Having issues with the AMTConfig service and don't mind reading debug logs, or you need to escalate an issue to Intel or Altiris? The following process can capture debug logging for the AMTConfig service.
Here's how to enable logging for the Intel SCS Service (AMTConfig) in conjunction with Out of Band Management Solution and Provisioning.
Debug logging of the SCS service and the SOAP API web service components is turned off by default, which means that the log files (scs_win_server.log, scs_server.log) will not be created.
Turn on Debug Log
Create the following registry key on the service's machine:
HKEY_LOCAL_MACHINE\SOFTWARE\Intel\AMTConfServer\Log\LogLevel – Optional values 'V' for verbose, 'W' for warnings and errors, 'E' for only errors.
If the above registry key is not created then the debug insertion is turned off.
Set the Log File Name