Endpoint Management Community Blog

Links in Description field can cause ServiceDesk ticket display issues

Randall Newnham | 09 May 2011 | 0 comments

It has been seen that web links within the Description field can cause formatting issue in the Process View window when displaying an incident (see screenshot).

The cause of this is how the Process Manager parses this. To work around this, make sure you put some non-link text before the web link. Once it parses the boundary, then it is able to format correctly.

What Does the Consumerization of IT Mean to You? An end user survey on personal and business smartphone trends

Spencer Parkinson | 19 Apr 2011 | 0 comments

More than ever before, smartphones are keeping us connected both personally and professionally. Because most of us have a preference as to the ideal smartphone, IT departments are increasingly being tasked with managing a mix of business-liable and employee-liable devices. This trend has become known as the consumerization of IT.

Symantec has developed a short survey to get smartphone end users’ perspectives on this trend. We’d also like to learn more about how your employer is managing the growing use of smartphones, especially those being purchased and brought into the organization by employees. The quick five minute survey can be found here: http://bit.ly/gsdgmX.

Once you’ve taken the survey, please stay tuned to this blog as we’ll be sharing the results once the survey is complete.

Want to CONNECT with other users at Vision?

ohzone | 01 Apr 2011 | 0 comments

So, you're all registered for Vision and you're wondering who else from Connect will be there.

We're gonna make it easy on you! Add your name to the comments section in this blog posted in the Vision Community, and Leslie will print you out a nifty sticker with your username and avatar. Then, stop by the Internet Lounge at Vision and pick your sticker up. :) That way, one of us from Connect will have the opportunity to meet you. And soon, all your fellow Connect users will realize that YOU are the one with all those fabulous comments.

DEADLINE: You have to add your name by April 25 to this thread. That way I'll have time to create the stickers and print them in time for the event.

Remember, comment on the blog post in the Vision...

Take a Peek at What Goes on Inside #Altiris Chat

ohzone | 25 Mar 2011 | 0 comments

You've seen the post in this community about the #Altiris chat - manned by volunteers who are Altiris Admins like you and willing to answer your questions. But have you ever wondered what goes on, without actually wanting to wander into that great unknown? Or worse yet, have you wandered in and no one is there?! We don't always have answers to the questions that are asked, but we do our best.

One of the #Altiris regulars GaurhothW put this report together showing what times are most active (times listed are EST) and who is most active. You can also see some of the random comments - thus we will be watching what we say so we aren't randomly quoted saying something embarrassing!

The information on this report updates periodically #altiris @...

Vision Las Vegas 2011: Surround Yourself with Anticipation

ohzone | 18 Mar 2011 | 0 comments

The Symantec Vision 2011 clock is counting down fast, and May will be here before you know it. Here are a few new tips and suggestions for making the very most of the conference in Las Vegas:

Be sure to plan your week at Vision. The online Session Scheduler is ready and available for all registered Vision attendees, but anyone can check out the Session Catalog to review what is being offered. Popular sessions fill up quickly, so sign up for the technical tracks, sessions, and hands-on labs while openings are still available. You're free to make changes to your schedule anytime, so reserve your spot in the sessions you want most, knowing you can update your agenda, as needed.
Get the...

Can ServiceDesk 7.1 and the Symantec Management Platform 7.1 be installed on the same machine?

Randall Newnham | 20 Mar 2012 | 10 comments

As per Product Management, installation of the Symantec Management Platform 7.1 and ServiceDesk 7.1 7.1 on the same machine are NOT supported. While these do support the same operating system, it has been shown that there are issues with these two products coexisting on the same machine.

Altiris Asset Management Consultant

Efrain@MisiCompany.com | 16 Feb 2011 | 0 comments

Altiris Asset Management Consultant

Lake Success, Long Island

6 months

Please send resumes to Efrain Sarmiento at efrain@misicompany.com

SUMMARY:
The engineer hired for this position will be responsible for implementation and support of PGP Encryption product suite, including Whole Disk Encryption, in an enterprise environment with technical knowledge of enterprise software deployment and support methodologies. This position requires an excellent knowledge of the Symantec Altiris product suite including Software Deployment, Application Metering, and Patch Management. Candidates must also posess thorough understanding of the Windows OS meta structure, including Windows Login GINA. Tasks: -Manage PGP Universal encryption infrastructure supporting Whole Disk Encryption -...

Release of Symantec pl.xml version 7.0.68

Ludovic Ferre | 07 Feb 2011 | 0 comments

A new pl.xml file was released yesterday. Here are the details:

Modified date:	2011-02-04 20:57
Size:	29236534 bytes (27.9 MiB)
MD5 hash:	d2fe1209bdcfa6ddbd743e77e5833663
Description:	Additional changes for Etrack 2231852

Some interesting changes in this release (not exhaustive):

"Data Loss Prevention Integration Component" was removed from the xml
"Symantec Administrator SDK" now has 3 additional components:
- "Symantec ASDK NS Server x64"
- "Symantec ASDK Task Server x64"
- "Symantec ASDK SoftwareDelivery Full Server x64"
Products updated with plArchitecture="x86, x64" (x64 added):
- ...

WordtoPdf Conversion Component Fails to Properly Convert a Word Document with Graphic Images included.

BRING | 11 Jan 2011 | 0 comments

In Workflow 7.0 Sp3, when using the WordtoPdf converter component, they are recieving the following error:

Image file cannot be written to disk. When saving the document to a stream either PdfExportImagesFolder should be specified or custom streams should be provided via PdfExportImageSaving event handler

This is occuring because the orginal version of the component was not configured to properly handle graphic files in the Word documents. Any .bmp, .jpg, or other graphic file will cause this error to appear. Fortunately a revised version of the component library has been produced. Symantec Support has access to resolve this issue. Simnply contact them and ask them for the fix contained in internal KB article TECH144444.

2010 Top 25 Most Viewed Forum Discussions

ohzone | 22 Dec 2010 | 2 comments

You've searched the Forums looking for discussions that might answer the issues that plague you. Here is a list of the most visited forum discussions over the past year, maybe there's one here that you've overlooked...

Endpoint Management Community Blog

25 Most Viewed Forum Discussions for 2010

Links

About Endpoint Management Community Blog

Filter by:

Blog Tags