Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.
Endpoint Management Community Blog
Showing posts tagged with ServiceDesk
Showing posts in English
ohzone - CherylPeterson | 18 Mar 2011 | 0 comments

The Symantec Vision 2011 clock is counting down fast, and May will be here before you know it. Here are a few new tips and suggestions for making the very most of the conference in Las Vegas:

  • Be sure to plan your week at Vision. The online Session Scheduler is ready and available for all registered Vision attendees, but anyone can check out the Session Catalog to review what is being offered. Popular sessions fill up quickly, so sign up for the technical tracks, sessions, and hands-on labs while openings are still available. You're free to make changes to your schedule anytime, so reserve your spot in the sessions you want most, knowing you can update your agenda, as...
Randall Newnham | 17 Mar 2011 | 10 comments

As per Product Management, installation of the Symantec Management Platform 7.1 and ServiceDesk  7.1 7.1 on the same machine are NOT supported. While these do support the same operating system, it has been shown that there are issues with these two products coexisting on the same machine.

Efrain@MisiCompany.com | 16 Feb 2011 | 0 comments
Altiris Asset Management Consultant
Lake Success, Long Island
6 months
 
Please send resumes to Efrain Sarmiento at efrain@misicompany.com
 

SUMMARY:
The engineer hired for this position will be responsible for implementation and support of PGP Encryption product suite, including Whole Disk Encryption, in an enterprise environment with technical knowledge of enterprise software deployment and support methodologies. This position requires an excellent knowledge of the Symantec Altiris product suite including Software Deployment, Application Metering, and Patch Management. Candidates must also posess thorough understanding of the Windows OS meta structure, including Windows Login GINA. Tasks: -Manage PGP Universal encryption infrastructure supporting Whole Disk...

Ludovic Ferre | 07 Feb 2011 | 0 comments

A new pl.xml file was released yesterday. Here are the details:

 Modified date:  2011-02-04 20:57
 Size:   29236534 bytes (27.9 MiB)
 MD5 hash:  d2fe1209bdcfa6ddbd743e77e5833663
 Description:  Additional changes for Etrack 2231852

Some interesting changes in this release (not exhaustive):

  • "Data Loss Prevention Integration Component" was removed from the xml
  • "Symantec Administrator SDK" now has 3 additional components:
    • "Symantec ASDK NS Server x64"
    • "Symantec ASDK Task Server x64"
    • "Symantec ASDK SoftwareDelivery Full Server x64"
  • Products updated with plArchitecture="x86, x64" (x64 added):
    • "Altiris Event Console Language Support SP4"
    • ...
BRING | 11 Jan 2011 | 0 comments

In Workflow 7.0 Sp3, when using the WordtoPdf converter component, they are recieving the following error:

Image file cannot be written to disk. When saving the document to a stream either PdfExportImagesFolder should be specified or custom streams should be provided via PdfExportImageSaving event handler

This is occuring because the orginal version of the component was not configured to properly handle graphic files in the Word documents.  Any .bmp, .jpg, or other graphic file will cause this error to appear.   Fortunately a revised version of the component library has been produced.  Symantec Support has access to resolve this issue.  Simnply contact them and ask them for the fix contained in internal KB article TECH144444.

ohzone - CherylPeterson | 22 Dec 2010 | 2 comments

You've searched the Forums looking for discussions that might answer the issues that plague you. Here is a list of the most visited forum discussions over the past year, maybe there's one here that you've overlooked...

25 Most Viewed Forum Discussions for 2010

  1. Windows 7 and Ghost
  2. Bootable USB Flash Drive
  3. Dell Latitude E6410 issues booting into Ghost
  4. Altiris DS & Windows 7
  5. Dell Latitude E6510 with Intel 82577LM NIC not working
  6. Windows 7 + Ghost not working
  7. ...
ohzone - CherylPeterson | 21 Dec 2010 | 0 comments

We aren't Neflix but we have some informative videos you may find helpful. Here is a list of the 25 videos that have received the most page views in 2010.

25 Most Viewed Videos for 2010

  1. Installation and Configuration of Wise Package Studio 8 on Windows 2003 Server
  2. Overview of ITMS 7.1 Updated Console Views
  3. Capturing network communication packets with Wireshark Utility
  4. Adding VISTA driver (NIC) to Windows PE in Ghost Solution Suite 2.5.1
  5. ...
ohzone - CherylPeterson | 21 Dec 2010 | 0 comments

You may have been searching for some of these nifty little scripts and helpful little drivers yourself. Here are the most view downloads for the past year. I hope you are finding these posts interesting!

25 Most Viewed Downloads for 2010

  1. Remote Altiris Agent Diagnostics
  2. SATA Drivers for Intel ICH9 and ICH10
  3. SATA ICH9 Drivers: Windows XP Driver Injection Script
  4. MSI "Run as administrator" Context Menu for Vista
  5. Uninstall MSI with VBScript
  6. ...
ohzone - CherylPeterson | 20 Dec 2010 | 0 comments

It's always interesting to see what other people are reading. Here's a chance to do that without looking over anyone's shoulder - so much less annoying that way. The most viewed blog posts in the past year.

25 Most Viewed Blogs for 2010

  1. Windows Installer & Safe Mode
  2. Ghost Explorer
  3. Uninstalling Altiris Agents
  4. Windows7 -Untangling Scripted Installs, Sysprep and Configuration Passes
  5. Wake on LAN (WOL) Utility
  6. ITMS 7.1 Beta - Now Available (Note: This beta cycle is now...
ohzone - CherylPeterson | 17 Nov 2010 | 1 comment

Now you can follow your favorite Connect author! Does someone write articles, or create downloads that you find most helpful? You don't want to miss a word and now you can subscribe to that author and receive a notification when new content is published by that person - regardless of the subject or community.

Here's how:

Find a current post by your favorite author and click on "Subscriptions" at the end of the post.
Check the box next to the author's name and click "update"

That's it, you're done!