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Showing posts tagged with Configuring
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eorme | 10 Jan 2007 | 0 comments

Sometimes when working with specialized hardware, such as SCSI controllers, strange NICs, or other obscure hardware, buggy drivers can seem impossible to get around. I have had this problem for a long time and found a utility online that will help diagnose these problems.

Step 1:

Go to: http://www.nirsoft.net/utils/driverview.html
and download DriverView, a free utility for viewing drivers.

Step 2:

Using the Boot Disk Creator, edit your PXE image and put this little 32kb executable in your systemroot directory.

Step 3:

Create a WinPE script that simply has the word "pause" in it, and boot your machine.

Step 4:

When WinPE boots (whether or not it is able to load the NIC driver) you'll get a command prompt (you may need to maximize it from the lower left hand corner). Run X:\i386\driverview.exe and you'll be able to see all drivers that are loaded...
BRING | 09 Jan 2007 | 0 comments

If the error: "...failed with System.OverflowException: Value was either too large or too small for an Int32" appears in the Altiris logs after an Local Security Solution inventory, this explanation and solution should help you get back on track.

The log entry that points out the problem:

Thread ID: 5372
Module: AltirisNativeHelper.dll
Source: MSoft.ResourceDataTable2
Description: Column loading for row in dataclass: a2e5e8a3-8d87-4595-a669-8ac4346e4d5e, Resource e3dac727-73db-4c11-bbd9-0259d33f5444 column = c3, row = '"row c1="0" c2="0" c3="4294967295" c4="-1" c5="0" c6="0" c7="1800" c8="1800" />' failed with System.OverflowException: Value was either too large or too small for an Int32.
   at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
   at MSoft.Resource.ResourceDataTable2.ConvertColumnValue(DataColumn dc, String strValue)
   at MSoft.Resource.ResourceDataTable2.LoadRows(XmlReader dataReader). 

...
sidus | 05 Jan 2007 | 2 comments

Q:
Hi Folks,
We are implimenting bar code solution and are in need of some help with a little bit of customization. What we would like is to build a dynamic list that pulls all the users in the company to our hand held and stores them in a combo/drop down box so we can assign them as machine owners.

Since it would have to be dynamic, I imagine it would have to be SQL of some sort, but I can't for the life of me get it to work. Any bar code gurus out there willing to lend a hand?

A:

In the current version of Barcode Solution, without customization, you can download users to the handheld. That option is presented as a dropdown menu on the barcoder. Browse to Configuration > Solutions Settings > Assets and Inventory > Barcode Solution > Download Profiles and configure the profiles for the users (workers) that will be scanning the assets. Then in the Download Configuration section, select the supporting...

dlmcduff | 03 Jan 2007 | 7 comments

Q:
We have the CMS Level 1 and Software License Compliance Suite. The purpose of the SLC Suite was to enter software license purchase information into the NS dbase and have that license information check against the software information collected in the Inventory Solution. How do I configure the Software License Compliance Suite to simply allow me to enter software purchase info (software name, date purchased, quantity, etc.) and view a report that shows me my total number of purchased software licenses versus my total number of installed licenses for one or more software applications?

The Asset Control and Contract Management Solution Product Guide is CRAZY! What I need is someone's Best Practices guide that lays out procedures for initial configuration, procedures for inputing new software purchase info, and relevant reports showing compliance status.

A:
The following is the standard way in which I work with...

Mauricem | 02 Jan 2007 | 9 comments

Q:
The number of systems supported by the latest version of Dell Client Manager is extremely limited. I noticed when using the OpenManage console that the list of supported model types is only about 43.

The guide says: "Management capabilities for certain older models as well as Dell Inspiron notebooks and Dimension desktops are limited to discovery only."

The only reason I ask is that the older version of OpenManage worked with most of the systems in our environment and I'm surprised that the capabilities of the tool are now so limited.

