Endpoint Management Community Blog

How to Create a DNS Alias for the Symantec Service Desk Process Manager Page

Aryanos | 04 Sep 2012 | 0 comments

Many companies like to use an DNS alias so that users can easily reach a web page. An example would be for users to just type in "servicedesk" into the browser and have it redirected to the Service Desk page. However, doing this in Service Desk is a little tricky to do because it may crash when only an alias is created when trying to reach http://servername/processmanager. Here are the steps to make it work properly:

Create a DNS Alias that points to <servername>.<domain>.local on your DNS server (http://support.microsoft.com/kb/168322)
Go on the service desk server and open up IIS
Expand Sites and click on Default Web Site
Under IIS heading you'll see ASP. Right-click on it and Explore
Make a copy of default.asp
Edit default.asp to the following:

Select Case Request.ServerVariables("HTTP_HOST")...

Service Desk 7.1: Permissions for Workers within Custom Groups - Administering All Incidents

Oscar2564 | 25 Jul 2012 | 13 comments

Has anyone encountered a situation where you required that everyone in your Service Desk to administer all incidents? For example: If someone went on vacation and they forgot to reassign their incidents and someone else needed to pull the incidents from that other worker, how is this accomplished when dealing with workers in a custom group.

These are the configurations of the group:

- Custom Group Name: Desktop Team
- Permissions: Copy permissions from Support II
- Workers are assigned to the Desktop Team
- Group Permissions: Can View, Can Edit, and Can not Administer
- User Permission: Can View, Can Edit, and Can not Administer

Support II has permissions to administer incidents but under a custom group this is not equal.

Thank you for you time!!

Linux and UNIX Management with Server Management Suite

MicaPete | 09 Oct 2012 | 0 comments

This newly published guide is for network administrators who want to use Server Management Suite (SMS) 7.1 SP2 to manage Linux and UNIX servers.

Follow this link to download the guide: http://www.symantec.com/docs/DOC5583

The guide presents UNIX/Linux-specific information about:

Provisioning
- Imaging
- Scripted OS installation
- OEM Hardware integration toolkits
- Server configuration
Configuration Management
- Symantec Management Agent for UNIX, Linux, and Mac
- Discovery and Inventory
- Patch Management for Linux
- Software Management
- Managed Software Delivery
- Virtualization Management
Server Health
- Monitor Solution and Monitor Packs
- Event Console
- Historical and Real-Time Monitoring
Process Automation - Built-in...

HP Compaq 6200 Desktop Image Capturing

vikasj | 05 Jan 2012 | 0 comments

We purchased an HP Compaq desktop which has Windows 7 and recovery partition buit in. We tried to deploy a Windows XP image on the same model but it fails every time after the completion of deploy image task.

In the Deployanywhere.txt logs we found critical drivers were missing, but all the necessary drivers were present in the Driverdsb.

Next we tried to install the operating system through our Volume License CD Key, but after verifying all Windows files it gives a blue dump. After that we found it is related to some Hard Disk setting in BIOS.

It is not a drivers problem.

We changed the BIOS SATA Emulation setting from AHCI to IDE mode and my image deployment problem on HP Compaq 6200 desktop with Windows 7 and recovery partition built in is quickly resolved.

On it I selected two tasks:
1. Deploy Image (Deployanywhere option should be ticked)
2. Reboot to production

VM server Farm is spiking CPU utilization

sdmayhew | 01 Dec 2011 | 0 comments

Issue – VM server Farm is spiking CPU utilization

Problem summation: Utilizations are seen at rates 70-90% utilization of host CPU for 1-5 seconds. Trigging monitor alert and email to support

What it looks like is that servers are not being excluded from the workstation inventories.

· Collect Delta Software – Daily at 11am local machine time

· Collect Full Inventory- Weekly at 10am local machine time

· Collect Delta Hardware Inventory -- Weekly at 2pm local machine time

Server data classes were excluded from the previous inventory collections. These are collected with Collect Delta Server (once a week) , Collect Full Server ( once a month)

The setting is a OOB setting from Symantec.

Fix is create filters that would exclude...

Required IIS7 settings for Package Server (Only Image Presentation)

Vaibhav Sharma | 29 Nov 2011 | 1 comment

This is a frequently asked question on forum about required IIS7 settings for Package Server configuration and there are how-tos available. But I though to put it in a simple manner in form of image which much easier in understanding. Where “red circled” are only not required components

Hope this would be helpful.

Thanks,

Vaibhav Sharma

Setting up Barcode Solution

Triinu Gross | 09 Jun 2011 | 0 comments

Barcode Solution lets you speed up asset data entry, reduce errors, track and audit assets, and manage your inventory. Barcode Solution is part of the following suites:

Altiris™ Asset Management Suite from Symantec™
Altiris™ IT Management Suite from Symantec™

Before you can use the features of Barcode Solution, you must set up your environment.

The article at the following link explains how to do that: Setting up Barcode Solution

Recovering Lost Storage Space with Altiris Inventory Solution 7

sdionne | 27 Jul 2010 | 0 comments

This information comes from Technical Solutions Expert Ben Markowitz

Have you ever wondered what is taking up space on your file servers? Altiris Inventory Solution includes a report titled ‘Disk usage by file extension’. While this is an excellent starting point, the default list of file extensions may not cover your needs.

Modifying the list of extensions was achieved in Inventory 6 with the utility ‘apedit.exe’. This utility has been retired in Inventory Solution 7; it is still, however, a relatively easy task.

The entire article can be read here: Recovering Lost Storage Space with Altiris Inventory Solution 7

Auto Close Notification Policy will not pull GetDate() properly

Oscar2564 | 10 May 2010 | 1 comment

Hello Everyone,

I was curious if anyone has encountered a similar issue using the external ID as method for the use of auto closing an incident. I use a query to pull a date into the external Id field for the waiting and resolved status. It will evaluate the if the status is ready to commit an edit to the incidents that match the query results. Up till last week this worked fine but just recently it failed and I have narrowed it down to the following error. Any help on this issue is greatly appreciated.

This query no longer works due to an error generated:

Error Generated: Conversion failed when converting datetime from character string.

SELECT
workitem_number AS 'Ticket_Number'
FROM
...

Symantec Workflow 7's Ticketing Functionality and Reporting

WEVO Group Developers | 03 Feb 2010 | 0 comments

Now with Workflow 7's ticketing and reporting functionality you can add status and reporting to your processes quickly and easily.

I recently had to build a "Proof of Concept" (POC) for a client proposal that we are working on. The client wanted to generate reports using Workflow to track a process for auditing purposes.

Now as many of you know, in past versions of Workflow we would've had to create a report like this in a couple of different ways: we could have developed a Web Forms Reporting Dashboard or a SQL Reporting Services report. Both of these options would have required some significant development time and additional cost to the project.

Ticketing Functionality

Some of the new ticketing functionality that was created for ServiceDesk 7 in Workflow allows us to develop these reports quickly and easily.

I think it is important to note the ticketing functionality wasn’t developed...

Endpoint Management Community Blog

Issue – VM server Farm is spiking CPU utilization

Fix is create filters that would exclude...

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