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Endpoint Management Community Blog

Showing posts tagged with Performance
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Improving NS & IIS Response in Large Environments
Screenbert | 29 Mar 2007 | 5 comments

There is a KB article available for "Common problems for very large environments" and is #26878. Particularly interesting is the last item under NS relating to IIS and .NET's debug mode for asp pages.

Quite a few solutions that are out right now that mistakenly have Debug enabled. This causes additional load on IIS / NS server.

Turning the debugging off on the asp.net pages should help in these three areas according to the KB article.

  1. The compilation of ASP.NET pages takes longer (since some batch optimizations are disabled)
    This can be seen in the initial viewing of each NS console page
  2. Code can execute slower (since some additional debug paths are enabled)
  3. Much more memory is used within the application at runtime
    This is of particular importance on NS servers with 2GB of...
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The Benefits of Disabling System Restore
trb48 | 07 May 2007 | 9 comments

Windows XP comes with a number of cool features -- some of which many of us haven't had time to explore enough to fully understand. One such feature is System Restore. Here's some info about the System Restore feature and a suggestion as to when you might want to switch it off.

System Restore periodically takes a snapshot of your computer. You can use the snapshots to restore your computer to a previous state. Windows automatically and regularly makes snapshots to help save your neck when your computer unexpectedly dies. Some programs will actually create a snapshot before they install themselves -- just in case.

If, for example, you are using SVS to test applications, or your solution to...

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Monitor Your Server's Sensor Values in Real Time
eorme | 07 Jul 2009 | 0 comments

Suppose you have a server that is having some heat issues or perhaps other problems that are related to its onboard sensors. If that server has a BMC (Base Management Controller), you can monitor its sensor values from any machine on its subnet in real time using sensor.exe included with Deployment Solution for Dell Servers.

I will use the example of monitoring the fan speed on a given server. First, I open a command prompt and browse to my Dell Directory (usually C:\Program Files\Altiris\eXpress\Deployment Server\Dell)

I then go into atools\power\ipmiutil

Inside that folder is a utility called sensor.exe. Using the following command I can print out all sensor values:

sensor -U root -P calvin -N 192.168.2.24

I then get a long printout of each sensor. I look...

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Notification Server and Dual GUIDs
BRING | 29 Nov 2006 | 0 comments

My Notification Server had its mind set on creating a second GUID. I'm not sure why, but it looked problematic. Here's what we did to solve the problem.

Problem/Symptoms

My Notification Server is creating a 2nd GUID for itself. After merging, it goes away, but after a config request it comes back.

Environment

NS 6.0.6074 Sp3 R1

Cause

This Notification Server had been upgraded from a previous virtual machine, and the NS database had reference for this machine. Combined with fact that a new alias for the server was developed, this confused the NS and caused the 2nd resource to be created and recreated.

Resolution

Deleted both instances of this server in the NS. Updated Config, and the problem was resolved.

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Prevent Unauthorized Changes to Incident History
macten | 11 Jun 2007 | 5 comments

I was recently asked to figure out how to prevent workers from changing the contents of an incident's history and it turns out this is easier than you might think.

First of all, unless you have already done so, you should follow the customization guidelines as described in the Helpdesk documentation to utilize a customized WorkItemView.ascx template. Once that is done simply search for this line...

[aw:HyperLink ID="imgEditComment" RunAt="server" Command="editItemComment" ImageUrl="icnEdit" ToolTip="sidTipEditComment" Wrap="False"]

...in your custom WorkItemView template and change it to....

[aw:HyperLink ID="imgEditComment" RunAt="server" Command="editItemComment" ImageUrl="icnEdit" ToolTip="sidTipEditComment" Wrap="False" privileges="privAdminister"]

Note: due to the...

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Customizing Helpdesk Solution
bartdecock | 29 May 2007 | 8 comments

Q:
Is there a way to add an extra text box on the client page where they have to fill in their cost center in case of purchasing assets?

Can the cost center come from notification server or do they have to fill in manually? Can it be saved somewhere so that workers see it in their console?

Thanks in advance

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Can the Web Server portion of Notification Server be run on a separate computer?
BRING | 29 May 2007 | 0 comments

Q:
Can the web services portion of Notification Server be run on a separate server? Many larger companies like to divide the services to reduce the load on a single computer and to distribute processing -- Web services (IIS) on one server, applications on another, and database services (SQL) on a third, etc.

A:
No, only the database services and data may be housed on a separate server. The web services are a very integral portion of Notification Server, and therefore cannot reside on separate computers.

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Make the Current Machine the Top Choice in the Asset Dropdown List for End Users
John Doyle | 05 Jun 2007 | 7 comments

In the standard Helpdesk code, the winuser console (My Helpdesk Console) provides end users with a dropdown list which will allow them to specify the name of the asset that has the problem. This is populated by the list of assets associated with the user and the first and hence default record is set to None.

While this default behavior might be valid for many organizations, others may consider it a potential drawback for the following reasons:

  1. The end user may not know the name of the machine they are using.
  2. There is no obligation on the user to select an asset and most users do not appreciate the utility of selecting the resource. They just want their problem fixed as soon as possible and may not be in a very good mood. They may not even notice the dropdown list.
  3. The resource may not be associated to the user and so may not show up in the list.
  4. In some situations there is not a fixed relationship between users and computers.
    5. ...
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