Video Screencast Help

Endpoint Management Community Blog

Showing posts tagged with 7.x
Showing posts in English
Ludovic Ferre | 23 Jan 2013 | 0 comments

The Symantec product listing xml was updated Monday.

Here are the information we have from it:

File name: symantec_v2.pl.xml
File hash: 3e447dd07844f9fad531a3240215a11b
File date: 2013-01-18 15:37
File size: 13,990,445 bytes (~14MB)
Release date: 2013-01-21

From the Git commit [1] we can see the following changes:

 

  Add /solutions/7_1/mobilemgmt/7_2_sp2_1_rtm/symantec_mobileframework_7_2_sp2_1_x64.msi_info ...
Ludovic Ferre | 22 Jan 2013 | 1 comment

I just finished a remote session with a customer that found a computer from the database that is not sending data back.

I had received the log files yesterday and the log viewer was all red and blue. Upon inspection it was clear that the agent COM components are not working (not registered or unregistered), so no basic inventory, client session management or sub-agents could perform their normal tasks.

Still the agent was getting it's policy file from the server, but not being able to do anything with the given policy (given its state).

We checked the computer Windows logs and found nothing interesting in there, so we crafted a SQL query to detect other computers with similar issues:

select 
       distinct(s.ResourceGuid),
       i.Name, MAX(_eventtime) 'Last config request',
       MAX(s.ModifiedDate) 'Last Basic Inventory',
       MAX(s.createdDate) 'First inventory',
       DATEDIFF(d, max(s.modifiedDate),
       MAX(c....
Tim.Jing | 14 Jan 2013 | 5 comments

Items completed:

3 SMP servers, 1 parent, 2 child with hierchy completed.

SQL maintenence plan created per Symantec recommendations.

AD import completed.

Subnets manually created(We are using the 8 scheme which would have been tough to import)

Tested PCAnywhere functions, decent product, not very good at screen aspect ratios for such a mature product. Very bare bones?

Only issues are: 1 server had to be respun in VM and rebuilt becuase of various strange errors with SMP agent. Also some Java oddities when importing OS files, which thankfully can be bypassed by simply pressing cancell to the credential challenge(This was on XP and 7 desktops with the Symantec's proposed GP configuration in palce. But that error still persisted, attached is the photo of the error, on an XP machine you can press cancell and continue with the file upload).

The design of the product still irks me a bit for the options on Site Servers. Even with fiber...

Tim.Jing | 09 Jan 2013 | 2 comments

A few days in to the migration, have some questions came up. So lets go through it.

Our infrustructure is more like 1 huge building than 80 separate sites. The availability of having fiber connected to all the sattalite campuses means we can centrally manage as if they were in the same building. The problem is SMP isnt really designed for that kind of infrustructure. And the few issues we encountered are:

1. The technicians cannot manage the infrustructure in real time from 1 console. The amount of our clients meant we had to use hierchy, which means teh Parent server sees things later(Synch schedule). While all synched machines will be on the Parent server, any new clients will take 24 hours for the Parent console to see. Which means no OOB deployment from the parent Console.

2. Replication of packages maybe required as Task Servers, which means we would have to replicate our packages atleast 5 times(5 Task Servers). We dont need that as our San can handle the...

Rae Landua | 08 Jan 2013 | 0 comments

 

Altrinsic Solutions and NetX are offering a free webinar next week on "The Top Five Tricks to Optimize Your Altiris/SMP Environment." You can learn little-known deployment and configuration methods to fully leverage your Altiris investment.  It's filling up quickly so register now to reserve your spot!

 

 

http://www.netxinc.com/emails/tips_and_tricks_webinar/tipsandtricks.html

Ludovic Ferre | 01 Jan 2013 | 0 comments

Happy New Year Symantec and the Connect Community.

Today I updated my patch toolkit ([1][2]) with version 0.6.7, brining in a couple of features ontop of some project consolidation (nothing visible from the end-user standpoint but I have implementing a generic initializer and a config class that allow me to further consolidate the project codes).

