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Endpoint Management Community Blog
Showing posts tagged with Compatibility
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trb48 | 09 Apr 2007 | 1 comment

Windows Vista marked a brand new way to approach imaging. This brand new OS has caused all of us to re-learn our way around administering computers. Luckily, Microsoft has released a ton of resources to help us all figure out how to tackle this new IT challenge. Below is a list of Vista resources you cannot do without:

jsjj01 | 06 Apr 2007 | 8 comments

Have you ever tried to package an application only to see it blow up on you? We have all experienced the mysterious errors during software installations. How do we take an EXE and turn it into an MSI file? What switches are where and what exactly do they do? How do we do a complete install instead of a typical install? I have included some links that have helped me "master" the art of application packaging. Enjoy!

http://www.appdeploy.com/

http://support.microsoft.com/kb/227091

http://www.dell.com/downloads/global/power/ps4q05...

Screenbert | 29 Jan 2007 | 9 comments

Many times packagers use merge modules for applications to prevent conflicts when uninstalling that application later on. Here's a "best practice" to keep in mind when using merge modules.

There are drawbacks to merge modules, such as if a patch comes out for something in that module. You would then have to create a patch for each application you have.

You may find that it is better to ban merge modules altogether. Instead create a MSI for each of your merge modules and then make them a pre-requisite for the application that requires it.

The benefit of this is that when a patch comes out for whatever is in the merge module you only have to deploy one patch instead of a patch for each module.

eorme | 15 Jan 2007 | 0 comments

Suppose you have a server that is having some heat issues or perhaps other problems that are related to its onboard sensors. If that server has a BMC (Base Management Controller), you can monitor its sensor values from any machine on its subnet in real time using sensor.exe included with Deployment Solution for Dell Servers.

I will use the example of monitoring the fan speed on a given server. First, I open a command prompt and browse to my Dell Directory (usually C:\Program Files\Altiris\eXpress\Deployment Server\Dell)

I then go into atools\power\ipmiutil

Inside that folder is a utility called sensor.exe. Using the following command I can print out all sensor values:

sensor -U root -P calvin -N 192.168.2.24

I then get a long printout of each sensor. I look through the list and locate the one I'm...

AntonSig | 29 Dec 2006 | 4 comments

IE 7 is not fully supported (yet) by Altiris Helpdesk Solution. Some of my workers do have IE 7 installed and their only complaint is that they can't open an incident in a new window by "right clicking" the incident from one of the "incident lists"...

But they have discovered how to open incidents in a new window (under a new tab). Just select the incident from a list, hold down the Ctrl key and press either the view or edit button to view or edit the selected incident in a new window.

Easy, eh!

CraigM | 23 Aug 2006 | 0 comments

With the lack of an equivalent in SQL2005 for the SQL Server Service Manager (that comes with SQL2000), the developer decided to write one himself. It's behaviour should be familiar to you if you've used SQL2000.

It can be found here:

http://www.sqldbatips.com/showarticle.asp?id=46

CraigM | 23 Aug 2006 | 0 comments

If you do not know all the WMI codes you need to manage your workstations, you can use some simple tools and samples to gather information for scripting.

These locations include:

Rob van der Woude's Scripting Pages
and
this Microsoft tool.

smassie | 20 Jul 2006 | 2 comments

Here's a way to integrate Helpdesk scheduled tasks with workers' Outlook calenders - so that these tasks appear in calenders as events.

  1. Download and install the GeniusConnect database integration tool, by Genius@Work B.V. Although shareware, you will prefer the full version, which is not expensive. This software adds a toolbar to Outlook and will enable you to extract (or send) data from (or to) a database, which you can maintain in Outlook.
  2. Then create a view in the Altiris_incidents database, along the lines of one created with the following SQL code....
    USE [Altiris_Incidents]
    GO
    /****** Object:  View [dbo].[Scheduled_incidents_for_outlook]    Script Date: 07/16/2006 16:59:59 ******/
    SET ANSI_NULLS ON
    GO
    SET QUOTED_IDENTIFIER ON
    GO
    
    Create View [dbo].[Scheduled_incidents_for_outlook]
    
    As
    
    Select 
    
    'Incident Number: ' + cast(workitem_number as varchar)+ ' - '+...
Admin | 12 Jul 2006 | 1 comment
Incit Technology Ltd

Steve Massie of Incit Technology shares his solution for advanced SLA management whereby calls can be booked against an SLA and the response and fix times monitored using true business hours.

Get the solution here, complete with installation instructions and code ZIP file.