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BRING | 03 Aug 2007 | 0 comments

What a frustration. You click on your Inventory task and all of the sudden you see the following error: "Error when node clicked: An unexpected exception has occured during CreateInstance."

Read on for the remedy.

Well, the solution to this issue is not a simple as you might think. KB Article 36366, found at https://kb.altiris.com/article.asp?article=36366&p=1 gives the best solution to making sure that you database is ready to handle to load that inventory solution can apply.

The bulk of the resolution to this issue comes...

EFMagnuson | 02 Aug 2007 | 9 comments

To close, or not to close, that is the question many of us face while staring at an aging list of help desk tickets. Here's the process one Juice reader recently implemented to save his staff a couple hours a week and (you're way ahead of me) get some closure. :)

The Eminent Problem

When an Incident is resolved our Helpdesk workers place the Incident into "Resolved" status (in our previous system this was "Resolved: Pending Follow-up"). All of our reporting metrics and notifications have been altered to count "Resolved" status Incidents in much the same way as "Closed" status. However, due to the intrinsic differences between the two statuses we still have need for the "Closed" status and to pull separate metrics on Closed verses Resolved Incidents. When an Incident is placed in Resolved status the requestor (contact_name/...

riva11 | 30 Jul 2007 | 1 comment

During remote installation or will running a command script on a remote computer, I prefer to hide as much as possible from the remote computer's display. I've found that even if software installation can be done in a silent mode, there are some things, like OS scripts, that are not hidden. Here are a few tips to make sure you aren't exposing too much to prying eyes.

To hide some time jobs running on the user desktop, I found an easy way and is send a lock workstation command. Using the following method during an installation the only screen displayed is the logon screen. Nothing else is shown.

After this command the user does have to log in again. But it does enable you to run short scripts or use off-hours periods to run your scripts without them appearing on the screen.

Here is the script:

@Echo off
rundll32.exe...
Joel Smith | 30 Jul 2007 | 0 comments

Recent erroneous reports regarding scalability of Altiris Out of Band Manager have occurred. The following Q&A was developed with Intel input and approval and corrects this misinformation. This document is intended to be used reactively if you encounter this misinformation.

Problem statement:

Altiris® Out of Band Management Solution 6.1 (OOBM) only supports up to 100 clients, is not scalable, and therefore not an enterprise solution.

Correct Statement

Altiris™ Out of Band Management Solution 6.1 (OOBM) is fully scalable and provides critical enterprise solutions support including out of band desktop provisioning, alert response and resolution and secure power management. Altiris OOBM should be used with Intel® AMT Setup and Configuration Service (SCS) 1.3 revision to avoid scalability limitations inherent in earlier firmware versions.

Background:

We encountered scalability issues when using Altiris™ Out of Band...

Terry Cutler | 18 Jul 2007 | 0 comments

Each time an Intel® AMT capable device boots, data (listed below) is recorded into the NVRAM (non-volatile RAM).

Thus if a variance occurs between system boots, an alert is noted within the Intel® AMT logs and event manager. In addition, should a replacement part be needed, the exact data can be obtained.

Motherboard:

  • Manufacturer
  • Product
  • Version
  • Serial Number
  • Asset Tag

CPU:

  • Manufacturer
  • Type
  • Family
  • Speed

Memory:

  • Manufacturer
  • Speed
  • Size
  • Serial Number
  • Asset Tag

Hard Drive:

  • Model
  • Serial Number
  • Size

The opinions expressed on this site are mine alone and do not necessarily reflect the opinions or strategies of Intel Corporation or its worldwide subsidiaries.

cnpalmer75 | 17 Jul 2007 | 3 comments

Who hasn't heard of PSTools??? Well then crawl out from under that rock, outta that hole or outta your parents' basement just for a minute. Here's a great GUI front end to the ever popular command line toolset.

The GUI can be found here: http://www.dadsproject.com/FePsTools/fepstools.htm

Editor's Note: If you haven't heard of PSTools (like me) you can learn more here.

SK | 11 Jul 2007 | 1 comment

You all probably know that the AeXConfig.exe utility is used to run the database installation and removal side of our [Altiris] product installs, but did you also know that it can be used to install licenses, change the AppId, etc?

Here's the tool's full syntax. Knowing this is the first step to AeXConfig nirvana:

[/svcid user:<user name> password:<password>]  Sets the Application Identity
[/db dbserver:<server name> dbname:<database name> dbusername:<db user name> dbpassword:<db user password> dbtimeout:<db timeout>]  Database credentials
[/configure <Path to product installation xml file>]  Configure the database side of a product install
[/unconfigure <Product installation GUID> [/deleteitems] ]  Remove products database objects
[/installlicense <Path to license file>]  Installs licenses
[/validate <ProductInstallationConfigFile>]  Validate a product install
[/launchinstallwizard]  Opens http...
riva11 | 10 Jul 2007 | 2 comments

During Windows client preparation, most of the corporate programs I work with create a shortcut icon on the user's desktop.

I prefer to maintain a computer clean of programs used infrequently. For example, Adobe Reader and other viewers normally are executed from a folder or e-mail attachement, not by launching the program from a shortcut on the desktop.

For this reason in my installation process I have a list of shortcut icons to remove from the desktop.

The traditional way to remove a shortcut icon is to drag it to the Recycle Bin or press the Delete key.

But I've found using a process is the best way to automatically remove these pesky icons for you.

In this example I decided to remove the PDFCreator shortcut. It is normally created during installation in the All User Profile folder.

In the DS console is...

rx7turbo1 | 25 Jun 2007 | 3 comments

I stumbled upon the #SVS IRC channel this weekend and thought Wouldn't it be great to have a real-time chat for other Altiris products? Since FrankB was listening, my wish was granted! #NSConsole IRC was BORN!

The same options apply:

  1. You can download the custom GUI (see below)
  2. You can download your favorite IRC client (I like mIRC http://www.mirc.com/) and use the settings:

Address: legionquest.xs4all.nl

Port: 6667

Channel: #NSConsole

*Note: The /join #ChannelName command can be used from any of the clients within the private section.

If you are like me, you enjoy real-time communication and informative chats. Frank is a true asset to the community for putting this together for us and within minutes, I learned more about SVS as opposed to hours browsing forums.

Now that #NSConsole is born...

riva11 | 22 Jun 2007 | 0 comments

Quello che cercavo era un metodo per installare nei miei computer l'Agente Altiris in maniera silenziosa. Per questo motivo, ho cercato la documentazione necessaria per trovare il metodo migliore. In Notification Server 6.0 SP3 Reference (e precisamente nelle pagine 15 e 16 per maggiori dettagli) viene spiegata la strada migiore per come poter fare questa operazione. La script seguente è quella che regolarmente utilizzo per questa installazione:

@ECHO OFF
ECHO Installing Altiris Agent
aexnsc.exe -s -a ns="ServerName" NOSTARTMENU NOTRAYICON /s /NOADDREMOVE
Exit

Per la lista dei comandi, con dettagli relativi al loro utilizzo, fare riferimento alla documentazione citata in precedenza.

Per trovare il file "aexnsc.exe" , seguire il seguente percoso : "C:\Program Files\Altiris\Notification Server\NSCap\Bin\Win32\X86\NS...