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ohzone - CherylPeterson | 03 Apr 2013 | 0 comments

Getting the right endpoint management solution in place is analogous to architecting and erecting a building. So where do you start?

Read this interesting article by Patrick Spencer in the latest issue of CIODigest http://bit.ly/10xDpJq

Screen Shot 2013-04-03 at 2.41.52 PM.png

Santana_Villa | 26 Mar 2013 | 0 comments

Product or Solution release details includes the following:

  • Version
  • Release Type
  • Release Date
  • End of Life
  • End of Limited Support
  • Last date for patch releases
  • End of Support Life
  • Last date to contact support

To get that information follow the steps below:

  1. Go to Supported Products A-Z  page.
  2. Select the product from the list
  3. On the right side box named “Product Support” select “Release Details”
  4. The information for selected product will be loaded on the main page.
  5. Use the dropdown menu to select the correct version of the product you are looking for.
  6. Example: see direct link to...
ianatkin | 21 Mar 2013 | 0 comments

Good news from Symantec CEO Steve Bennett has arrived in the form of a Customer and Partner letter.

The important bit for us is that Endpoint Management is explictly listed as being a critical part of the Symantec portolio moving forward. This is something which was not clear in the previous company strategy annoucement.

He closes by saying,

"Despite any rumors to the contrary, all of these technologies remain a critical part of our product development and overall portfolio. We believe that through greater alignment of these technologies, Symantec will improve our product integration to help you improve and simplify your end users’ IT experiences"

I'm blogging this out as I know there are many Altiris Administrators out there who will let out a huge sigh of relief on this one.

Kind Regards,
Ian./...

ohzone - CherylPeterson | 15 Feb 2013 | 1 comment

The Endpoint Management team is gearing up to celebrate another successful event at Symantec Vision. Filled with new sessions and the same 1:1 access to Product Management and Development, it’s time to register and start customizing your Vision Experience.

This year, Vision is all about the extras—including new types of breakout sessions and hands-on labs, expanded networking opportunities, and even more flexibility to customize your Vision experience. You might even win the chance to choose your own Grand Prize. So register now, and then visit the Vision website to:

  • Explore the Vision Session Catalog. Then choose sessions that will help you embrace BYOD and support all the different devices across your organization or...
Kavitha Gowda | 12 Feb 2013 | 0 comments

ServiceDesk Pack 7.5 for IT Analytics 7.1 SP2 User Guide is now live at the following location:

http://www.symantec.com/docs/DOC5639

 

ohzone - CherylPeterson | 24 Jan 2013 | 1 comment

The Vision 2013 Call for Papers is now open.

Do you have a case study featuring successful implementations of Symantec products? Or best practice tips and trick using Symantec solutions? The Vision team is now accepting proposals for sessions at Vision 2013 Las Vegas.

To apply, simply provide a brief summary of what you would like to cover in the session and why it would appeal to Vision attendees. The Vision team will respond to all applications by February 21, 2013.

UPDATE: The deadline to submit your Papers has been extended until February 21, 2013

You can submit your proposal...

mgreer | 21 Jan 2013 | 5 comments

This webinar discusses the new features and capabilities for configuration now available with ServiceDesk 7.5 for quick, effective remediation of end-user incidents, system problems and change management.

Topics / Agenda:

Incident Classification
Service Queues and Routing Rules
SLA Management
Automated Notifications
Rulesets
Best Practices

Webcast duration 47 minutes

Access the prerecorded webcast here: http://bit.ly/11UyRAY

BRING | 18 Jan 2013 | 5 comments

Recently, a Servicedesk 7.1 Sp1 user encountered a very perplexing problem.  When resolving incidents, the amount of time required for the process viewer to refresh and show that the incident is resolved or closed is normally a short time (2-3 mins).  However, this users system was not showing the incident resolution until anywhere from 14 - 40 minutes after the Close Incident task was completed.

Thru SQL profiler trace, and Info level log review, it was discovered that this issue surrounded incident escalations.  Further analysis showed that in the SD.IncidentManagement project, in the Initial Diagnosis Model, under the Event Configuration tab of  the Initial Diagnosis dialog workflow component, in the Escalation Configuration section,  there was an escalation named “Scheduled”.  It has a decision model with 40 elements in it, and was running every 10 minutes.  It was designed to be sent out for a scheduled re-opening of...

Ludovic Ferre | 02 Jan 2013 | 0 comments

It looks like we tried to push out some update before the worl did _not_ end :D.

File name: symantec.pl.xml
File hash: f66d34f93a3b240f0fa2f908428051b4
File date: 2012-12-20 10:31
File size: 13,727,806 bytes (~14MB)
Release date: 2012-12-21

Additional information:

  • ProductListing definitionName="symantec_v2" majorVersion="7" minorVersion="1" buildVersion="11"
  • Some changes occured in the package tree, as shown below with some prunning being done and Service Desk 7.5.1 being added
--- tree-737a531d1c28c34bd7b73f14e0633578.txt	2013-01-02 12:09:19.000000000 +0100
+++ tree-f66d34f93a3b240f0fa2f908428051b4.txt	2013-01-02 12:12:01.000000000 +0100
@@ -1,4 +1,4 @@
-tree-737a531d1c28c34bd7b73f14e0633578/
+tree-f66d34f93a3b240f0fa2f908428051b4...
ohzone - CherylPeterson | 06 Nov 2012 | 0 comments

Twitter users @SymantecEMM has changed it name to @SymcEndptMgt ! Follow us for news and information from the Endpoint Management team!

You'll be glad you did!