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ianatkin | 16 Jan 2012 | 1 comment

I attended a SQL Server user group just before christmas and I found it pretty illuminating. Well worth the trip out. Altiris administrators have to wear many hats, and SQL Server knowledge is more than useful -it's critical for a smooth running Altiris setup.

I strongly advise you join a SQL User group near you. At mine they provided free pizza and we could bring in a beer from the bar downstairs.... Not that this was my primary reason for going of course....

You might not of course understand what they are saying,  what they are doing, or even why they are doing it... but in time you might ;-)

And making connections with SQL admins could turn out to be very useful in a time of need. And, I am of course assuming you are already a member of your local Altiris Group... right??!?

Kind Regards,

Pascal KOTTE | 12 Jan 2012 | 8 comments

How, where to find the latest Architecture, Planning, Implementation and Design Guide for Altiris

There was a time where we were not having any "Architecture" guideline documentation for such complex Altiris framework... Now, we have a lot, and when TECHs are talking about the "Design" doc, they are not always talking about the same. ;-P

I found main 4 below: Please, provide any additional, update you’ll find in there :)

Symantec Management Platform Architecture and Design - Version 1.1 - (all the same doc name display 1.0 :) (last update 2010-07-15) 27 pages


Altiris IT Management Suite 7.1 SP2 from Symantec Planning and Implementation Guide

  That is the OFFICIAL one ! 350 pages !

JKrauseCUSA | 06 Jan 2012 | 0 comments

Canon USA has a full time opening for a Senior Client Technologies Analyst at our Lake Success Headquarters. The ideal candidate will be an expert in Altiris Notification Server & Deployment Solution. The position can be viewed at:

If you or anyone you know is interested, please reach out to Jennifer Krause at

ianatkin | 20 Dec 2011 | 2 comments

Beta testing on the Symantec Management Platform is a pain. The hardware prerequisite for a responsive console throws the traditional workstation beta testing VMs out into the cold. Whilst they work, it's pretty frustrating beta testing when you're waiting ages for console refreshes.

So.. for this round of beta testing I decided to bite the bullet and get a OCZ RevoDrive for my beta testing virtual machines. The Revodrive 3 240GB capacity is more than enough to house my beta SMP server, domain controller, a site server,  some dhcp routers and a couple of client VMs.

I am not disappointed. HDTune registers drive transfer rates of over 400MB/s and 0.1ms access times. Even within a VMWare workstation VM, the times are sweet. When benchmarking within a VM, the most notable change is in the access time. Initial tests show this ballooning to over 0.7ms, but in context this is still 20-30 times faster than my harddisk!

My Windows 2008 R2 server VM...

R Gines | 13 Oct 2011 | 8 comments

Attached is a poll that we'd like to use to help us determine what supported Linux OS is most important to you. The Poll is open for several weeks so please make your opinion known!



stebro | 10 Oct 2011 | 0 comments

Recently, we have seen a lot of inquiries from organizations about controlling portable applications. Portable applications have been around for many years, but are becoming more prevalent and represent a new level of risk to customers that want to maintain the integrity of their operating environment. The good news is that there are methods to contain these applications – let’s take a look.

Portable applications are simply applications that are a self-contained executable that can be run from a USB drive, a network drive or a cloud drive (see Wikipedia: Portable Applications for more details). In the past, most Windows applications would install the main executable as well as a number of DLLs and resource files. In addition to file changes, most applications would use the registry to store settings. Portable applications have grown with the increased prevalence of USB drives and the...

InsentraCameronM | 05 Oct 2011 | 0 comments

Here are the steps to reopen a closed incident ticket in ServiceDesk 7.1:

  1. Open the ServiceDesk portal.
  2. Click on the Tickets tab.
  3. In the My Open Tickets webpart, find the closed ticket that you want to reopen and click on the ID, ie IM-000021.
  4. When the ticket’s process view page opens, on the right hand side of the page under Other Actions, click on Reopen.
  5. On the Reopen Incident Confirmation page, under Reason for Reopening, type a reason for reopening the ticket and click on the Reopen button.
  6. Review the text and then click close.
  7. Work the new ticket that is generated.

Note: The reopened incident will have the same title but a new ID.

Andrew Bosch | 20 Sep 2011 | 1 comment

Symantec has added support for Mac OS X 10.7 "Lion" in ITMS 7.1.  The updated Support Matrix can be found here: 

JimChud | 16 Sep 2011 | 1 comment

I recently had problems with agents not installing while migrating alot of machines from one Notification server to another.

I found this when looking at the agent install policies and found 70 or 80 machine without the default agents e.g. Inventory Plugin, Software Management Plugin, etc. after attempting to reinstall the agents and restarting them they were still not installing the agents.

I had a 5 minute blockout in place on the machines at system startup was stopping the agents from installing. After 10 minutes they should have tried again but it seems they couldnt find the information as they didnt seem to have they're codebase and had no idea what to do next.

Removing the blockouts in 'Settings > Symantec Management Agent > Settings > Symantec Management Agent Settings - Targeted' has resolved the issues on the machines.

Bourdin Laurent | 11 Sep 2011 | 1 comment

I wrote this words to answering in another bog entry, but I think these simple facts are so significant that they can be a stand alone blog entry if some product manager or devellopper read this blog.

Just for fun, some DS7.1 integration way :

- You have a wonderful tool to create PXE Preboot (Bootwiz). This tool include an agent (Dagent for DS6.9) and a way to include OEM (Dell, HP,...) tools. When you want to change the Agent (PECTAgent for DS7.1), the Symantec way is to drop the original agent and add the new agent through the OEM function. It's ... dirty ???

-You have a tool to replace tokens in your Tasks scripts. You want to implement a replacement token tool for unattend and sysprep files. Extanding the usage of Tokens is not a good idea, it's better to creat a new token replacement process without any user control (changing the %TOKEN% to @TOKEN) and put this tool directly on a dll on the PECTAgent. It's ... stupid

-You deploy a new...