the contrary, all of these technologies remain a critical part of our product development and overall portfolio. We believe that through greater alignment of these technologies, Symantec will improve our product integration to help you improve and simplify your end users’ IT experiences" I'm blogging this out as I know there are many Altiris Administrators out there who will let out a huge sigh of relief on this one. Kind Regards, Ian./...
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  Updated: ohzone 15 Feb 2013

  Get the IT Management Insights & Extras You Deserve at Symantec Vision

  The Endpoint Management team is gearing up to celebrate another successful event at Symantec Vision. Filled with new sessions and the same 1:1 access to Product Management and Development, it’s time to register and start customizing your Vision Experience. This year, Vision is all about the extras—including new types of breakout sessions and hands-on labs, expanded networking opportunities, and even more flexibility to customize your Vision experience. You might even win the chance to choose your own Grand Prize. So register now, and then visit the Vision website to: Explore the Vision Session Catalog. Then choose sessions that will help you embrace BYOD and support all the...
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  Updated: Kavitha Gowda 13 Feb 2013

  ServiceDesk Pack 7.5 for Altiris™ IT Analytics Solution 7.1 SP2 from Symantec™ User Guide

  ServiceDesk Pack 7.5 for IT Analytics 7.1 SP2 User Guide is now live at the following location: http://www.symantec.com/docs/DOC5639  
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  Updated: ohzone 01 Feb 2013

  What Will Be Your Favorite Presentation at Vision 2013? YOURS!

  The Vision 2013 Call for Papers is now open. Do you have a case study featuring successful implementations of Symantec products? Or best practice tips and trick using Symantec solutions? The Vision team is now accepting proposals for sessions at Vision 2013 Las Vegas. To apply, simply provide a brief summary of what you would like to cover in the session and why it would appeal to Vision attendees. The Vision team will respond to all applications by February 21, 2013. UPDATE: The deadline to submit your Papers has been extended until February 21, 2013 You can submit your proposal...
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  Updated: mgreer 24 Jan 2013

  ServiceDesk 7.5 Webinar January 24 - Now On Demand

  This webinar discusses the new features and capabilities for configuration now available with ServiceDesk 7.5 for quick, effective remediation of end-user incidents, system problems and change management. Topics / Agenda: Incident Classification Service Queues and Routing Rules SLA Management Automated Notifications Rulesets Best Practices Webcast duration 47 minutes Access the prerecorded webcast here: http://bit.ly/11UyRAY