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KSchroeder | 20 Oct 2009 | 6 comments

FYI all...our testing so far with the Outlook 2007 patch this month (MS09-060) shows that it is introducing some of the improvements made in Office 2007 SP2 and several previously-released Outlook 2007 hotfixes (specifically KB969907).  Basically after installing and restarting Outlook or the machine, the first launch of Outlook will run a process which reindexes or otherwise optimizes your PSTs.  The message box is shown in the KB link to 969907.  Depending on the size/fragmentation of the PST, it can take a substantial amount of time (30+ minutes) for this to complete, and your users may wonder what is going on.

This patch has also broken an Outlook add-in we use (Cisco MeetingPlace), which we still don't have a working solution for. 

Remember...test, test, test!

jjesse | 04 Oct 2009 | 4 comments

At the Cleveland user group meeting Hugo Parra the PM for Deployment Solution presented the roadmap for DS. DS 6.X will continue to get changes and support, DS 6.9 SP4 will be released in Q2 2010 including hardware updates, OS Updates, and any fixes to priority defects DS 7.X Roadmap 7.0 is currently out there Limited functionality Not a point solution 7.1 (Code named Avalon) December release Will help out in the following questions:

  1. DS Servers need to share data and keep in sync'ed
  2. Make it easier to manage images and software packages to get to the locations where they are needed
  3. Better security roles, more granular, global scoping
  4. Provide job status and reports, what machines have pending jobs, how long have they been waiting for a job, which jobs failed/succeeded/etc
  5. Smarter jobs with better branch logic, more reusability
  6. Dynamic groups and filters
  7. Make P2V and V2p transformations more fluid, provide...
Ramprasad_Rajaraman | 24 Sep 2009 | 3 comments

Recently I have been reading more and more articles which talk of the usage of the RFID tag in the IT Asset Management. I was thinking of some benefits  which can improvise the Asset Mgmt System with the usage of the RFID tags. Currently most of the asset management system, makes use of the IP address ping or the SNMP or the WMI mechanism in order to keep track of the assets which are available in the Data Center. With the RFID buzz word getting more and more in to the IT world, why don't we make use of the RFID tags which will act as a tracker for the assets.

The traditional method of tracking the asset involves the ip address ping, WMI or the SNMP, which may not be appropriate in all the cases. Let us assume if a router is not configured and not connected to any of the system in the data center, its difficult to track whether the router is existing or not in case of large Data Centers. This phenomenon even applies to switches, servers and other IT assets in the Data...

Terry Cutler | 04 Sep 2009 | 0 comments

On Sept 8 2009 - an Intel hosted webinar occurred.   The webinar discussed and demonstrated Symantec Management Platform with Intel vPro technology.

The recorded material along with responses to questions during the webinar are available at

telegon | 14 Aug 2009 | 1 comment

Yes, even I'm no longer calling it NS7.

So I'm setting up the devlab with 7, and yes - I'm very fascinated by the amount of OOB support for both Dell and HP - both will make my life much easier.  However, my IT management staff will freak if I show them a console branded Dell.

If you install the Dell Management Console while you bring 7 up, you'll likely be greeted with a Dell Management Console after installation.

Why HP doesn't brand, or why we don't have an option to choose the branding is fodder for some late night discussions at Vision in Vegas next year.  You're going right?  You know this economic slowdown thing is almost over, right?  I expect to see all of you there.

In the meantime, as you're setting up your POC, or moving to 7 to satisfy your inner techie voices, here's a SQL script to revert your Symantec Management Console back to it's Symantec-y self.

Run it in Query Analyzer, and make sure you...

Mustafa Abdel-Aziz | 10 Aug 2009 | 0 comments

In the last few days I faced a problem with Helpdesk and Connector Solutions. I have imported some assets from external source using Connector solution and wanted to use these assets in my Helpdesk solution.

The problem I faced was that the new assets were imported with Asset Type (Asset). Hence, the Helpdesk system was not able to view it since the Resource Types list in the Admin menu does not include the (Asset) as an entry.

To solve this problem, I decided to change the asset type of my assets into a type that is supported by Helpdesk, like (Computer). But, I don't have Asset Management Solution to use it to change the asset type.

So, I had to run the below script on the SQL database to change the asset type. After I run that, all assets types are changed to (Computer) and I can see them in the Helpdesk Solution.

Here We Go


1) First, get the required ResourceType ID:

Joel Smith | 09 Jul 2009 | 1 comment

Intel and Symantec and released a user-friendly E-book entitled:
Turn Sustainable IT Strategies into Real ROI

Please go to this link to take a look, and feel free to pass the link along:

The eBook is very well designed and provides an easy, intuitive interface with links to all types of media content.  Visit the site today!

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vortex0007 | 07 Jul 2009 | 0 comments

There is a tsunami brewing in Redmond this year that is bound to disrupt every systems management company in the market today. The tsunami began several years ago when Microsoft decided a 5 year OS release cycle was not feeding the profit machines fast enough and that two year cycles would be necessary to keep the coffers hopping. Windows Microsoft Windows Vista was the first iteration of the shortened OS release cycle. While consumers had little choice to move to Microsoft Windows Vista as they purchased new hardware, businesses still recovering from the tsunami that was the “Year 2000” bug continued running older hardware and were not able to refresh hardware to handle the new requirements of the OS. The Microsoft marketing engine made a solid push to cram Microsoft Windows Vista into corporations but in hindsight few moved. While Microsoft marketing continued to push the new OS, systems management companies like Symantec, Avocent/Landesk, IBM, and HP rushed products...

BRING | 29 Jun 2009 | 0 comments

Sometimes, when using applications, we look at the title of a policy, task, or application menu choice,  thinking to ourselves, "That's pretty straightforward and easy to understand".  Other times we may look and say, "what in the world does the developer expect me to do with that!?", and lastly, some times we look and say "Well, that seems pretty straightforward, but what does it REALLY do?"  The last question is the one we are going to focus on here, and we are not going to look at just one, but four menu choices, in this case, policy configs.  What do the following four Local Security Solution (LSS) policies do and how are they used?

1. COM+\DCOM Inventory Policy - This policy inventories COM+ and DCOM packages installed on the managed computers/clients.

a. This policy inventories all of the COM+ and DCOM packages installed on managed hosts. Once inventoried, LSS then...

Jeanne | 27 Jun 2009 | 0 comments

Using Helpdesk Console 6.5 Supposedly workers can add new queries by modifying an existing query or creating your own SQL expressions. The Clone icon brings up the New Query page pre-populated with the properties of the selected query. This lets you easily create a new query based on the properties of an existing one. When my workers attempt to clone a query they get an error message saying they do not have access to clone a query. All of the workers have level 2 security access inside the helpdesk console. All belong to AD group with local admin access on the server. Where is the security settings for changing queries or being able to post new articles for review in the knowledgebase.