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Endpoint Management Community Blog
Showing posts tagged with Best Practice
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BRING | 20 Mar 2009 | 0 comments

Recently, it was discovered on a large number of server class machines that the Altiris Agent was displaying the following error:

HTTP Request Failed: An operation on a socket could not be performed because the system lacked sufficient buffer space or because a queue was full. (-2147014841).

Sufficient buffer space?  Well, after checking the memory statistics on a client machine exhibiting the behavior, the handle counts for the Altiris Agent Service were very high, in some cases exceeding 10k or more.  However, the counts were ascending and descending as expected, just at a very high level. 

After some research, this error is a common error and warning occurs when the Altiris Agent cannot contact a domain controller/DNS server to resolve the name of the Notification Server.  This has been shown in some cases to point to a inconsistently behaving or non-functional domain controller/DNS server. The high ...

rbrucelee1978 | 19 Mar 2009 | 0 comments

I have noticed that most of the links to sites "designed to help beginners" generally talk about how to create msi's, how to modify these packages or even how to fix some ICE errors. However, these sites do not give beginners any information on very important basic concepts such as Self Healing, Installation Sequences, how to read the logs generated on installation of the msi. These "basic" concepts can help beginners understand things like how these ICE errors occur or say in the even of a failed msi installation where to look in the package based on the information given by the verbose log file.

This site (written by John McFadyen) will provide detailed information on these concepts Windows Installer Blog.

Happy reading!! :-)

WiseUser | 17 Mar 2009 | 3 comments

Use Kill Process before installing and Uninstalling any application over an upgrade

Some applications wont upgrade properly when the old version executable is still running , to overcome this issue we can use taskkill utility to kill the executable which is running and then try installing the new version, samething implies for uninstallation of the application . We can include this kill logic in the package using a custom action .

EX : Taskkill.exe /F /IM adobereader.exe

Raman | 11 Mar 2009 | 1 comment

In this post I will provide links to KB articles that cover some issues that were encountered and solutions that have resolved them. The intention here is to decrease the pain if you are facing such issues in your environment. I hope it will be informative for you.

What Hardware Information is reported by Hardware Inventory?

See: https://kb.altiris.com Article 25924

Inventory Solution report 'Count of Computers with/without Antivirus Software' does not recognize Mcafee VirusScan Enterprise or Kaspersky Antivirus

See: https://kb.altiris.com Article 34199

adtlink | 10 Mar 2009 | 0 comments

What a great opening day to ManageFusion 09.

Quick Impressions, thoughts, and Ideas:

- Altiris 7 Launches, the product is ready for prime time, and Symantec has shown a commitment to putting the pieces together for a combined enterprise strategy going forward.  Big new for the software industry.

- Partner Expo was great.  Meeting with partners from a broad range of Symantec portfolio is a great place to gather ideas, share information, and provide solutions to customers

- Dell and Symantec:  Dell Management Console built on the Symantec Management Platform (Altiris 7) strengthens the message to IT staffs for simplifying their jobs and reducing costs.

- Where can you find Workflow 7?  Well, I still don't know when it will release, but it will go beta from http://beta.altiris.com, and I can give it to you for free. :)

- Data Loss...

WiseUser | 09 Mar 2009 | 0 comments

Special characters in many cases are reserved in an install, and getting them to display or write to a destination computer requires some extra steps.

Using a property:

This is handy when working with large special characters,

1. Create a property that stores the special characters to be used. In the installation reference the property value rather than the special characters,

Special characters may be ~`!@#$%^&*()_+=-{}|\:";'<>,.?/[]

Eg: VARSPECIAL=@computername&#

WiseUser | 09 Mar 2009 | 1 comment

Removing files is done when a package needs to clean up items a prior package left behind, such as deleting a Bloom.ini file from an earlier release. 

Follow these steps to have a package remove a file :

1. Launch Wise, open the appropriate WSI or application MST and go into the Setup Editor
2. Switch to the Tables tab
3. Go to the RemoveFile table and create a new row
4. For FileKey enter the name of the file
5. For Component select any from the drop-down list
6. For FileName enter the name of the file once again
7. For DirProperty, switch to the Directory table and note the appropriate INSTALLDIR property corresponding to the location of this file

Cobra7 | 03 Mar 2009 | 9 comments

This is for the Windows (and WinPE) drivers for any PC that uses Intel network drivers 825XX (Such as 82567LM for example) and how to put them into WinPE.

First you will need to download the drivers from Intel, NOT Dell or HP or whatever brand you have.

You can find the site http://downloadcenter.intel.com/

On the search, type in the network card type (example, 82567LM). Follow the instructions, make sure you get the Vista drivers and not the ones for Windows 64.

The file you should be downloaded should be called "PROVISTA32_v13_5.exe"

Next, you can either use WinZip or WinRAR to extract the files by following this Blog: https://www-secure.symantec....

Cobra7 | 03 Mar 2009 | 1 comment

Adding Drivers to WinPE (Ghost boot wizard or Ghost Console) .                             

Note: In order to add drivers to the Ghost Console the Ghost Boot Wizard must be used.
  1. Start Ghost Boot Wizard.
  2. Select Windows PE and click Edit.
  3. Highlight WinPE and click Edit
  4. On the right wide will be a button named “Add new driver”, click it
  5. Browse to the .inf file and select it
  6. Name it the name of the driver (i.e. Intel e1000 Pro, Broadcom 57xx)
  7. Select Vista and XP and click Ok.
  8. The driver will now appear on the left side unchecked, check the box next to it.
  9. Click Ok, Ok.
  10. If you wish to make a new boot disk or VP, continue to do so, otherwise click Cancel to leave the program.
R-Vijay | 13 Feb 2009 | 1 comment

Windows Installer version 5.0 is included in Windows 7 Beta. The MSDN documentation section has been updated accordingly and available for online viewing. The most significant properties being.

MSIFASTINSTALL

This property can be used to reduce the time required to install a large Windows Installer package. The property can be set on the command line or in the Property table to configure operations that the user or developer determines are non-essential for the installation. The value of the MSIFASTINSTALL property can be a combination of the following values.

Value Meaning
0 Default value
1 No system restore point is saved for this installation.
2 Perform only File Costing and skip checking other costs...