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Showing posts tagged with ServiceDesk
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BRING | 11 Jan 2011 | 0 comments

In Workflow 7.0 Sp3, when using the WordtoPdf converter component, they are recieving the following error:

Image file cannot be written to disk. When saving the document to a stream either PdfExportImagesFolder should be specified or custom streams should be provided via PdfExportImageSaving event handler

This is occuring because the orginal version of the component was not configured to properly handle graphic files in the Word documents.  Any .bmp, .jpg, or other graphic file will cause this error to appear.   Fortunately a revised version of the component library has been produced.  Symantec Support has access to resolve this issue.  Simnply contact them and ask them for the fix contained in internal KB article TECH144444.


ohzone - CherylPeterson | 22 Dec 2010 | 2 comments

You've searched the Forums looking for discussions that might answer the issues that plague you. Here is a list of the most visited forum discussions over the past year, maybe there's one here that you've overlooked...

25 Most Viewed Forum Discussions for 2010

  1. Windows 7 and Ghost
  2. Bootable USB Flash Drive
  3. Dell Latitude E6410 issues booting into Ghost
  4. Altiris DS & Windows 7
  5. Dell Latitude E6510 with Intel 82577LM NIC not working
  6. Windows 7 + Ghost not working
  7. ...
ohzone - CherylPeterson | 21 Dec 2010 | 0 comments

We aren't Neflix but we have some informative videos you may find helpful. Here is a list of the 25 videos that have received the most page views in 2010.

25 Most Viewed Videos for 2010

  1. Installation and Configuration of Wise Package Studio 8 on Windows 2003 Server
  2. Overview of ITMS 7.1 Updated Console Views
  3. Capturing network communication packets with Wireshark Utility
  4. Adding VISTA driver (NIC) to Windows PE in Ghost Solution Suite 2.5.1
  5. ...
ohzone - CherylPeterson | 21 Dec 2010 | 0 comments

You may have been searching for some of these nifty little scripts and helpful little drivers yourself. Here are the most view downloads for the past year. I hope you are finding these posts interesting!

25 Most Viewed Downloads for 2010

  1. Remote Altiris Agent Diagnostics
  2. SATA Drivers for Intel ICH9 and ICH10
  3. SATA ICH9 Drivers: Windows XP Driver Injection Script
  4. MSI "Run as administrator" Context Menu for Vista
  5. Uninstall MSI with VBScript
  6. ...
ohzone - CherylPeterson | 20 Dec 2010 | 0 comments

It's always interesting to see what other people are reading. Here's a chance to do that without looking over anyone's shoulder - so much less annoying that way. The most viewed blog posts in the past year.

25 Most Viewed Blogs for 2010

  1. Windows Installer & Safe Mode
  2. Ghost Explorer
  3. Uninstalling Altiris Agents
  4. Windows7 -Untangling Scripted Installs, Sysprep and Configuration Passes
  5. Wake on LAN (WOL) Utility
  6. ITMS 7.1 Beta - Now Available (Note: This beta cycle is now...
ohzone - CherylPeterson | 17 Nov 2010 | 1 comment

Now you can follow your favorite Connect author! Does someone write articles, or create downloads that you find most helpful? You don't want to miss a word and now you can subscribe to that author and receive a notification when new content is published by that person - regardless of the subject or community.

Here's how:

Find a current post by your favorite author and click on "Subscriptions" at the end of the post.
Check the box next to the author's name and click "update"

That's it, you're done!


jjesse | 08 Nov 2010 | 0 comments

The company I work for, ITS Partners, Thanksgiving week is offering three workshops focusing on Altiris.  These workshops are all offered remote and will include hands on with the Altiris or Service Desk system.  These 3 workshops are $2,000 per person and if you are interested give It’s a call at (877) ALTIRIS.  Slots are limited so reserve yours today.  Workshops available:

  • Console Configuration:  This workshop will go over console configurations, security and best practices.  This workshop has been created from feedbck we have received from our customers.  The workshop will be very hands on with you having your own lab environment.  When you are through with the workshop you will be competent in the below areas:
    • Go over console security
    • How to create console security roles
    • How to create organizational views and groups...
BRING | 08 Nov 2010 | 0 comments

There are some customers who want all of their URL's in their Servicedesk System to be IP Address-based, rather than domain named-based.  For example, one might want to access the Process Manager portal by using the link 

rather than the link


The steps below outline the process.

1.  Login to the Servicedesk portal as someone with administrative properties.

2.  Click on Admin>Data>Application Properties.  You should see the screen below.


JGibbs | 12 Oct 2010 | 0 comments

Regional Symantec Platinum Partner looking to significantly expand our flourishing Symantec-Altiris Pratice. Seeking Systems enginerring talent to join our firm. Certifications required (EV, SEP, BE, Altiris)

Please feel free to reach out to me for additional details of position and benefits associated

John E. Gibbs
Senior Technology Consultant
ACP-Arlington Computer Products

800-548-5105 xt 165
Cell; 414-737-6886

ohzone - CherylPeterson | 16 Sep 2010 | 0 comments

Technology innovation is a constant at MobiTV, Inc. IT Director Chad Kalmes was recruited to help the IT department to grow and mature with the rest of the company. With the help of Symantec Partner Blue Chip Tek, Kalmes and his team have leveraged a number of Symantec endpoint security, data protection, and endpoint management technologies to improve efficiencies while lowering costs.

Read the full story, see the video or get the podcast here.