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Endpoint Management Community Blog
Showing posts tagged with 7.x
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Ludovic Ferre | 14 Jun 2012 | 0 comments

So as it appears the BaseXmlHttpcallback problem [1] is a resilient beast... I was involved in an incident this week related to the infamous problem, but on the Symantec Management Platform 7.1 SP1.

As it turned out the root cause was not the same as version 7.0, hence I'm share the information here.

How it looked in the server?

Exactly the same as on version 7.0. Red all over, with almost no room for normal service messages to show (albeit the server was fine).

How it looked on the client?

Very different indeed. First of all the "TaskManagement\Status" folder contained as lot of valid status xml files, nothing like the original 7.0 problem with empty files. Second, the Agent log file was filled with AeXNetComms and ClientTaskAgent errors related to communication.

How we solved it?

Based on the fact that the status messages were present and valid, and on the log error I went for a simple restart of the agent. This...

Pascal KOTTE | 13 Jun 2012 | 0 comments

I just correct the script gived from Gilles, to add the NS server name (to change yours).

Notice: not tested yet this one. Notice also: best to install a data partition, if available, instead a system partition !! :)

You should put, the msi file (from <\\SMPserver\NSCap\bin\Win32\X86\NS Client Installation>) and this script into NETLOGON domain folder, and add a GPO to run it at machine startup.

I would like to test if the system is a server with a data partition, or a workstation a single C drive, to deploy different path according the system type.

@echo off

set MYALTIRISPATH=%programfiles%\Altiris
if exist "%MYALTIRISPATH%\Altiris7agent.log" exit 183

rem remove all plug-in et agent altiris
if exist "%MYALTIRISPATH%\Altiris Agent\AeXNSAgent.exe" start "" /b /wait "%MYALTIRISPATH%\Altiris Agent\aexagentutil.exe" /uninstallagents /clean

rem cleanup Setup folder
if exist "%...
tgrandpre | 13 Jun 2012 | 0 comments

By: Travis Grandpre, Sr. Product Marketing Manager, Endpoint Management and Mobility Group, Symantec

Symantec is at it again. We have been named as a “Leader” in another key analyst report. This time, Symantec has been positioned in the “Leader” wave in The Forrester Wave™: Enterprise Client Management Suites, Q2 2012. This, along with our “Leader” position in the recent 2012 Gartner Magic Quadrant for Client Management Tools, further underscores Symantec’s unique global leadership in the endpoint management space.

The Forrester Wave report states that Symantec made a significant splash in this Wave, earning a position as a Leader with long-established strengths in core and extended client management functionality — particularly OS management, software management, and patch.


tbenson | 21 May 2012 | 0 comments

The May 23rd Twin Cities User Group meeting is cancelled for this week.

Sorry for the late notice!

We hope to have an event in June. Please check back for further info.

stebro | 26 Apr 2012 | 0 comments

Microsoft’s Security Intelligence Report Volume 12, released earlier this week discusses the continuing challenges of the Conficker worm in enterprises. Conficker came about in later 2008 and continues to plague Windows systems despite patches for the originally exploited vulnerability being available for over 3 years. Conficker continues to spread via one of two methods: exploiting weak passwords or unpatched systems and according to Microsoft’s Tim Rains, in an article by eWeek, 92% of recent infections are due to the exploit of weak passwords.

In terms of exploiting weak passwords, the Security Intelligence Report states “This type of attack uses the credentials of the logged-in user to access local or network resources, or else attacks password-...

Ludovic Ferre | 20 Apr 2012 | 4 comments

I encountered an issue a few weeks back that was a little strange, but I didn't need to pursue it as my Windows Server 2008 VirtualBox VM Decided to die upon installing some Software Update, but yesterday a customer contacted me on the very same issue.

The problem is that you cannot install Asset Management Suite via SIM after CMS was installed. The error occurs on the InstallReadiness check named "Upgrade Required".

The readiness check is encrypted so we cannot exactly see what it is verifying and what is failing, but I have a case going to backline to check this right now.

Let's see what the error comes from, but as I answered the customer today: No, there is no incompatibility between AMS and CMS 7.1 SP2.

Ludovic Ferre | 16 Mar 2012 | 0 comments

I have seen what I thought was a one off problem with a secondcustomerInventory Rule Management (IRM) web-service in Patch 7.0 is a key element of the Patch cycles, as its the single point of contact for the Inventory Rule Agent to get rule xml hashes and strings.

However this single point of failure is coming under serious stress in recent times, as I have seen two live systems encountering this very same issue.

Important note! This problem mostly impacts the 7.0 environment as Patch Management 7.1 SP1 and upward is unaffected due to changes in the patch compliance checks (we now have the Patch Assessment Tool instead of the Inventory Rule Management).

Now what is the issue? 

In the Notification Server application logs you will find messages related to EventId 2262 [1] and the InventoryRuleManagement application pool (as you have split the pool, right?). The messages are logged at regular...

Marcello D'Angelone | 24 Feb 2012 | 0 comments

If you wish to apply the registry change mentioned in  TECH109926 to several machines using SMP server you can perform the following steps:

  1. On the Notification Console, create a new "Client Job" and select  "Task" and Run Script
  2. Copy and paste the text below and select Command Script as script type  Click OK  

@echo off

net stop "awhost32"

reg add "HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\pcAnywhere\CurrentVersion\Host" /V "QuickADSGroupAuth" /D 1 /T REG_DWORD /F  

net start "awhost32" 

     3.  Use quick run or Create a New schedule to run the script on several computers.

in case of  x64 bit machines  the content of the reg add script...
ianatkin | 16 Jan 2012 | 1 comment

I attended a SQL Server user group just before christmas and I found it pretty illuminating. Well worth the trip out. Altiris administrators have to wear many hats, and SQL Server knowledge is more than useful -it's critical for a smooth running Altiris setup.

I strongly advise you join a SQL User group near you. At mine they provided free pizza and we could bring in a beer from the bar downstairs.... Not that this was my primary reason for going of course....

You might not of course understand what they are saying,  what they are doing, or even why they are doing it... but in time you might ;-)

And making connections with SQL admins could turn out to be very useful in a time of need. And, I am of course assuming you are already a member of your local Altiris Group... right??!?

Kind Regards,

Pascal KOTTE | 12 Jan 2012 | 8 comments

How, where to find the latest Architecture, Planning, Implementation and Design Guide for Altiris

There was a time where we were not having any "Architecture" guideline documentation for such complex Altiris framework... Now, we have a lot, and when TECHs are talking about the "Design" doc, they are not always talking about the same. ;-P

I found main 4 below: Please, provide any additional, update you’ll find in there :)

Symantec Management Platform Architecture and Design - Version 1.1 - (all the same doc name display 1.0 :) (last update 2010-07-15) 27 pages

Altiris IT Management Suite 7.1 SP2 from Symantec Planning and Implementation Guide

  That is the OFFICIAL one ! 350 pages !