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WiseUser | 06 Oct 2009 | 1 comment

1. Create your Office customization by running

setup.exe /admin

Which will open up the Office Customization tool

2. Select Create a new Office Professional Plus 2007 option

3. Take the settings as you want in the following set of options available

 a) Setup
 b) Features
 c) Additional Content
 d) Outlook

4. Save the resulting msp in the same directory

5. Run the  setup.exe with following option

 setup.exe /admin office.msp

Tips to update the patches

If we get any updates, say any patches from Microsoft then place it in Updates folder

Setup.exe has a logic to read and execute the newly found msp files from the Updates folder

WiseUser | 17 Sep 2009 | 1 comment

How to register a dll using Msiexec.exe /y and Msiexec.exe /z

1. Go to File Section where the file is present
2. Double click the file
3. Goto Self registration tab
4. Selct the registration Method as "Use order Specified below"
5. Hit ok

Goto MSi Script section and you can find corresponding custom action for registeration .

Why we do this type of dll\ocx registration Compared to self reg table is ?

If the dll registration gets wrongly captured in the self reg table then it will throw error upon installation . When we install using the above suggested method then it wont throw any error if dll is not getting registered.

neil_rogers | 17 Sep 2009 | 0 comments

I had a call from a customer yesterday.  They had a vulnerability that had to be fix by end of day, and it was 3 pm when I got the call.

He was not the deployment server admin, and had minimal access into DS, but the admin was not available.  Passwords were getting locked out due to the issue.

Opening up the console just pulled up the sql connection option.  So here are the few steps to check:

1.  Check what services are running, Altiris services need to be running, Altiris Deployment services (2-3 of them), and Altiris Express service, Restarting will show if the account is locked.
2.  Check the ODBC connections, Administrative tools, Data Sources (odbc) -> System -> (express service) -> test the connection
3.  Check SQL services to make sure they are running.

We went on to build a new job to deploy the patch, that is for another post.

WiseUser | 15 Sep 2009 | 0 comments

Error 1603 is a generic machine-specific issue .

One or more of the following fixes may resolve the error .

This error is known to occur on computers that do not have enough disk space for the installation.

The temp directory is not clean.

A certain file on the machine is locked. To fix this: Close all applications running in the background.

Reboot your computer.

Run the installation again.

WiseUser | 14 Sep 2009 | 0 comments

Msi error 1622 during an installation and uninstallation of an msi .

Cause : Error in writing a log file 

Example :  This Error may occur if we give a folder which is not present during installation or uninstallation

Msiexec /i Xtrader.msi /l*v c:\temp\install\ins.log

If you don't have a folder install under c:\temp the msiexec.exe may throw an error 1622

In order to overcome this issue create a folder before installation or uninstallation or use the existing folder say c:\temp .

WiseUser | 09 Sep 2009 | 1 comment
Scenario when this happens :
When we perform Uninstallation of an msi using a deployment tool when the user is not logged in \ non admin user is logged in
Error Log says :
Product: Roxio Media Manager -- Error 1402.Could not open key: HKEY_LOCAL_MACHINE\SOFTWARE\Roxio\\Preference.  System error 87.  Verify that you have sufficient access to that key, or contact your support personnel. Error 1402.Could not open key: HKEY_LOCAL_MACHINE\SOFTWARE\Roxio\\Preference.  System error 87.  Verify that you have sufficient access to that key, or contact your support personnel.
Solution :
Opening up the specific registry keys for the users .HKEY_LOCAL_MACHINE\SOFTWARE\Roxio
Kinetic | 04 Aug 2009 | 3 comments

Hello Connect!

I have decided to take on a personal challenge in an effort to teach and learn more about using the ASDK. I have been writing tools for work using ASDK1.4 for about 6 months and just started learning C#. Since then I've developed a few win apps that have saved a ton of time for both myself and coworkers using Altiris.

To celebrate the ASDK and to thank Symantec for giving us such an open and flexible tool for working with Altiris, I am going to write 30 tools using VBscript or C# in 30 days. I will blog about each tool and include short descriptions on the methods being used and the approaches I take to use them.

First a few acknowledgments. A big thank you goes to Screenbert! When I first set out to create an SWD package creator in the ASDK, it was his how-to videos that gave me the start. Without those guides, I probably would of found the learning curve...

erikw | 25 Jul 2009 | 1 comment

Often I get the question what the difference is between Vmware ESX and VMware ESXi.
The biggest difference off course is the price. Where VMware ESXi is free to download and use, VMware ESX cost a lot of money.

On the internet I found a site that explains the differences more then only the price.

Enjoy it.

G Ross | 17 Jul 2009 | 8 comments

Be careful when creating a custom inventory scan.
Created a custom inventory scan for reporting on .exe & .pst files for user's mapped drives to a file server.
One file server in particular was experiencing high CPU usage for a sustained period of time by the System Process.
After using Process Explorer we discovered it was SRV.sys service and 50 files were being read at a time, spanning a 2 TB volume with over 1 million files.  Users had read access to most of this drive and the custom inventory scan for user folders was scanning this drive.  On one particular day there were 800+ machines running this scan at the same time based upon the task status reports in Altiris.  Needless to say the cause was readily apparent and we removed the directory which pointed to the server having the issues.

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erikw | 15 Jul 2009 | 0 comments

Yesterday a high riks vulnerability was reported trhough Microsoft. The Vulnerability in Microsoft Office Web Components Control Could Allow Remote Code Execution.

More on this high risk ZERO DAY leak can be found on

There is no solution available yet so Microsoft recommends users to do a registry update to protect them selves from potential risk to lock out hackers.
The solution can be found on:

Be aware that...