Here are the features implemented in 0.6.7:

  • /severity=<severity>|* now has a wildcard token ("*") that allows users to select any severities instead of only one [available in both ZeroDayPAtch.exe and PAtchAutomation.exe]
  • /custom-sp=<sp_name> allows the user to specify a stored procedure name that will be executed [available in PatchAutomation.exe alone]

What's specially interesting in this case (and in the combination of both features) is that it is now possible to generate a result-set to be used in the tool based on what ever the end user want.

The /...

HighTower | 27 Dec 2012 | 7 comments

At the last couple of Symantec Endpoint Management User Group meetings I talked about a couple of things that can be done to improve the performance of your Symantec Management Platform.  I figured it would be best to summarize them in the group itself:

  1. The first one I mentioned had to do with changing the Kerberos authentication order in the IIS website from Negotiate > NTLM to NTLM > Negotiate
    http://www.symantec.com/business/support/index?page=content&id=TECH156006
     
  2. The second we just ran across this week.  Our 16 core, 24gb RAM SQL server was running a constant 80-90% CPU utilization and we were experiencing frequent deadlocks.  On Sunday, a deadlock/blocking situation corrupted our PMImport and broke Patch.  Very bad things happened.

    In any event, we found that the SQL Tuning guide had been updated by...

Ludovic Ferre | 20 Dec 2012 | 0 comments

I was asked today to help on a long running hierarchy replication task. I pointed my customer to the default report whilst I was searching a hand crafted SQL to do the same, with a slightly friendlier look to it.

I found it, so I sent it to them and I share it with the Community now:

select
		rs._eventTime as 'Event time',
		replace (src.name, '.15-cloud.fr', '') + ' --> ' +
		replace (dst.name, '.15-cloud.fr', '') + 
		case src.name when 'vbox-atrs5.15-cloud.fr' then ' (Down)' else ' (Up)' end as 'Details',
		cast(rs.TotalReplicationCount as varchar) as 'Objects (total)',
		cast (rs.FailedReplicationCount as varchar) as 'Failed',
		cast (rs.DataTransferred as varchar) as 'Size in KiB',
		cast (DATEDIFF(mi, rs.[StartTime], rs.[FinishTime] ) as varchar)AS 'Duration (mins)'
  from...
Tim.Jing | 19 Dec 2012 | 0 comments

If you can imaging a picture of Mount Ranier on a cloudy day. The towering structure is only partialy revealed, clouds camouflage the snow covered cap. leaving one a guess at what could be under the blanket.

We have alot of items to migrate ahead, including:

  1. A DS structure with about 300 packages vendor command lines and MSI built from Wise.
  2. An HII image in Windwos XP that has not changed since 2009.
  3. Wise to Admin Studio conversion.
  4. Windows 7 image.
  5. App Metering to block apps(If the header reading is better than version 6)
  6. Exploring virtual applications with Workspace Streaming.
  7. Mac OS image and software deployment.
  8. Symantec MDM.
  9. Customize console and training for the Desktop and service desk groups.

 

Should be a...

Ludovic Ferre | 17 Dec 2012 | 0 comments

I completed some refactoring and aggregated the 2 related Patch Automation projects [1][2] in the last week and so I can call the 2 programs a toolkit :D.

Some features from the changes are only code related (sharing code between the projects) but there's a major addition to both project: custom patch exclusion.

This is implemented via the database, and it leaves plenty of room for you to choose which bulletins are excluded. The code is written to exclude bulletin by name, from the content of a table or view named "PatchAutomation_Excluded".

And here is a sample implementation, that will prevent duplicate entries in the table and will give some added information (a timestamp when a new exclusion is added):

if exists (select name from sys.objects where type = 'U' and name = 'PatchAutomation_Excluded')
	drop table PatchAutomation_Excluded

create table PatchAutomation_Excluded (
	_id int...