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Showing posts tagged with Configuring
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petr_sanda | 28 Aug 2013 | 0 comments

Hi everyone,

I've recently fixed a simple problem and I would like to share it with you.

We have one huge package on the notification server which recently started to time out before update distribution points finished.

The solution is simple!

You need to increase the http timeout, which is by default set to 10 minutes.

Locate C:\Program Files\Altiris\Notification Server\Web\web.config and find a line which contains "httpRuntime executionTimeout". Change the value from 600 (in seconds) to something larger like 900.

Restart the Symantec and IIS services or just simply reboot and voila :)

This worked for me.

Aryanos | 04 Sep 2012 | 1 comment

Many companies like to use an DNS alias so that users can easily reach a web page. An example would be for users to just type in "servicedesk" into the browser and have it redirected to the Service Desk page. However, doing this in Service Desk is a little tricky to do because it may crash when only an alias is created when trying to reach http://servername/processmanager. Here are the steps to make it work properly:

  • Create a DNS Alias that points to <servername>.<domain>.local on your DNS server (
  • Go on the service desk server and open up IIS
  • Expand Sites and click on Default Web Site
  • Under IIS heading you'll see ASP. Right-click on it and Explore
  • Make a copy of default.asp
  • Edit default.asp to the following:
Select Case Request.ServerVariables("...
Oscar2564 | 25 Jul 2012 | 13 comments

Has anyone encountered a situation where you required that everyone in your Service Desk to administer all incidents? For example: If someone went on vacation and they forgot to reassign their incidents and someone else needed to pull the incidents from that other worker, how is this accomplished when dealing with workers in a custom group. 

These are the configurations of the group:

- Custom Group Name: Desktop Team
- Permissions: Copy permissions from Support II

- Workers are assigned to the Desktop Team
- Group Permissions: Can View, Can Edit, and Can not Administer
- User Permission: Can View, Can Edit, and Can not Administer

Support II has permissions to administer incidents but under a custom group this is not equal.

Thank you for you time!!

MicaPete | 15 May 2012 | 0 comments

This newly published guide is for network administrators who want to use Server Management Suite (SMS) 7.1 SP2 to manage Linux and UNIX servers.

Follow this link to download the guide:

The guide presents UNIX/Linux-specific information about:

  • Provisioning
    • Imaging
    • Scripted OS installation
    • OEM Hardware integration toolkits
    • Server configuration
  • Configuration Management
    • Symantec Management Agent for UNIX, Linux, and Mac
    • Discovery and Inventory
    • Patch Management for Linux
    • Software Management
    • Managed Software Delivery
    • Virtualization Management
  • Server Health
    • Monitor Solution and Monitor Packs
    • Event Console
    • Historical and Real-Time Monitoring
  • Process Automation - Built-in Workflow Capabilities...
vikasj | 05 Jan 2012 | 0 comments

We purchased an HP Compaq desktop which has Windows 7 and recovery partition buit in. We tried to deploy a Windows XP image on the same model but it fails every time after the completion of deploy image task.

In the Deployanywhere.txt logs we found critical drivers were missing, but all the necessary drivers were present in the Driverdsb.

Next we tried to install the operating system through our Volume License CD Key, but after verifying all Windows files it gives a blue dump. After that we found it is related to some Hard Disk setting in BIOS.

It is not a drivers problem.

We changed the BIOS SATA Emulation setting from AHCI to IDE mode and my image deployment problem on HP Compaq 6200 desktop with Windows 7 and recovery partition built in is quickly resolved.

On it I selected two tasks:
1. Deploy Image (Deployanywhere option should be ticked)
2. Reboot to production

sdmayhew | 01 Dec 2011 | 0 comments

Issue – VM server Farm is spiking CPU utilization

Problem summation: Utilizations are seen at rates 70-90% utilization of host CPU for 1-5 seconds. Trigging monitor alert and email to support

What it looks like is that servers are not being excluded from the workstation inventories.

·         Collect Delta Software – Daily at 11am local machine time

·         Collect Full Inventory- Weekly at 10am local machine time

·         Collect Delta Hardware Inventory  -- Weekly at 2pm local machine time

Server data classes were excluded from the previous inventory collections. These are collected with Collect Delta Server (once a week) , Collect Full Server ( once a month)

The setting is a OOB setting from Symantec.

Fix is create filters that would exclude...

Vaibhav Sharma | 29 Nov 2011 | 1 comment

This is a frequently asked question on forum about required IIS7 settings for Package Server configuration and there are how-tos available. But I though to put it in a simple manner in form of image which much easier in understanding. Where “red circled” are only not required components

Hope this would be helpful.


Vaibhav Sharma

Triinu Gross | 30 May 2011 | 0 comments

Barcode Solution lets you speed up asset data entry, reduce errors, track and audit assets, and manage your inventory. Barcode Solution is part of the following suites:

  • Altiris™ Asset Management Suite from Symantec™
  • Altiris™ IT Management Suite from Symantec™

Before you can use the features of Barcode Solution, you must set up your environment.

The article at the following link explains how to do that: Setting up Barcode Solution

sdionne | 22 Jul 2010 | 0 comments

This information comes from Technical Solutions Expert Ben Markowitz

Have you ever wondered what is taking up space on your file servers? Altiris Inventory Solution includes a report titled ‘Disk usage by file extension’. While this is an excellent starting point, the default list of file extensions may not cover your needs.

Modifying the list of extensions was achieved in Inventory 6 with the utility ‘apedit.exe’. This utility has been retired in Inventory Solution 7; it is still, however, a relatively easy task.

The entire article can be read here: Recovering Lost Storage Space with Altiris Inventory Solution 7

Oscar2564 | 05 May 2010 | 1 comment

Hello Everyone, 

I was curious if anyone has encountered a similar issue using the external ID as method for the use of auto closing an incident. I use a query to pull a date into the external Id field for the waiting and resolved status. It will evaluate the if the status is ready to commit an edit to the incidents that match the query results. Up till last week this worked fine but just recently it failed and I have narrowed it down to the following error. Any help on this issue is greatly appreciated.

This query no longer works due to an error generated:
Error Generated: Conversion failed when converting datetime from character string.
workitem_number AS 'Ticket_Number'