Does this mean that we can only do tasks like BIOS updates and alert notifications for supported systems? Are there plans to include legacy systems as well? Is there a way to manually extend the system list to other version?

Thanks

A:
Great questions, Mauricem.

Currently, Dell OpenManage does not support the Inspiron and Dimension line of...

lordmithrandir | 29 Dec 2006 | 14 comments

Installation of Windows using Linux automation can take 3-6 hours on some systems. This is caused by the memory manager in FreeDOS. Here's a trick that could cut your install time from hours to minutes.

FreeDOS is used to kick off the installation of Windows, because the Windows installer can't run in the Linux environment.

To speed up the installation of Windows, use boot disk creator to install the MS-DOS files.

You'll need a Windows 98 CD to do so.

You don't have to create a DOS PXE image, you only need the MS-DOS files on your system. The Linux scripts will detect that smartdrv.exe is available and use that instead of the FreeDOS memory manager. This will shorten your Windows installations to about 30-60 minutes.

davidm | 21 Dec 2006 | 15 comments

How cool would it be if you could carry your imaging toolkit in your shirt pocket?

Imagine the look on your significant other's face when you're Johnny-on-the spot and offer to re-image the in-law's system before dinner?

Well, maybe that's a stretch (and maybe the look wouldn't be one of pride) but, alas, Deployment Solution does support imaging clients from bootable USB devices. Read on to learn how.

To image computers from a USB thumb drive device do the following:

  1. Format the USB drive using HP's USB Disk Storage Format tool as FAT and make it a DOS startup disk.
  2. In Boot Disk Creator, create a new automation boot disk while creating a new configuration.
  3. Select Bootable disk - Removable disk to install on the USB drive.
  4. Copy HIMEM.SYS to the device.
  5. Copy...
jpbeyer | 11 Dec 2006 | 5 comments

Today we experienced a problem with our Help Desk product in conjunction with using e-mail. We started getting rejected e-mail messages from the Help Desk product that contained a message at the bottom that said "E-mail inbox POP3 protocol failure" (followed by some random text).

When submitting an e-mail to the Help Desk Ticket Submission e-mail address, a new incident was not being created in the Help Desk product.

Furthermore, e-mail notification for manually created incidents were not getting sent out.

After digging around we found that the mailbox contained an e-mail message (a real Help Desk request) that had a 399MB file attachment. The e-mail account has a 250MB quota. We deleted the email message with the large attachment and after a minute or so, notifications started working again and we were able to create new incidents via email.

BRING | 11 Dec 2006 | 3 comments

Office 2003 patches w/ batch files on Citrix Servers are failing. A 9009 error appears in the log files. As the batch file executes, it seems to not be able to find the executable file for the patch. Essentially, it is attempting to call the file from a folder where the file is not located.

Environment

Patch Management 6.1 and 6.2

Cause

An entry in the HKLM\Software\Microsoft\CommandProcessor\Autorun subkey was executing prior to the contents of the batch file. The Autorun value was 'CD\'. This, or any entry takes precedence and executes. In this case, because the patch was opening a separate command processor (CMD.exe), the HKLM Autorun entry executed prior to the batch file running, and changed the directory back to the root of the current drive, in thie case 'N:' Normally this should have been 'N:\Temp\cache or %temp%\cache.

For further information, see...

SandyF | 09 Nov 2006 | 2 comments

When a satisfaction survey is submitted in the Helpdesk, the string "A satisfaction survey was processed." displays at the top of the comment. Satisfaction surveys can be used for other purposes which would then require changing the string to something more generic.

Here is what you need to do:

Add a string override via the standard customization technique. The new string should have an id of "fmtIncidentRatingComment" and a single replacement parameter to hold the values:

<string id="fmtIncidentRatingComment">My custom comment.#cr;{0}</string>

The #cr; inserts a carriage return between the comment and the replacement parameter.

String Override

This is a portion of the custom.config file in the AeXHD directory:

<resourceLibs>
   <resourceLib file="CustomStrings.xml" path...