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Endpoint Management Community Blog
Showing posts tagged with Best Practice
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MS_ITMS | 26 Feb 2014 | 0 comments

Performance degradation can happen due to multiple reasons. The main bottlenecks that would affect performance are:

  1. Memory
  2. Disk IO
  3. CPU
  4. Blocking
  5. System resource contention
  6. Application design problems
  7. Queries or stored procedures that have long execution times

Please check the Article below which has articles from Symwise, Connect, Few Querys, 3rd Party Tools and Articles

Articles from SymWise

Creating a maintenance plan in SQL Server 2005 or 2008 to optimize database performance

SQL Tuning and Performance

Notification Server performance issues due to SQL index...

dcudney | 22 Mar 2013 | 1 comment

I was wanting to save the results of a filter to an Excel file today, and I found that the filter did not have a "Save As" button. I found an article here that explained it, but I modified the report slightly to fit my needs. I was looking for way to get the list of computers in my Patch Test Group Filter. I used this SQL query to create a report to then save as a .csv:

SELECT Distinct 

r.Guid AS '_ItemGuid', 

r.Name AS 'Resource', 


r.[System Type], 

r.[OS Name], 

vItem.Name AS FilterName



CollectionMembership INNER JOIN

vComputerEx AS r ON CollectionMembership.ResourceGuid = r.Guid ON 

vItem.Guid = CollectionMembership.CollectionGuid LEFT OUTER JOIN

Inv_AeX_AC_Identification ON r.Guid = Inv_AeX_AC_Identification._ResourceGuid


CollectionMembership.CollectionGuid = 'd0fae853-3129-490f-86fd-e8a8bc0162f2'


All you need to change on this report os the Guid for...

Oscar2564 | 25 Jul 2012 | 13 comments

Has anyone encountered a situation where you required that everyone in your Service Desk to administer all incidents? For example: If someone went on vacation and they forgot to reassign their incidents and someone else needed to pull the incidents from that other worker, how is this accomplished when dealing with workers in a custom group. 

These are the configurations of the group:

- Custom Group Name: Desktop Team
- Permissions: Copy permissions from Support II

- Workers are assigned to the Desktop Team
- Group Permissions: Can View, Can Edit, and Can not Administer
- User Permission: Can View, Can Edit, and Can not Administer

Support II has permissions to administer incidents but under a custom group this is not equal.

Thank you for you time!!

MicaPete | 15 May 2012 | 0 comments

This newly published guide is for network administrators who want to use Server Management Suite (SMS) 7.1 SP2 to manage Linux and UNIX servers.

Follow this link to download the guide:

The guide presents UNIX/Linux-specific information about:

  • Provisioning
    • Imaging
    • Scripted OS installation
    • OEM Hardware integration toolkits
    • Server configuration
  • Configuration Management
    • Symantec Management Agent for UNIX, Linux, and Mac
    • Discovery and Inventory
    • Patch Management for Linux
    • Software Management
    • Managed Software Delivery
    • Virtualization Management
  • Server Health
    • Monitor Solution and Monitor Packs
    • Event Console
    • Historical and Real-Time Monitoring
  • Process Automation - Built-in Workflow Capabilities...
sdionne | 29 Jul 2010 | 0 comments

From XCEND Technical Solutions Expert Dave Ramazetti:

In order to deploy Microsoft Office 2007, we must create a custom msp file and store it in the Updates folder of the Microsoft Office 2007 Install Folder. Microsoft changed their Office deployment strategy drastically from Microsoft Office 2003.


  • Office 2007 Volume License DVD
  • Office 2007 Volume License Key

Read the full story here: Deploying Microsoft Office 2007 with Altiris Deployment Solution 6.X

sdionne | 22 Jul 2010 | 0 comments

This information comes from Technical Solutions Expert Ben Markowitz

Have you ever wondered what is taking up space on your file servers? Altiris Inventory Solution includes a report titled ‘Disk usage by file extension’. While this is an excellent starting point, the default list of file extensions may not cover your needs.

Modifying the list of extensions was achieved in Inventory 6 with the utility ‘apedit.exe’. This utility has been retired in Inventory Solution 7; it is still, however, a relatively easy task.

The entire article can be read here: Recovering Lost Storage Space with Altiris Inventory Solution 7

sugeily | 12 May 2010 | 1 comment

I had problems with the create and deploy Windows 7 images specifically. I tried with the RDeploy, ImageX tool and none  was executed sucessfully.

Here is a procedure I found in the knowledgebase and it works.

Applies To

• Deployment Solution 6.9 SP3


Instructions for creating and deploying Windows 7 operating systems.


Imaging the Windows 7 operating system is only supported in Deployment Solutions 6.9 sp3 and newer versions

The proper procedure for capturing an image of Windows 7:

1. Build the Windows 7 source machine from a CD.

2. Once the Windows 7 is installed and updated,...

Oscar2564 | 05 May 2010 | 1 comment

Hello Everyone, 

I was curious if anyone has encountered a similar issue using the external ID as method for the use of auto closing an incident. I use a query to pull a date into the external Id field for the waiting and resolved status. It will evaluate the if the status is ready to commit an edit to the incidents that match the query results. Up till last week this worked fine but just recently it failed and I have narrowed it down to the following error. Any help on this issue is greatly appreciated.

This query no longer works due to an error generated:
Error Generated: Conversion failed when converting datetime from character string.
workitem_number AS 'Ticket_Number'        

rjemison | 03 Feb 2010 | 0 comments

Although there is no native support or (easy method) to install a file on the root of the C:\ drive, from time to time it is necessary in order for an application function properly.  However, I recently had to an application which required this to be done and thought it would be a good idea to repost for everyone....since I could not find the original post from the old Wise KB many years ago.

Here are the steps required to install files directly on the root of the C:\ drive.

1.)  In the Installation Expert create a directory under the destination computer for your files to be placed in....(the name is irrelevant from a functional perspective but I name mine Root)
2.)  Add the files that you want installed directly to the root drive to this newly created directory.
3.)  Change from the Installation Expert to the MSI Script and add a custom action.  Use the...
Terry Cutler | 01 Feb 2010 | 0 comments
Great utility for booting a remote client, accessing NTFS files via network mapped drive, instructions to change ISO, etc.
The use case reference design includes a small 7.2MB ISO for IDE boot redirection.   Instructions to extend\change the ISO.
Boot with SoL and IDER.
The NTFS-3G component for R/W NTFS couldn’t be included, but there are instructions in PDF on how to put it in.