Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.
Endpoint Management Community Blog
Showing posts tagged with Basics
Showing posts in English
riva11 | 25 Sep 2008 | 3 comments

Need to package a new driver or update an existing driver but you don't have any CD or information where to download this driver? Need to install a new Printer Driver, USB device, or Keyboard Drivers but your CD's are lost or missing?

Maybe a good idea is take a look on the NoDevice web site. In this site there is a large collection of drivers divided by company name and device type.

"Printer Drivers, Scanner Drivers, Video Drivers (Graphics Cards) and Sound Card Drivers. We offer tons of Motherboard Drivers, Chipset Drivers, USB drivers, CD Rom Drivers, Modem Drivers, Keyboard Drivers and Mouse Drivers."

Also included are helpful about articles for the beginners and advanced users about installation, configuration and removal.

NoDevice is available in...

arjain | 24 Sep 2008 | 0 comments

We all are aware of taking snapshots in Windows, but when it comes to Mac, we need to stop and think...

Here are few tips to capture screen shots for Mac users.

To take a screen shot of entire screen press Command + Shift Key + 3

For just a portion of the screen, press Command + Shift key + 4, cursor will change into crosshairs, now you can use to select whatever portion of your display you'd like to capture in a screen shot.

If you hit the spacebar after typing Command + Shift key + 4, cursor will replace by camera. With camera, you can take a screen shot of the Dock, the entire menu bar, a single open menu, the desktop, or any open window.

jjesse | 15 Sep 2008 | 6 comments

A great tool built into Windows Vista is the snipping tool. This little known tool is great for creating those screenshots you include with your Juice Articles.

To run the snipping tool for the first time open up your start menu and type in snipping tool.

The first time it is run, the tool asks if you would like to add it to the quick launch section of your taskbar. Since I use the quick launch bar a lot, I have added it.

Now when you run Snipping Tool, you can create a New Snip of the following type:

  • Free Form Snip: Allows you to draw with your mouse what you would like to snip
  • Rectangular Snip: Draw a box of what you would like to snip a shot
  • Window Snip: Do a snip of an entire window
  • Full Screen Snip: Snip the entire screen


TilakGovind | 11 Sep 2008 | 2 comments

This procedure contains general guidelines for running generated test cases. Each type of test case is more fully explained in its own topic. You can set the status for a test case or a test item.

Test cases are listed in the left pane of Test Expert.

These are some of the mandatory TESTS to be done.

Some tests are informational and might not require a Pass or Fail status for each test item. Example: When you run the Extra Files or Extra Registry Entries test cases, you see a list of items that were accessed but not installed. These items do not necessarily require a Pass or Fail status.

WiseUser | 10 Sep 2008 | 1 comment

Use the Legacy Setup Conversion tool to convert the following types of setup programs to Windows Installer format:

  1. Microsoft SMS Installer (.IPF or .EXE)
  2. Novell ZENWorks (.AXT)
  3. WinINSTALL (.TXT)
  4. WiseScript (.WSE or .EXE)
  5. InstallShield Professional (.IPR)

Here is the step by step Guide to extract the contents of Wise Script exe to .wsi file

  1. Double-click the Legacy Setup Conversion icon.
  2. The Select Source Format dialog appears.
  3. In the Select Source Format dialog, select the type of setup program you want to convert to Windows Installer format and click Next.

    The Specify Files Dialog appears.

  4. Specify the Source Installation and the Target Installation, as well as any other information that is required. For complete instructions on converting...
TilakGovind | 10 Sep 2008 | 1 comment

When packaging an application do you wonder which applications need a driver? Here is a simple method to double check.

Go to -> Setup Editor TAB -> Tables section and go to file table and search for .sys and .inf file entries.

If entries are there then you can conclude that it needs a driver.

TilakGovind | 09 Sep 2008 | 2 comments

How can you check to see if an application works with all other files with associated extensions?

After installing the application create one text file on the desktop and create one new folder.
Double Click -> Go to Tools Folder Option -> View

Choose Show all Hidden Files and Folders and uncheck Hidden Extension for known file types
Click Apply and OK.

Now go to that text file and change the file extension related to application then it will change in to that particular application icon.

TilakGovind | 08 Sep 2008 | 9 comments

For some applications which have ODBC drivers, you may question if the application has created an ODBC driver or not? This tip will help you answer that question.

Go to Control Panel > Administrative Tools. Double click ODBC and check User DSN and System DSN and File DSN. If the application used drivers, then there will be entries in any one of the DSN.


After installing the application go to C:\windows \ click ODBC.ini and checks if particular applications need any driver.

TilakGovind | 05 Sep 2008 | 1 comment

There is a situation that happens where we all get confused while working on excluding lists.

Then when you complete a Setup Capture, the resulting package contains both necessary and unnecessary information and entries for the installation. The unnecessary information should be removed so it is important to know which entries are extra and what information is not important.

This is where having a concise Exclusion list becomes invaluable in ensuring that only non-essential keys and files are removed from the MSI.

Exclusion List

An Exclusion list of Files and Registry Keys has been compiled over time and is constantly being amended and updated. The following is said list as it currently stands.

Search the Database for the following list of items below. Go to the Setup Editor > Tables Right Click >...

Screenbert | 05 Sep 2008 | 2 comments

I recently had someone ask the following after watching this Patch Management Video:

I have my environment ready to go I believe. But I'm wondering about the current Automatic Updates that they currently have. Does PM turn off the native MS auto updates that come down?

Altiris Patch Management does not turn off the Microsoft Automatic Updates. Both can run at the same time and whichever schedule is more agressive is the one that will patch first. If you want to turn this off, then you can use Group Policy to change this setting. You can also change the registry manually using a package through software delivery.

The key that will need modified is:


For the various...